Never, ever purchase from Jafrum! I’ve been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just “lost” the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Don’t waste your money.

THE CUSTOMER COMES FIRST! Excellent customer service "Old School" shop they still remember it's the customer that makes their business. Oh and it helps to have great products at reasonable prices thrown in with great service. 5 BY 5 you can't go wrong.

I will never do business with these … I will never do business with these idiots again! I ordered a pair of boots and was told they would ship the next day. After a week the email people said they would ship from another location. I cancelled the order and requested a refund. Has not happened. 11 calls to customer service. I am researching a lawsuit.

Don't be misled by their "no hassle returns" and product reviews They advertise free size exchanges - yet when you need to do so they instruct you to return the items - AT YOUR OWN COST AND TIME and re-order. They don't even offer a return label. Women's motorcycle jacket rated as their best seller was garbage and sized three sizes too small. I called about the return and to attempt to exchange boots for a different size and style and in the end was told I was making things difficult by JEFF after expressing frustration with the hassle filled "no hassle return" policy. Ended up spending an hour researching returns and will pay 22.00 to return the items. Ordered boots from Cyclegear instead. NEVER AGAIN!!!

Defective Products - Cheap Crap from CHINA I ordered 2 Battery tenders to maintain my bikes over the winter...from all indications(the indicator light), everything was charging, and even indicated fully charges after a couple days. Unfortunately, when I attempted to start my bikes, both batteries were not holding enough charge to turn the motors over... I put a volt meter to both New battery tenders and got readings of `0'. Now it s over their 60 day return period and I they tell me I am out of luck... My bad - If it's too good to be true (Jafrum's prices), it usually is! Now I looked for reviews on this company, and surprise, surprise, most reviews are negative! STAY AWAY FROM JAFRUM!