Terrible service for premium Polaris… Terrible service for premium Polaris price. ORD to LHR for over $6000. Seat changed twice due to aircraft changes, they claim. Seems to me it’s not rocket science to have an algorithm that maintains seating choices and preferences when aircrafts change? Bag drop off also a pain. Then to the Polaris longe seated lunch? No spaces available, sorry. Terrible all around. Waste of money. Premium price for ordinary service or even poorer.

Great airline and the website is top notch. United isn't perfect but then again, what airline isn't? I was a faithful flyer based on my travel in a few destinations. Flew ~2-4 one ways each week for a few years. Always booked directly through the website. When you hit status, its great! Unlike some other airlines, they'll never leave a first class seat empty. They'll fill it with those that not only have the most segments, but highest revenue profile (from what I saw). It asks a few more questions than others (Southwest) but once you get into the groove of using it, you barely notice the extra clicks. Not a huge deal. Their mobile apps were sketchy back in 2011-2013 but the recent updates are great! Never hit a problem with it since ~2015.

Bereavement Trip Last minute booking When justfly.com missed book my trip. United advised me to contact them. So, I did. Justfly.com wasn't helpful. HOwever, the attendant advised me to go to United.com. I found a flight out for the funeral I needed to attend the same day departure and minutes apart from the flight that I booked with justfly.com and it was only $60 more than the justfly.com flight. Very economical and easy to purchase. I would use them again. The flight attendants were wonderful as well. I recommend flying United airlines.

Stranded in Chicago and had to get a rental car, United never took responsibility United said I would be stranded in Chicago for 2 days, no hotel accommodations, sleep and hang out in the airport for 2 days. I had to be in KC for work, so I got a rental car and drove myself to KC. United declined to cover the rental car, and the whole experience was a disaster of customer service. Fly any other airline.

Shockingly bad from start to finish Shockingly bad from start to finish. Rude cabin crew, appalling lack of any service and fithly unattended bathrooms on-board, capped off with 1.5 hours sitting on the Newark tarmac waiting to disembark. "Fly the friendly skies" must be the most ironic slogan in all advertising history.