Could this take any longer? I'll retract my low score if they make it right and get back to me. Ordered and paid for model October 8 2023. They reported expected delivery date Dec 30 2023... Tried to get info today January 5 2024... update? Online chat says we'll get back... Called the number and got a foreign call center.... Hope I didn't get screwed..

EXTREMELY BAD CUSTOMER SERVICE AND… EXTREMELY BAD CUSTOMER SERVICE AND CUSTOMER NEED UNDERSTANDING It it the first and of course the last time I order anything from this ‘company’. I ordered a customer own designed model. The completion of the order and the model shipment were promised for April 22nd. Nonsense!!! Not only that it has not still shipped out but their ‘senior designer’ or whatever title she wears Cristina Reyes has no customer service orientation and is full of nonsense and lies. They obviously received their money but the customer has never received their order as promised. I am considering legal actions against this company and I was wondering if someone has experienced something similar with them and what actions one has taken against them.

Great work Had been looking for a model to be customized to a specific aircraft and aviator gear knocked it out of the park. Good quality and exactly what I wanted.

Don't order unless you have 8 months to spare Ordered a mini model from this company in September with an estimated delivery towards the end of November. It's December and I've just been told it's got 3-4 more weeks to get out of "artist stage" and then will go to production. This was a going away gift, and God willing, the person will be able to get it in time to be a going away gift from their next assignment. Communication is like pulling teeth. The only reason they get business is because they're the only game in town, but with customer service like this, that won't last much longer.

Zaps 0 stars. Customer service better. Customer service: 5 stars. Fast response, quick edits and changes to designs and awesome communication throughout the process. Product: Patches, loved. Nice quality stiching and colors. Product: Zap stickers: 1 star. horrible. Flimsy not protected surface that scrapes away with minimal contact. You can tell the Aviatorgear zaps at deployment locations because it looks like a clear white sticker. All of mine have faded in high traffic areas after ONE WEEK while others whos have been up way longer look brand new. I hope AG reads this because they need to come up with a solution. I won't be ordering any more unless I can be promised the Zaps can last longer than a week.