3 months- still no refund! I ordered jacket below Nov 2017, but it was too big. I have been trying to get a refund since. Jafrum customer service does not answer, but has returned calls when leaving a voice mail. However, regardless of what they say - it has yet to become fact! Also, contact through Jafrum.com site is nothing but a rat race with no cheese! It has been 3 months & when I do speak to customer service - the "Priority" placed on my refund seems to have no effect to the actual happening. Very frustrated & while I will continue my refund request with Jafrum, I will seek ways to post my dissatisfaction of poor customer service/refund for all to heed by. Classic Braided Biker Leather Motorcycle Jacket LJ657-3XL Subtotal $79.95 Tax $0.00 Shipping $6.79 Grand Total $86.74

So I bought a vest and gloves neither… So I bought a vest and gloves neither of them fit, I went through there return protocol, my return was approved. I tracked the package was received back to them on 1/31 received by a person inside, haha well here we are almost 2/20 and still no refund. I keep getting emails that they are working on it bla bla bla now I get another email saying give it 3 more days. Sorry Jafrum how you handle customer returns and refunds, has caused you to lose a customer and I will be passing on the word to my other motorcycle friends. Customer service needs a lot of work..

Do not order from here. Ordered a vest on the 1st of Janurary. Tried canceling it the next day, they told me they never had an order from me. Gave them an invoice number AND an order number and they still said they had nothing. 3 days later it shipped. Argued with them about THEM paying the return shipping, which they finally agreed to do. I've been waiting A MONTH for a refund. I just emailed them again threatening to dispute the charges and issue a lawsuit. Do not order from this joke of a company.

I will never do business with these … I will never do business with these idiots again! I ordered a pair of boots and was told they would ship the next day. After a week the email people said they would ship from another location. I cancelled the order and requested a refund. Has not happened. 11 calls to customer service. I am researching a lawsuit.

THE CUSTOMER COMES FIRST! Excellent customer service "Old School" shop they still remember it's the customer that makes their business. Oh and it helps to have great products at reasonable prices thrown in with great service. 5 BY 5 you can't go wrong.