Bait and Switch; Luxury Bus Equals Hardly Functioning I rented a 56 passenger "Luxury Coach" for a day trip from Indianapolis to Lexington, KY for a work event at the horse races. There was poor customer service leading up to the trip but that is the least of the problems we experienced. When the bus arrived, it was immediately clear we got a bait and switch vehicle. The bus itself was at least 10-15 years old and it had nearly 600,000 miles on it. The list of issues is rather long: bathroom light did not work, bathroom was incredible dirty, the AC vents did not work on 1/2 of the bus, the audio did not work for the radio/DVD player, and there was a lingering smell like an old house. Worst of all, the engine on the bus began to fail on the ride home, so instead of a 3 hour trip, it took nearly 5 hours because the engine couldn't get passed 50 mph! (In some cases we were stuck at 25mph!!) I informed the company and received no response from them. The only reason they are receiving 2 stars is because the driver was as nice as he could be in the circumstances. It was not his fault; this company is a sham.

Royal Coach AKA Priceline, Orbitz, Kyak of the Bus Transportation Service!!!! Royal Coach has been the best experience I've had by far. Their turn time on getting you a quote is extremely fast. By the time I had requested a quote, read an article on CNN, an e-mail response quickly came back, itemizing the coach bus I had inquired and the break down of the service. They may not be the cheapest out there, but you get what you pay for: Great customer service, fast turn time, high quality new coach buses, and a great driving experience! Can't wait to plan out my next trip!!!!

Great service, anytime I need service in the future I will be using them. We rented 3 coach buses about 2 weeks ago. The vehicles showed up 30 minutes prior to our pick-up time. The drivers were very friendly and helpful. The buses were new and in very good condition. We got to every place we needed to be on time and had no issues. Overall it was a great experience and we will definitely use them again.

Please beware of this company … Please beware of this company like the previous reviews. Customer Service leading up to trip was ok. Hardly emailed back but would always answer the phone and answered questions, so thought ok. When the buses arrived to pick up they did not have the amenities quoted nor did the bus look like what was advertised. Called and talked to the owner of the company and he said keep the buses or return them it's up to you. You will not be getting a refund regardless. He emailed me later to let me know that they did not lie that they have the right to advertise the most luxurious buses they have. Horrible buses but nice bus drivers. DON'T USE THIS COMPANY!!!

Highly Recommended Charer Bus Service Provider! "I just wanted to give you some feedback on our experience with Royal Coach USA today. Our driver Ronald was fantastic! Everything went smooth and the bus was very nice. I cannot say enough about Ronald. Ronald was worth every bit of the tip we included with our invoice. He was professional, courteous and very welcoming. He also provided us with cold soft drinks and water, and we were happy! I would definitely use Royal Coach again and even recommend it to others. Of course, I would have to request Ronald again too:)" Jon