EXTREMELY BAD CUSTOMER SERVICE AND… EXTREMELY BAD CUSTOMER SERVICE AND CUSTOMER NEED UNDERSTANDING It it the first and of course the last time I order anything from this ‘company’. I ordered a customer own designed model. The completion of the order and the model shipment were promised for April 22nd. Nonsense!!! Not only that it has not still shipped out but their ‘senior designer’ or whatever title she wears Cristina Reyes has no customer service orientation and is full of nonsense and lies. They obviously received their money but the customer has never received their order as promised. I am considering legal actions against this company and I was wondering if someone has experienced something similar with them and what actions one has taken against them.

These guys do incredible work These guys do incredible work. All my models look like a masterpiece. They strive for accuracy above all, and their packaging and delivery ensure the model arrives in perfect condition. They built me a B-24 that was named "Boulder Buff," honoring my alma mater, the University of Colorado-Boulder. That plane had a CU grad as its pilot, and I wanted it for my collection. I'm very pleased! Thanks Trap, Tin, and all!

The team at Aviator Gear took our ideas… The team at Aviator Gear took our ideas and helped us to develop a new squadron emblem and gladly worked with us through months of revisions until we got it just right. We are very pleased with the end result and the quality of the patches that were produced. We will definitely be repeat customers!

Could this take any longer? I'll retract my low score if they make it right and get back to me. Ordered and paid for model October 8 2023. They reported expected delivery date Dec 30 2023... Tried to get info today January 5 2024... update? Online chat says we'll get back... Called the number and got a foreign call center.... Hope I didn't get screwed..

Placed an order for a replica of my… Placed an order for a replica of my C172P on March 6, 2023. Promised date was May 29th. I emailed on June 6th. No response. Called today (June 14) and got a customer service person based in Philippines even though website claims based in Jacksonville. The model is being made somewhere in Asia. Have been given no information nor do I have a ship date. The customer service does not have any information other than she will escalate. Not sure I have faith in that. I was going to order a second model but will refrain. They've had my money for quite sometime now.