Jeffrey is an excellent sales rep and… Jeffrey is an excellent sales rep and did a fine job throughout the whole process.

Do not buy from banana hobby… I ordered the sky surfer an account with bad wings and a bad server and they did nothing to help me their customer service is horrible.Do not buy from them

Missing merchandise Yes ordered a f22 backpack 50mm rtf edf jet never received it FedEx said they delivered which i never received it i live in apt complex in a rough part of town now why didn't they need a signature to drop off neither banana hobby nor FedEx says there responsible i never told them to drop the package off in front of my apartment which i don't think it ever got dropped off tried to get in touch with banana hobby but these guys were very rude and not responding to my questions i think this was such a joke and scam don't order with these guys unless your clear on delivery methods and don't expect banana hobby to help you try and figure a situation like this out they pretty much told me oh well tough luck i even tried getting refund thru PayPal what a joke.

all good perfect, nothing more to say

I purchased a F4 Wildcat from BH in… I purchased a F4 Wildcat from BH in December of 2023. The landing gear malfunctioned during testing prior to assembly. The gear made a grinding noise when fully extended and the right side would not fully retract. A burning smell came from the unit as well. I contacted technical support by submitting a ticket through their web site along with an email and text. I provided pictures and a movie to their tech support as requested. BH offered to replace the landing gear but said nothing about the burning smell. I declined the replacement because of the burning smell and requested an RMA and refund because the airplane was clearly defective. Their return policy states a defective item can be returned and the plane has a 30-day warranty as well. I didn’t receive a response, so I reached out again via email and text asking about the status of my RMA request. I received a text response stating my RMA request was denied because I “messed up the items” during assembly. I couldn’t have damaged the landing gear and electrical system because they’re preinstalled at the factory. Their offer to replace the landing gear would have accomplished nothing because the landing gear is glued into the fuselage at the factory. I couldn’t have installed the new gear without destroying the plane. I disputed the charge and received a refund from my CC. I recommend using a payment method that includes buyer’s protection if you choose to do business with BH. BH’s customer and technical support are terrible.