Astounding Ineptitude Our meter base suffered damages during the most recent arctic blast, requiring our service to be disconnected while our electrician made repairs. Oncore came out almost immediately to help make repairs. Once all was repaired, Oncore just needed a work order from Champion Energy so they could come reset the meter and reconnect our service. They said they would come back within an hour to do so once Champion responded. When we talked to Champion, they kept telling us they could not guarantee when our power could be restored. We told them Oncore said they would restore it as soon as they received the order from Champion. The would not just send the stupid work order to Oncore. We've been without heat for almost 24 hours. It is 48 degrees in our home and Champion won't do anything to help. It's great when everything is working, but when it isn't, they are incapable of doing anything other than repeat that they cannot guarantee when our power will be restored. We did not ask them for a guarantee or even a time frame. We asked them to send the order to Oncore. Why won't they just send the order? We can work the time frame out with Oncore. I have not been so infuriated with anyone since the time I spent a day on the phone with AT&T years ago dealing with their crooked BS.

They use fraudulent and predatory… They use fraudulent and predatory practices to get customers to sign up. The representative literally lied to get me to sign up. They attract people in stores by giving them gift cards and not telling people they are signing a long term contract with high cancellation fees. They gave me no paperwork when I signed up it was done through a tablet. Then they sent a recording of a call that was not the complete call but clearly edited. Do not use this company!

Charging a retired couple higher rates… Charging a retired couple higher rates on a longer contract that we were not aware of. They refused to make changes.

Energy supply for people Recently I faced a pretty unpleasant situation when I required to change my energy supply company. I started to search for such companies in the internet and it seemed to that this one was the best from the long list of offerings. I chose this one and asked them to help to sort out with my issues. they unerstood my needs and sent specialists to my hosue in order to check how to conduct energy. they have come, assessed chances and told that everything would be okay. I trusted them and they really did everything in order to conduct energy to my house. I'm glad to see such professionals.

My dad who is 65 years old has been… My dad who is 65 years old has been harassed for the past week with multiple phone calls through multiple numbers by the same person from Champion energy to join the provider.