Absolutely horrible experience Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston. Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.

Our flight was cancelled after sitting… Our flight was cancelled after sitting 8 hours at Newark Airport due to plane issues. United could not get us out on another flight for 2 days. We had to drive 8 hours home that night because we had to be home. The issue is they would not reimburse us for our car rental to get home. They offered us vouchers. Why would we spend more money with someone who does not take care of their customers. Our request was for an expense far cheaper than staying in Newark for 2 days. Never again with United. First and last experience

First Flight, Last Flight. Aside from the recent scandal United Airlines is literally the worst airline I've ever flown with. The only impressive this is how consistently bad they are at literally every area that constitutes a good flight experience. Incompetence like that takes dedication. Hats off to you United, I will never be flying with you again.

Never try calling their customer… Never try calling their customer service, they sound like robots they don't try to help you with the situation at all. They just repeat the same thing over and over again until your realize that they are completely useless. Horrible experience, will never use united again.

I stupidly booked flights from London… I stupidly booked flights from London to LAX in March 2020, trusting that I'd be able to easily re-book. Well the pandemic hit and I converted my flights to 'future flight credit'. Can I book a new flight with these? - simple answer is no - at least not via the website and the phone is useless. United customer service is non-existent.