Hope you don't have to return anything Ordered 1x rain suit for my husband. Rec'd 1x jacket but 3x pants. Fought to get return shipping label. Finally got it and returned, but jafrum says post office never delivered despite being "out for delivery". After weeks of explaining they need to file a claim with post office sine they paid shipping, they finally issued a refund to me but didn't refund the original shipping charges after THEY shipped mismatched size. Now, 5 weeks later fighting to get that back too. Good luck getting anyone on the phone to talk to!

Customer Care I ordered a blue bungee/cargo net for my motorcycle trips. I received a black one instead. I notified customer care just to let them know about the mistake. They quickly sent out the correct color and let me keep the wrong one I had received as well. Although the wrong item would still be fine with me, they made it right without question. I will continue to do business with Jafrum as well as recommend them to all my biker friends.

I will never do business with these … I will never do business with these idiots again! I ordered a pair of boots and was told they would ship the next day. After a week the email people said they would ship from another location. I cancelled the order and requested a refund. Has not happened. 11 calls to customer service. I am researching a lawsuit.

DO NOT BUY ANYTHING FROM JAFRUM OR… DO NOT BUY ANYTHING FROM JAFRUM OR DETOUR LEATHERS!!!! THIS Muslim POS is a Thief and a Scammer!!! I wish I Had seen these reviews instead of reading the fake ones on their website before making a purchase. My Wife ordered me 2 Leather Jackets a "L" and "XL" because we were not sure how accurate the sizes were. Because of the Return Policy I quickly contacted the Jafrum Customer Service the following day and they were more then happy to give me an RMA Number in an email with instructions to send the "XL" back. I spent $35.00 to overnight the package just to have it returned to me stating that the company and address do not exist. Now the Customer Service number doesn't work, the website is off line. This Clown does business under several names, I think my next step is to contact the Better Business Bureau and have them investigate this company.

Purchased a Leather Jacket and Chaps, went to the store in Charlotte! WOW! Nice people and great stuff at very reasonable prices, HIGHLY RECCOMMEND JAFRUM!! Purchase Jacket online, was too small, returned and then I went to Florida on vacation, I returned thru Charlotte and stopped at Jafrum, WOW! nice people, great deals, bought a pair of Chaps while I was there. And got the Jacket that I needed. HIGHLY RECOMMEND JAFRUM!!