Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

We love our low guaranteed rate for 3… We love our low guaranteed rate for 3 years and getting our TAX FREE CASH BACK REBATES!! All we’re doing is referring people to you …too bad the restaurants I’ve referred don’t offer something back EVERY month like Think Energy does!

THINK ENERGY LOST PAYMENTS THINK ENERGY LOST 3 PAYMENTS. I SENT PROOF OF PAYMENTS THEY WANTED ME TO DISPUTE THE PAYMENT AND WRITE THEM A CHECK. BUT THEN THEY DONT RESPOND TO THE BANK. I FILED A COMPLAINT WITH THE PUBLIC UTILITIES COMMISSION ON 4-6-23 TO DATE THEY HAVE NOT RESPONDED. POOR CUSTOMER SERVICE REPS HAVE POOR LISTENING SKILLS AND READING IS WORSE. AS I WAS LOOKING AT OTHER REVIEWS I SEE THAT THINK ENERGY ONLY REPONDS TO CERTAIN REVIEWS. I WOULD LOVE FOR SOMEONE FROM CORPORATE TO SEE THIS AND CONTACT ME

Ive tried to become an adviser Ive tried to become an adviser and both times Ive had to contact your background check third party company who has been rude and unhelpful. Not a very streamlined process and not a good third party company to partner with.

We made the recommended decision to… We made the recommended decision to seek a fixed rate long term plan with a 3rd party supplier and Think Energy is the best option!! We’ve saved over $200 so far in two months and each time we’ve had questions somebody was always available online chat and over the phone. Love this supplier!! Recommended 100%!!