Ordered a model of my son’s Cessna 172 Ordered a model of my son’s Cessna 172. It arrived in perfect condition and ahead of original estimated date. Exact replica of his full size plane, including tail patch. Detailed ordering process assures getting what I wanted. John S. Illinois

The whole transaction went as planned The whole transaction went as planned. Received my model and it was exactly what I wanted. It took some time to get it but I expected that since Ive done this before. Wanted to give thanks for Cristina Reyes for all her support getting this model to me. 5 Star Transaction. Will do business again with her down the line. Thanks Mike Reid

These guys do incredible work These guys do incredible work. All my models look like a masterpiece. They strive for accuracy above all, and their packaging and delivery ensure the model arrives in perfect condition. They built me a B-24 that was named "Boulder Buff," honoring my alma mater, the University of Colorado-Boulder. That plane had a CU grad as its pilot, and I wanted it for my collection. I'm very pleased! Thanks Trap, Tin, and all!

EXTREMELY BAD CUSTOMER SERVICE AND… EXTREMELY BAD CUSTOMER SERVICE AND CUSTOMER NEED UNDERSTANDING It it the first and of course the last time I order anything from this ‘company’. I ordered a customer own designed model. The completion of the order and the model shipment were promised for April 22nd. Nonsense!!! Not only that it has not still shipped out but their ‘senior designer’ or whatever title she wears Cristina Reyes has no customer service orientation and is full of nonsense and lies. They obviously received their money but the customer has never received their order as promised. I am considering legal actions against this company and I was wondering if someone has experienced something similar with them and what actions one has taken against them.

Great customer service! I ordered a briefing stick. Delivery was pretty drawn out as these are custom creations. The 1st one came back and looked good but had been packaged before the clear coat had cured, so the wrapping stuck to the model. I gave feedback and Aviator Gear contacted me based on the feedback and told me they would ship another. The replacement came last week and looks great. Outstanding customer service!