ordered a solar pond aeration system… ordered a solar pond aeration system and the invertor had a short in it. Took a month to get that figured out but took multiple calls and shipping it back to factory for verification Which I had to pay once verified. Pump only runs for a few minutes at a time dispite their QC saying the invertor checked out ok. I ordered after watching the youtube video which looked awesome but it looks another classic case of so much cooler online..........

To be clear I'm not unhappy. To be clear I'm not unhappy. From a diy supply company though there should be more information for us less knowledgeable. Instructions are lacking. When I bought a complete system it should be complete. I've had to make several additional purchases. Shipping alternative would be helpful not being able to provide a signature for an electrical part

I had some issues returning an item as… I had some issues returning an item as it got lost in transit so was fretting about whether I would receive my refund or not. I used the online chat function and they refunded me the full money there and then. It really helped restore my confidence in using Trustpilot and I have had no regrets. Thank you Trustpilot.

Dishonest Further to my earlier review, 'Short Shipped', I have been trying to call MWANDS to try and get the items I am owed or a refund. Nobody answers the phone, they have blocked me on Facebook so I cannot send a message or make a comment, emails are ignored. They know they did not send my goods and are refusing to deal with it, the Owner refuses to stand by her responsibilities as a honest and respectable business person. Instead she behaves third rate, taking money from a customer, knowingly not supplying goods paid for and then hiding from the responsibility. Don't be ripped off by her or her team because they are just as dishonest as she is, be careful dealing with them, they are not worth the hassle.

Honest & Helpful Honest, helpful staff. Very knowledgeable in their field. Many examples of products & arrays on site to help with decisions. Techs & Salesmen would rather help you get the right thing rather than just sell you a product you don't need. Highly recommend to anyone and don't worry about feeling like a dummy when you go in, they'll explain everything in layman's terms so you'll understand the systems & process.