Bad experience Place an order with this company on December 13th, 2022. The company was quick with requesting images of the plane. This is a Christmas gift for a doctor in our department. He also called the company with information about the plane when placing the order. The deliver date is listed on the order of March 7, 2023. The doctor has called several times about the order and has been told that production is delayed and they had many orders, so it will be another 4 weeks. Those 4 weeks have come and gone, now the middle of June and no contact from the company. There has been no update on when the plane will arrive and they have the money. I would not suggest using this company, no communication and not trust worthy.

These guys do incredible work These guys do incredible work. All my models look like a masterpiece. They strive for accuracy above all, and their packaging and delivery ensure the model arrives in perfect condition. They built me a B-24 that was named "Boulder Buff," honoring my alma mater, the University of Colorado-Boulder. That plane had a CU grad as its pilot, and I wanted it for my collection. I'm very pleased! Thanks Trap, Tin, and all!

EXTREMELY BAD CUSTOMER SERVICE AND… EXTREMELY BAD CUSTOMER SERVICE AND CUSTOMER NEED UNDERSTANDING It it the first and of course the last time I order anything from this ‘company’. I ordered a customer own designed model. The completion of the order and the model shipment were promised for April 22nd. Nonsense!!! Not only that it has not still shipped out but their ‘senior designer’ or whatever title she wears Cristina Reyes has no customer service orientation and is full of nonsense and lies. They obviously received their money but the customer has never received their order as promised. I am considering legal actions against this company and I was wondering if someone has experienced something similar with them and what actions one has taken against them.

Patches for Sale to Public I'd commented earlier on the fact most of your patches are available only in large numbers at high prices. Your answer made a great deal of sense and I accept it and understand. However, it would be a great benefit to us collectors if you would maybe add a section to your website that would show the patches that are for sale in small numbers to collectors and the general public. It would sure make "the hunt" easier.

Could this take any longer? I'll retract my low score if they make it right and get back to me. Ordered and paid for model October 8 2023. They reported expected delivery date Dec 30 2023... Tried to get info today January 5 2024... update? Online chat says we'll get back... Called the number and got a foreign call center.... Hope I didn't get screwed..