Vintage experience Thank you United for this Vintage experience… a direct jump to 30years back travel standard. I’m speaking about first class experience. United do not provide lounge for domestic flight, old aircraft, worse first - business class ever experienced. Food: you have to select in advance otherwise is not guaranteed onboard and you have to accept what they have. Quality is very very low. On the return we experienced 2 hours delay: after boarding, the aircraft had a technical problem. We were kept sitting: no water no food no drinks during the waiting time was offered, for 2 hours… I felt I was in third world not in US…. A good word is about the flight assistants: always very nice. I don’t recommend and I will avoid this airline company in the future.

Worst airline to travel Worst airline to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but It felt insulting at one point. It was unfortunate that I booked tickets through united airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

Stranded in Chicago and had to get a rental car, United never took responsibility United said I would be stranded in Chicago for 2 days, no hotel accommodations, sleep and hang out in the airport for 2 days. I had to be in KC for work, so I got a rental car and drove myself to KC. United declined to cover the rental car, and the whole experience was a disaster of customer service. Fly any other airline.

Shockingly bad from start to finish Shockingly bad from start to finish. Rude cabin crew, appalling lack of any service and fithly unattended bathrooms on-board, capped off with 1.5 hours sitting on the Newark tarmac waiting to disembark. "Fly the friendly skies" must be the most ironic slogan in all advertising history.

Customer Service Just Hung Up on Me! RUDE 3am and i've called and waited in queue 3 times tonight. finally i get through. i complain about the terrible website of United Airlines and the 'customer service' agents hangs up on me!!!! Terrible airline to deal with. Terrible website to book tickets on. Impossible to find detailed and clearly stated information on cancel/refund policies. sadly, i have points to spend to be rid of United!! : (