Customer Care I ordered a blue bungee/cargo net for my motorcycle trips. I received a black one instead. I notified customer care just to let them know about the mistake. They quickly sent out the correct color and let me keep the wrong one I had received as well. Although the wrong item would still be fine with me, they made it right without question. I will continue to do business with Jafrum as well as recommend them to all my biker friends.

Never, ever purchase from Jafrum! I’ve been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just “lost” the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Don’t waste your money.

Quality customer service, The only problem was shipping took longer than expected due to the item coming from another warehouse and it wasn't explained on website (approximately 7 days). Customer service was very helpful and polite and handled all of my problems well. Top notch!

Ordered two vest- loved them however… Ordered two vest- loved them however one didnt work. I paid to ship it back and waited patiently for my refund. Ive called, emailed multiple times and keep getting the run around. This is unacceptable! Hopefully you like up your order- youll be fine then- but if a return is needed you will be disappointed!

NEVER AGAIN!! NEVER AGAIN!!! What a joke, I ordered a pair of jeans. Sent them back due to fit. They confirmed receipt In MAY. NO REFUND. Round and round I go with the "support" dept. They say the refund went to my bank. No such transaction. I asked for a transaction record of the credit. Crickets