Don't be misled by their "no hassle returns" and product reviews They advertise free size exchanges - yet when you need to do so they instruct you to return the items - AT YOUR OWN COST AND TIME and re-order. They don't even offer a return label. Women's motorcycle jacket rated as their best seller was garbage and sized three sizes too small. I called about the return and to attempt to exchange boots for a different size and style and in the end was told I was making things difficult by JEFF after expressing frustration with the hassle filled "no hassle return" policy. Ended up spending an hour researching returns and will pay 22.00 to return the items. Ordered boots from Cyclegear instead. NEVER AGAIN!!!

Purchased a Leather Jacket and Chaps, went to the store in Charlotte! WOW! Nice people and great stuff at very reasonable prices, HIGHLY RECCOMMEND JAFRUM!! Purchase Jacket online, was too small, returned and then I went to Florida on vacation, I returned thru Charlotte and stopped at Jafrum, WOW! nice people, great deals, bought a pair of Chaps while I was there. And got the Jacket that I needed. HIGHLY RECOMMEND JAFRUM!!

3 months- still no refund! I ordered jacket below Nov 2017, but it was too big. I have been trying to get a refund since. Jafrum customer service does not answer, but has returned calls when leaving a voice mail. However, regardless of what they say - it has yet to become fact! Also, contact through Jafrum.com site is nothing but a rat race with no cheese! It has been 3 months & when I do speak to customer service - the "Priority" placed on my refund seems to have no effect to the actual happening. Very frustrated & while I will continue my refund request with Jafrum, I will seek ways to post my dissatisfaction of poor customer service/refund for all to heed by. Classic Braided Biker Leather Motorcycle Jacket LJ657-3XL Subtotal $79.95 Tax $0.00 Shipping $6.79 Grand Total $86.74

NEVER AGAIN!! NEVER AGAIN!!! What a joke, I ordered a pair of jeans. Sent them back due to fit. They confirmed receipt In MAY. NO REFUND. Round and round I go with the "support" dept. They say the refund went to my bank. No such transaction. I asked for a transaction record of the credit. Crickets

Hope you don't have to return anything Ordered 1x rain suit for my husband. Rec'd 1x jacket but 3x pants. Fought to get return shipping label. Finally got it and returned, but jafrum says post office never delivered despite being "out for delivery". After weeks of explaining they need to file a claim with post office sine they paid shipping, they finally issued a refund to me but didn't refund the original shipping charges after THEY shipped mismatched size. Now, 5 weeks later fighting to get that back too. Good luck getting anyone on the phone to talk to!