Vision Solar NIGHTMARE This whole process was a nightmare from Hell. I was lied to from the salesman, Troy, to the project manager, Justin, including a Jennifer Jacobson. They did not get a county permit before installing the panels and it took form January 8, 2023, when the panels were installed until March 22, 2023 to get the permit and until May15, 2023 to get the solar working. This is an incompetent and sham business and should be shut down.

Vision Solar has done a professional Job Vision Solar has done a professional job on our solar project . I was a little concerned about the time frame which was quite long, but considering all the red tape involved with getting the system installed and functional, things do take time. Our project manager, Justin Wiggins was on top of his game. Once we got to the point of completing the job, Justin jumped in and made it happen. He was a pleasure to work with. He was knowledgable and answered all concerns ! Thank you Justin. I will also like to recognize that the installation team was on time...polite...and respectful of us and our property. Thank you Solar Vision ... I am looking forward to seeing a savings on our energy bill.

2.5 years with no service 2.5 years, 65 panels installed on my roof, and still not hooked up, no meters, no communication. Now Vision stopped paying our Keybank loan.

Use a different company! Vision solar will give you the run around after they get their money. I was told I would get a $250 check due to them no showing on the original installation date. I missed work to have the solar panels installed and nobody called to tell us they had an “emergency” that morning and weren't installing the solar (Nov 2022). I was told on the phone and via email that I would be compensated for missing work and having to reach out to the company to see where the installation crew was (BIG joke because that never happened) I suggest anyone getting Solar to do yourself a favor and not believe anything that these employees tell you. I had to call Dividen (the company who I financed the solar through) and explain how I will not start paying for the panels since they weren’t in my possession. Vision Solar paid for the first month while in the mean time- I had to reach out to the City to see if the company even sent any plans for the inspection and none were sent! The city had to contact them for us due to no response. PEC also had to reach out for interconnection as well due to no communication. It is now August 2023 and still no check. Ive been told by ******** who is the lead in customer experience that there still isn’t any update on when Ill be receiving my compensation due to the lack in communication last year. They’ll tell you it takes 10 weeks for a different department to approve the check (was made aware of that policy in January 2022) but all the sudden in August 2023 ******** said my pending credits werent even pending in the finical department? I have paid 28k for shotty customer service which goes to show they don’t deserve anyones money. Do yourself a favor and do not get Solar through this horrible company. Please let me know if you’d like the 100+ email chains of getting the run around with this company!!! They have blocked my email as of now so that alone shows the customer service that you pay for… scammers.

Your Representative that I spoke with… Your Representative that I spoke with was very helpful in explaining the ins and outs of the process. Answering many of my concerns. Pertaining to the insurance aspects of placing the system on my roof in case of storm damage and the replacement of a new roof. He also explained the different types of solid systems. Charlie was very personable and very pleasant to speak with. He seems to have a real knack to be able to relate to people. Actually enjoyed the time spent with him!