I would never use this company again I would never use this company again. They did not stick to my requested pick up time that was confirmed on a $130 trip to the airport. I requested a 9am pickup which would give us plenty of time to get through baggage check and TSA without stress and give us time to eat lunch at the airport since we didn't eat breakfast. The night before, the owner Paulette leaves me a voice mail and text that she would be picking us up 10am to 10:15. She said she has another ride and can't drop us off at the 9am time that the company had already confirmed they could accomodate. She would not grant us the agreed pickup time of 9am and insists she is giving us more time than we need to get to our flight. She drops us off at the airport and we enter to find a long line at baggage and again a long line at TSA. We arrived at the gate at the final call for boarding. We nearly missed our flight due to this carelessness which would have resulted in a big expense for forfeiting our tickets and having to buy last minute tickets. The owner chose to prioritize taking on another trip over keeping our agreed pickup time. When an airport trip is involved there is nothing more important than timing. The owner also stated in the voice mail that there is a required cash tip of $25 due to her at dropoff but $20 is ok. This is unprofessional and no you can't require a tip. Tips are based on the quality of service delivered. AZ shuttle select puts greed ahead of service.

This is THE shuttle service to work with! I googled shuttles to find a way to get from Phoenix airport to my parents in the Tuscon area without having to rent a car. My wish was to surprise my Dad on a special milestone birthday. In working with Paulette I happened to mention my plan, and she was immediately enthusiastic, offered suggestions for how we could make the most of the surprise and was an integral part of making this the most memorable birthday that my Dad may have ever had. Besides her honest, prompt, and professional demeanor, she helped to execute the surprise. The tears from my Dad were priceless and I will never forget the dedication and care she took toward what should have been a typical job for her. Paulette made this a next-level experience and contributed to one of my Dad's best memories. Thank you, Paulette and AZ Shuttle of Phoenix!

Amazing service 👍👍👍👍👍 Paulette and Tony made our travel so easy with clear and concise directions and attention to detail. Their beautiful and caring personalities made us feel so welcomed and comfortable during a time that can be pretty stressful especially since we were traveling with a family of five (two being twin toddlers) Our family highly recommends this company, you will be in the best hands to get to your destination.

Just to say her rant is 75% incorrect Just to say her rant is 75% incorrect. There is NO RUSH HOUR NOW. COVID is here.

Professional Professional, on time and very efficient and friendly.