Do not order from here. Ordered a vest on the 1st of Janurary. Tried canceling it the next day, they told me they never had an order from me. Gave them an invoice number AND an order number and they still said they had nothing. 3 days later it shipped. Argued with them about THEM paying the return shipping, which they finally agreed to do. I've been waiting A MONTH for a refund. I just emailed them again threatening to dispute the charges and issue a lawsuit. Do not order from this joke of a company.

Jafrum is a group of Dedicated Folks … Jafrum is a group of Dedicated Folks who are thriving to make your Shopping experience as Cool and Easy to shop for everything. I actually have had the sale rep. stop me to show me a item that was more affordable than the 1 I was looking at; explaining to me the more expensive 1 had features I wasn't looking for and the 1 he found was perfect with No less quality, Thanks Jafrum for caring about all aspects of Customer Satisfaction. We don't find this service everywhere, Thanks, JAFRUM!

Hope you don't have to return anything Ordered 1x rain suit for my husband. Rec'd 1x jacket but 3x pants. Fought to get return shipping label. Finally got it and returned, but jafrum says post office never delivered despite being "out for delivery". After weeks of explaining they need to file a claim with post office sine they paid shipping, they finally issued a refund to me but didn't refund the original shipping charges after THEY shipped mismatched size. Now, 5 weeks later fighting to get that back too. Good luck getting anyone on the phone to talk to!

Purchased a Leather Jacket and Chaps, went to the store in Charlotte! WOW! Nice people and great stuff at very reasonable prices, HIGHLY RECCOMMEND JAFRUM!! Purchase Jacket online, was too small, returned and then I went to Florida on vacation, I returned thru Charlotte and stopped at Jafrum, WOW! nice people, great deals, bought a pair of Chaps while I was there. And got the Jacket that I needed. HIGHLY RECOMMEND JAFRUM!!

So I bought a vest and gloves neither… So I bought a vest and gloves neither of them fit, I went through there return protocol, my return was approved. I tracked the package was received back to them on 1/31 received by a person inside, haha well here we are almost 2/20 and still no refund. I keep getting emails that they are working on it bla bla bla now I get another email saying give it 3 more days. Sorry Jafrum how you handle customer returns and refunds, has caused you to lose a customer and I will be passing on the word to my other motorcycle friends. Customer service needs a lot of work..