10% cancellation fee and misinformation by Sales Rep On Friday April 19, at 10:22am, I placed order number 145023586 for a used 2019 Kia Forte engine with 30k costing $2,426.00 for my son’s vehicle. I placed the order with Sales Rep George. During my conversation with him, I asked if there was a strict mileage requirement for oil changes that I would have to maintain for the warranty requirements. He responded that there was no specific mileage just needed to have the normal routine changes. I told him I was curious because I usually did my oil changes at 5-6k. He said that was fine. This conversation will be on their recorded phone calls. After I signed the bill on my email for the purchase of the engine, I went back to look at it and I could no longer read the terms of purchase. I called George back I told him this and he emailed me the terms in a separate email. When I read the terms, it said for the warranty to apply, the oil had to be changed every 3k with original receipts. It also said that all miles reported for used engines was only an estimate. Both of these terms concerned me and I decided to cancel my order. I called back Saturday April 20, at 10:30am, less than 24 hours after I placed the order. The charge was still pending on my credit card. George was not available so I was transferred to Sales Rep Louis. I explained that I wanted to cancel my order and he said he was not able to because he was in Sales, but would place my order on hold until Monday. He told me even though nothing had been done with engine, they would charge me 10% cancellation fee ($240). I asked why and he said because the credit card company would charge them 10%. This phone conversation will also be on their recorded calls. I called Chase Bank and they advised me there was no such fee for cancelling a pending charge. On Monday April 22, at 9:54am, I called George and explained my conversation with Louis on Saturday. He told me since nothing was done with the engine in that short time, I would have to pay the credit card processing fee which was around $80.00. He said he could not cancel it because he was in Sales, and transferred me to Mike. Mike said he would forward my complaint regarding the 10% charge to management. I later received an email confirming my refund, minus 10% because they charged me $240.00. Being that I cancelled in under 24 hours and the company had not done anything with the engine to incur any charges other than receive order, I found it unfair to charge a customer $240.00 just to cancel an order. I was also concerned with the misinformation about the oil change interval requirement and the purported miles (30k) on the engine after reading the fine print which stated miles were only an estimate.

I ordered a used engine I ordered a used engine, and the price was very competitivecompared to other places Ilooked at, it came very quickly and looked almost new. I had no problems with shipping and everything was painless. Would definitely use again.

Joesph was great and very helpful in… Joesph was great and very helpful in placing this order for me Definitely would recommend. Five ⭐️ stars ✨

George was knowledgeable George was knowledgeable, listened to my needs, and made sure I ordered the correct engine the first time. Once purchased, the engine was promptly shipped and arrived timely for installation.

Lewis In Sales Lewis In Sales, made my buying experience very easy. he was very knowledgeable about my specific engine and told me everything i needed to know. a million thanks to him.