Product Quality I ordered a few patches for my uniform. They weren't the quality I expected, so I contacted Aviation Gear. They responded quickly to ask for photos of the products, which I sent back. Then no reply--i won't order from them again or recommend to others.

Zaps 0 stars. Customer service better. Customer service: 5 stars. Fast response, quick edits and changes to designs and awesome communication throughout the process. Product: Patches, loved. Nice quality stiching and colors. Product: Zap stickers: 1 star. horrible. Flimsy not protected surface that scrapes away with minimal contact. You can tell the Aviatorgear zaps at deployment locations because it looks like a clear white sticker. All of mine have faded in high traffic areas after ONE WEEK while others whos have been up way longer look brand new. I hope AG reads this because they need to come up with a solution. I won't be ordering any more unless I can be promised the Zaps can last longer than a week.

Could this take any longer? I'll retract my low score if they make it right and get back to me. Ordered and paid for model October 8 2023. They reported expected delivery date Dec 30 2023... Tried to get info today January 5 2024... update? Online chat says we'll get back... Called the number and got a foreign call center.... Hope I didn't get screwed..

Buy somewhere else Placed a custom order - received design, sample and then was told my order was cancelled. Customer service took days to respond. Will never order from again. There is absolutely nothing anywhere on the website that mentions you need to be a member of any organization to order any of their products. In all of the emails they will not say why I can purchase some patches on their site, but not others. Awful experience overall. As of writing this review, I have yet to receive a refund for the $400 order. Also, please note the tone of the response to this review, they couldn't care less about their customers. FYI I emailed a few times to figure out why my order was being cancelled, I did not call once, & this is the only review I've left.

Placed an order for a replica of my… Placed an order for a replica of my C172P on March 6, 2023. Promised date was May 29th. I emailed on June 6th. No response. Called today (June 14) and got a customer service person based in Philippines even though website claims based in Jacksonville. The model is being made somewhere in Asia. Have been given no information nor do I have a ship date. The customer service does not have any information other than she will escalate. Not sure I have faith in that. I was going to order a second model but will refrain. They've had my money for quite sometime now.