Sent wrong item and tried to deny claim I ordered new wiper blades inserts, at around $9 each but $18 shipping-so $36 total. Noticed one of them was the wrong part, off by one part number. They started asking for all types of pictures. When I sent them to them, they wanted a picture of the post office priority mail box. When I said that I threw away the USPS package they said I needed all original packaging and denied claim. I threatened a charge back, and they ended up refunding my $9, but I ended up eating the shipping for the wrong part. A normal company would have apologized and sent the correct part out and paid for the incorrect part to be shipped back. After researching it seems many others on a Lexus enthusiasts car forum have had similar experiences.

No one to communicate with in real time… No one to communicate with in real time if you have a question on your purchase

Website offers same breakdown as Lexus… Website offers same breakdown as Lexus dealer websites, so parts lookup is straight forward, ordering is easily accomplished and then expedited and shipped quickly. No hassles!

Navigating and searching on line was… Navigating and searching on line was simple. Parts arrived in good condition at a fair price.

Found a realativly unusual part for my… Found a realativly unusual part for my car and a few other things !! Will definitely use them again !!