Great product Purchased used Harley with product installed by previous owner. Watched videos and downloaded app. At 73, slightly confused. Called company. Gentleman was very helpful and guided me in right direction. Extremely nice and helpful, particularly considering I didn't nor was purchasing anything. Very impressed with customer service! Most companies forget you when you walk out the door. Also, unlike some customer service reps, he spoke great English. Lol

Horrible experience To start, shipping took over 2 week, Yes to there defense this is one of the busiest times of year for the post office. But the most senseless part of this experience is they decided to ship my lights in a bag. My item arrived all destroyed with holes and crushed, I was so fed up with this whole transaction that I just told them to send me a return label. Customer service wasn't great also, when I told them my item arrived damaged and questioned them about why would you ship everything in a bag instead of a box no reply just sent me over the return label. Definitely disappointed with this company and wouldn't consider doing business with them anymore. Just wanted to let it be known that I'm disappointed on how you guy's packaged the item so carelessly. Not the fact that USPS transit time was horrible. The box you claim the lights where in is a very weak material and not shipping material worthy. There was no protection if the item got stepped on or thrown around or dropped. I also provided pictures of the condition everything arrived in and it's obvious that everything I stated above happened to that box. Besides the fact the box had a huge hole in it as well.

Bummed Like the lights, however for the $ I paid for them plus the installation costs, I expected them to work as advertised. One thing I was looking forward to was having them flash to my music. However, even though I’m an Apple Music subscriber and pay for the service, the XK app won’t let me add any songs to it. so I can use the music feature. I keep getting error messages and something telling me I need to upgrade to iTunes Match?!?! Why should I have to pay even MORE per month just so the lights will work with the music I already have and already paid for?!?! Disappointing. Suggestions? My email is TMichelleMD at ME dot com

Amazing customer service I really liked the Xkglow look and ease of installation. Unfortunately I had some issues with the LED’s strobing but was lucky enough to be helped by wonderful customer service and had the lights replaced when these issues surfaced. Hoping for no issues with the latest set but would highly recommend this company as they clearly care for their customers and product.

Customer service is great, but..... Customer service is great, however the product has been very problematic. The connection ends are fragile and come apart easily. The bluetooth rarely connects. Tried resetting per suggestion, no luck. Wish I hadn't purchased so many feet of it.