Indymats

16192 Coastal Highway Lewes, 19958, Delaware, United States
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3.38
Based on 8 Reviews

5

50.00%

4

12.50%

3

0.00%

2

0.00%

1

37.50%
About Indymats

Indy Mats is an rapidly expanding company that specializes in providing car interior accessories, such as custom-made floor mats, trunk mats, and anti-kick pads. Our headquarters is located in Delaware, USA, while our manufacturing facilities are strategically situated in the United Arab Emirates and China. At Indy Mats, our team is committed to introducing innovation to the existing market of interior accessories. We strive to constantly improve our products and ensure they stand out in terms of design, functionality, and quality. To cater to our customers' needs effectively, we offer round-the-clock customer support service. Whether it's via our dedicated phone line, email, Facebook Messenger, or the built-in chat feature on our website, our customer support team is available 24/7. We prioritize the satisfaction of our customers and aim to provide exceptional service even after the sale is made. We have straightforward and transparent return and refund policies. We never mislead our valued customers by making false promises. Instead, we focus on building trust and maintaining long-term relationships with our customers. At Indy Mats, we highly appreciate our customers' suggestions and feedback. We believe that their insights are invaluable in helping us enhance our products and exceed expectations. We are dedicated to continuously improving our offerings to ensure they are of the highest quality and meet the needs of our discerning customers.

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Cham M
GB

Indy Mats - Stay away Please Stay away from this Company. I placed an order on May 29, 2023. Their Website says they do their production in Coastal Hwy, Lewes, Delaware. I thought, that's great. American made products and getting it fast. June 2nd I received an email saying production complete and provided FedEx tracking. By June 9th, I sent an email asking why its delay getting from Delaware to California. They said it arrived by June 20th. They mentioned about parcel has to come to the USA. I thought Delaware is in USA. By end of June I realized they are not doing anything in USA, they are ordering from China or some where else. May be they don't have production line, They turn around and order on ebay and pay half of what I paid for them and waiting them to deliver. I should have done directly through ebay and save some money if I need some Chinese made mats. June 29th I received an email saying my order damaged and they wants my Banking information for refund. I used Paypal and if they are genuine company they should refund same way they received instead asking my Banking info. I had to file a case through Paypal to get my money and received full refund on July04th. Please stay away from this company. They don't have a production line, they don't have team of experts designers, May be a computer and a keyboard to take orders and re order through ebay, I'm guessing. Why making false advertisement online about their company.

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Diane Ujfalussy-Barton
CA

Great product, terrific customer service This company is great. Wonderful customer service. I ordered purple mats, but they sent black. The thing is, they told me to keep the black mats, but they also sent the purple. That's awesome. The mats fit my GMC Terrain perfectly and they look really sharp. Well made. It takes some time to get them, but it's worth the wait.

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Jerry Klaus
CA

They contacted me and sent me a… They contacted me and sent me a tracking number. They are legitimate company.

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