Never, ever purchase from Jafrum! I’ve been a long time customer of Jafrum, and I have seen this company go down the tubes in customer service. Three times now I have returned an item, at my expense, which is their return policy, meaning you pay return shipping. Twice I had to contact them after a couple weeks went by and push them to get my refund processed, basically doing their job for them. Once they just “lost” the item, a helmet by the way, and after fighting with them for literally months, they said sorry and not only never provided my refund, but never even offered a discount or something like that. I had proof of delivery from USPS by the way or all three items. Never again. This company sucks. Don’t waste your money.

They're just out for a quick buck. After 2 purchases through them, I can pretty much confidently say that they're the worst quality motorcycle company i have ever dealt with. Not only did they make me wait 2 and a half weeks to get my helmet through them, but they also manufacture their own line of products and i cannot stress to stay away from them anymore. I purchased one of their chaps and am very disappointed to say that you can't rely on them. The zipper pocket on the chaps is so unreliable that I lost my house keys and some pocket change. Don't let the low price and big promises fool you, they're nothing but a sham company that doesn't care about quality. Jafrum is the reason why I believe in buying quality gear now, shell out a extra few bucks and avoid the hassle.

3 months- still no refund! I ordered jacket below Nov 2017, but it was too big. I have been trying to get a refund since. Jafrum customer service does not answer, but has returned calls when leaving a voice mail. However, regardless of what they say - it has yet to become fact! Also, contact through Jafrum.com site is nothing but a rat race with no cheese! It has been 3 months & when I do speak to customer service - the "Priority" placed on my refund seems to have no effect to the actual happening. Very frustrated & while I will continue my refund request with Jafrum, I will seek ways to post my dissatisfaction of poor customer service/refund for all to heed by. Classic Braided Biker Leather Motorcycle Jacket LJ657-3XL Subtotal $79.95 Tax $0.00 Shipping $6.79 Grand Total $86.74

Jafrum is a group of Dedicated Folks … Jafrum is a group of Dedicated Folks who are thriving to make your Shopping experience as Cool and Easy to shop for everything. I actually have had the sale rep. stop me to show me a item that was more affordable than the 1 I was looking at; explaining to me the more expensive 1 had features I wasn't looking for and the 1 he found was perfect with No less quality, Thanks Jafrum for caring about all aspects of Customer Satisfaction. We don't find this service everywhere, Thanks, JAFRUM!

Ordered two vest- loved them however… Ordered two vest- loved them however one didnt work. I paid to ship it back and waited patiently for my refund. Ive called, emailed multiple times and keep getting the run around. This is unacceptable! Hopefully you like up your order- youll be fine then- but if a return is needed you will be disappointed!