Placed an order for a replica of my… Placed an order for a replica of my C172P on March 6, 2023. Promised date was May 29th. I emailed on June 6th. No response. Called today (June 14) and got a customer service person based in Philippines even though website claims based in Jacksonville. The model is being made somewhere in Asia. Have been given no information nor do I have a ship date. The customer service does not have any information other than she will escalate. Not sure I have faith in that. I was going to order a second model but will refrain. They've had my money for quite sometime now.

The Right Company for the Job Quality of the patch is excellent. Very professional. The design team adeptly captured our vision and artfully made it into a reality with slight adjustments along the way. Customer service kept me informed of each step and quickly answered any questions. Overall, Aviator Gear is the go to team for all of your squadron needs.

Could this take any longer? I'll retract my low score if they make it right and get back to me. Ordered and paid for model October 8 2023. They reported expected delivery date Dec 30 2023... Tried to get info today January 5 2024... update? Online chat says we'll get back... Called the number and got a foreign call center.... Hope I didn't get screwed..

Don't order unless you have 8 months to spare Ordered a mini model from this company in September with an estimated delivery towards the end of November. It's December and I've just been told it's got 3-4 more weeks to get out of "artist stage" and then will go to production. This was a going away gift, and God willing, the person will be able to get it in time to be a going away gift from their next assignment. Communication is like pulling teeth. The only reason they get business is because they're the only game in town, but with customer service like this, that won't last much longer.

The team at Aviator Gear took our ideas… The team at Aviator Gear took our ideas and helped us to develop a new squadron emblem and gladly worked with us through months of revisions until we got it just right. We are very pleased with the end result and the quality of the patches that were produced. We will definitely be repeat customers!