Jafrum is a group of Dedicated Folks … Jafrum is a group of Dedicated Folks who are thriving to make your Shopping experience as Cool and Easy to shop for everything. I actually have had the sale rep. stop me to show me a item that was more affordable than the 1 I was looking at; explaining to me the more expensive 1 had features I wasn't looking for and the 1 he found was perfect with No less quality, Thanks Jafrum for caring about all aspects of Customer Satisfaction. We don't find this service everywhere, Thanks, JAFRUM!

3 months- still no refund! I ordered jacket below Nov 2017, but it was too big. I have been trying to get a refund since. Jafrum customer service does not answer, but has returned calls when leaving a voice mail. However, regardless of what they say - it has yet to become fact! Also, contact through Jafrum.com site is nothing but a rat race with no cheese! It has been 3 months & when I do speak to customer service - the "Priority" placed on my refund seems to have no effect to the actual happening. Very frustrated & while I will continue my refund request with Jafrum, I will seek ways to post my dissatisfaction of poor customer service/refund for all to heed by. Classic Braided Biker Leather Motorcycle Jacket LJ657-3XL Subtotal $79.95 Tax $0.00 Shipping $6.79 Grand Total $86.74

They're just out for a quick buck. After 2 purchases through them, I can pretty much confidently say that they're the worst quality motorcycle company i have ever dealt with. Not only did they make me wait 2 and a half weeks to get my helmet through them, but they also manufacture their own line of products and i cannot stress to stay away from them anymore. I purchased one of their chaps and am very disappointed to say that you can't rely on them. The zipper pocket on the chaps is so unreliable that I lost my house keys and some pocket change. Don't let the low price and big promises fool you, they're nothing but a sham company that doesn't care about quality. Jafrum is the reason why I believe in buying quality gear now, shell out a extra few bucks and avoid the hassle.

I will never do business with these … I will never do business with these idiots again! I ordered a pair of boots and was told they would ship the next day. After a week the email people said they would ship from another location. I cancelled the order and requested a refund. Has not happened. 11 calls to customer service. I am researching a lawsuit.

So I bought a vest and gloves neither… So I bought a vest and gloves neither of them fit, I went through there return protocol, my return was approved. I tracked the package was received back to them on 1/31 received by a person inside, haha well here we are almost 2/20 and still no refund. I keep getting emails that they are working on it bla bla bla now I get another email saying give it 3 more days. Sorry Jafrum how you handle customer returns and refunds, has caused you to lose a customer and I will be passing on the word to my other motorcycle friends. Customer service needs a lot of work..