So I bought a vest and gloves neither… So I bought a vest and gloves neither of them fit, I went through there return protocol, my return was approved. I tracked the package was received back to them on 1/31 received by a person inside, haha well here we are almost 2/20 and still no refund. I keep getting emails that they are working on it bla bla bla now I get another email saying give it 3 more days. Sorry Jafrum how you handle customer returns and refunds, has caused you to lose a customer and I will be passing on the word to my other motorcycle friends. Customer service needs a lot of work..

Very Helpful Staff Great staff and very helpful. Although I did not purchase my intended best they helped me find a great alternative. I also found some other bargains while there. I am a repeat customer and will remain so.

Quality customer service, The only problem was shipping took longer than expected due to the item coming from another warehouse and it wasn't explained on website (approximately 7 days). Customer service was very helpful and polite and handled all of my problems well. Top notch!

Purchased a Leather Jacket and Chaps, went to the store in Charlotte! WOW! Nice people and great stuff at very reasonable prices, HIGHLY RECCOMMEND JAFRUM!! Purchase Jacket online, was too small, returned and then I went to Florida on vacation, I returned thru Charlotte and stopped at Jafrum, WOW! nice people, great deals, bought a pair of Chaps while I was there. And got the Jacket that I needed. HIGHLY RECOMMEND JAFRUM!!

Hope you don't have to return anything Ordered 1x rain suit for my husband. Rec'd 1x jacket but 3x pants. Fought to get return shipping label. Finally got it and returned, but jafrum says post office never delivered despite being "out for delivery". After weeks of explaining they need to file a claim with post office sine they paid shipping, they finally issued a refund to me but didn't refund the original shipping charges after THEY shipped mismatched size. Now, 5 weeks later fighting to get that back too. Good luck getting anyone on the phone to talk to!