Bereavement Trip Last minute booking When justfly.com missed book my trip. United advised me to contact them. So, I did. Justfly.com wasn't helpful. HOwever, the attendant advised me to go to United.com. I found a flight out for the funeral I needed to attend the same day departure and minutes apart from the flight that I booked with justfly.com and it was only $60 more than the justfly.com flight. Very economical and easy to purchase. I would use them again. The flight attendants were wonderful as well. I recommend flying United airlines.

Fraud of Refund Voucher Around 6 months ago, I was forced to cancel a family flight and received a voucher number to get a discount to book a new flight. The new flight booking is not accepting the voucher code. The costumer support made the booking manually and received the same error and requested to change the voucher into a discount code. The answer from the CS team is that a refund is impossible. I corrected them saying the other CS requested a discount code, not a refund. The Email bounces back. No answer given. I was in 49 countries in around 200 flights globally with endless of flying companies. But united was one out of two (Turcish Airlines second) which is involved in unfunctional service that causes fraud.

Absolutely horrible experience Absolutely horrible experience. Been in Quito for 2 days now without my bags, after being told our bags were on the flight last night heading to Quito we find out they have not even left Houston. Been on the phone all day and we still have not gotten a decent answer to where or when our bags will arrive. United you are the worst airline and we will never book with you again.

Awful Booking Process and Customer Service I haven't even flown with United yet, but so far they've made me re-book my flights 3 times, and there's still another 3 months before I fly. I booked a return flight to the US from the UK in January, I went on-line in March to check some details to find that my flights had been changed and my seat upgrades had been cancelled with no refund. So I re-upgraded and chose new seats, a month later I checked again, the flights had changed again, still no warning or refund, so yet another, re-select the seats and pay the upgrade fee again, 1 month later, same thing. Each time I re-upgrade my seats my bank charges me £1.50 for each transaction (United put each seat on each flight through individually from the US whereas the original booking was taken from the UK). In terms on transaction costs alone I'm down around £18, if you add to that the fact that not a single cancelled seat hasn't been refunded then it's around £250. I feel a small claims court action coming on.

Never try calling their customer… Never try calling their customer service, they sound like robots they don't try to help you with the situation at all. They just repeat the same thing over and over again until your realize that they are completely useless. Horrible experience, will never use united again.