Never, ever purchase from Jafrum! I’ve been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just “lost” the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Don’t waste your money.

I will never do business with these … I will never do business with these idiots again! I ordered a pair of boots and was told they would ship the next day. After a week the email people said they would ship from another location. I cancelled the order and requested a refund. Has not happened. 11 calls to customer service. I am researching a lawsuit.

Customer Care I ordered a blue bungee/cargo net for my motorcycle trips. I received a black one instead. I notified customer care just to let them know about the mistake. They quickly sent out the correct color and let me keep the wrong one I had received as well. Although the wrong item would still be fine with me, they made it right without question. I will continue to do business with Jafrum as well as recommend them to all my biker friends.

Jafrum review I highly recommend jafrum,I had a wonderful experience shopping for helmets and jackets with Kay Lewis help! She made sure the helmets Me and my daughter were looking at fit correctly,and went back and forth from the back to show us merchandise with a smile! And also was very knowledgeable! Thank You Kay M J Novy

Very Helpful Staff Great staff and very helpful. Although I did not purchase my intended best they helped me find a great alternative. I also found some other bargains while there. I am a repeat customer and will remain so.