GREAT CUSTOMER SERVICE! I ordered a Cold Air Intake from K&N alongside a complete filter set, I got the right filters but the wrong Intake. I'd sent 5 emails in total & hadn't got a response back so I was starting to get concerned, but they sent me an email apologizing for the delayed response and to let me know they shipped the correct one...and never asked me to return the wrong one they sent! HUGE SHOUT OUT TO CUSTOMER SUPPORT AT K&N, YOU'RE AWESOME!!

Terrible Support Amazing products, trusted brand, however their shipping logistics and product support are hands down terrible. Never order directly on their site, use a 3rd party like Amazon if you want to actually receive your products. Their support contact info on their site is not accurate and when you do contact support it seems they lack training and are a group of teenagers doing their “best” aka not helpful at all.

The worst customer service ever The worst customer service ever. All they care is to get your money and when you need their support they won’t give the extra effort to have a happy customer. Will not do business with K&N ever.

Faulty product and ZERO customer service Spent £420 on an induction kit for it to be faulty with a huge air leak in the piping. Contacted them via email 4 times to have zero response. Contacted on Twitter only to have my tweet deleted and also contacted on Facebook only to have them read the message and not reply. Absolutely disgusting service and I am now going to make a chargeback with my bank to get a refund.

Best product, baked up with #1 service Purchased a filter on-line from a 'stockist', arrived without the frame to secure in the filter housing. Supplier didn't have another in stock, so contacted K&N UK by email explaining the issue and if I could buy the frame alone. Response within minutes with offer to provide required frame without charge, even though it was not their problem. Arrived within 48 hrs of being informed; great service. Product....have always fitted to EFI vehicles, especially if planning a re-map...6 bikes, 2 vans and 3 cars !