Don't order unless you have 8 months to spare Ordered a mini model from this company in September with an estimated delivery towards the end of November. It's December and I've just been told it's got 3-4 more weeks to get out of "artist stage" and then will go to production. This was a going away gift, and God willing, the person will be able to get it in time to be a going away gift from their next assignment. Communication is like pulling teeth. The only reason they get business is because they're the only game in town, but with customer service like this, that won't last much longer.

Patches for Sale to Public I'd commented earlier on the fact most of your patches are available only in large numbers at high prices. Your answer made a great deal of sense and I accept it and understand. However, it would be a great benefit to us collectors if you would maybe add a section to your website that would show the patches that are for sale in small numbers to collectors and the general public. It would sure make "the hunt" easier.

Great customer service! I ordered a briefing stick. Delivery was pretty drawn out as these are custom creations. The 1st one came back and looked good but had been packaged before the clear coat had cured, so the wrapping stuck to the model. I gave feedback and Aviator Gear contacted me based on the feedback and told me they would ship another. The replacement came last week and looks great. Outstanding customer service!

Could this take any longer? I'll retract my low score if they make it right and get back to me. Ordered and paid for model October 8 2023. They reported expected delivery date Dec 30 2023... Tried to get info today January 5 2024... update? Online chat says we'll get back... Called the number and got a foreign call center.... Hope I didn't get screwed..

Above and beyond!! Recently entered a contest cosponsored by AviatorGear and for entering was given a free AG T-shirt. Well, the T-shirt just arrived...AND a sticker sheet, a jacket patch, and a handwritten postcard! And this is how a company should do business! Thank you, AviatorGear for going above and beyond! You will get a lot of mileage out of your kindness to me and for doing what you do with excellence and class! Cheers!