Vintage experience Thank you United for this Vintage experience… a direct jump to 30years back travel standard. I’m speaking about first class experience. United do not provide lounge for domestic flight, old aircraft, worse first - business class ever experienced. Food: you have to select in advance otherwise is not guaranteed onboard and you have to accept what they have. Quality is very very low. On the return we experienced 2 hours delay: after boarding, the aircraft had a technical problem. We were kept sitting: no water no food no drinks during the waiting time was offered, for 2 hours… I felt I was in third world not in US…. A good word is about the flight assistants: always very nice. I don’t recommend and I will avoid this airline company in the future.

Always an issue I hade at least 5 hours of delays for a flight out of buffalo to newark. an aircraft never left and after switching my connection flight twice, was told it was being taken out of service. another plane was going to be sent from Chicago, to arrive after my last connection flight was scheduled. there way no way for me to get to any connection. I was set up with flight following day. we were an hour late getting off ground and we arrived in Washington fifteen min before my connection. I got off fast and shuttled to other side of airport and ran to gate. the flight was supposed to leave at 8:15a and I arrived to gate at 8:19 to find the plane left earlier than scheduled. now I'm stuck again for five hours before I can get home or continue to ny original destination. always have issues with United.

Shockingly bad from start to finish Shockingly bad from start to finish. Rude cabin crew, appalling lack of any service and fithly unattended bathrooms on-board, capped off with 1.5 hours sitting on the Newark tarmac waiting to disembark. "Fly the friendly skies" must be the most ironic slogan in all advertising history.

Our flight was cancelled after sitting… Our flight was cancelled after sitting 8 hours at Newark Airport due to plane issues. United could not get us out on another flight for 2 days. We had to drive 8 hours home that night because we had to be home. The issue is they would not reimburse us for our car rental to get home. They offered us vouchers. Why would we spend more money with someone who does not take care of their customers. Our request was for an expense far cheaper than staying in Newark for 2 days. Never again with United. First and last experience

Customer Service Just Hung Up on Me! RUDE 3am and i've called and waited in queue 3 times tonight. finally i get through. i complain about the terrible website of United Airlines and the 'customer service' agents hangs up on me!!!! Terrible airline to deal with. Terrible website to book tickets on. Impossible to find detailed and clearly stated information on cancel/refund policies. sadly, i have points to spend to be rid of United!! : (