Great support and help when you need… Great support and help when you need it. Email faster than phone sometimes but they respond

Best Energy Provider I have found Best Energy Provider I have found. Been researching energy companies for several years and they all have hidden fees and gimmicks. Think Energy is exactly what they claim to be. One of the lowest fixed rate in almost all markets. but the best part is they give that fixed rate for 3 years. most companies do not do that.

We made the recommended decision to… We made the recommended decision to seek a fixed rate long term plan with a 3rd party supplier and Think Energy is the best option!! We’ve saved over $200 so far in two months and each time we’ve had questions somebody was always available online chat and over the phone. Love this supplier!! Recommended 100%!!

Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

We love our low guaranteed rate for 3… We love our low guaranteed rate for 3 years and getting our TAX FREE CASH BACK REBATES!! All we’re doing is referring people to you …too bad the restaurants I’ve referred don’t offer something back EVERY month like Think Energy does!