Terrible Support Amazing products, trusted brand, however their shipping logistics and product support are hands down terrible. Never order directly on their site, use a 3rd party like Amazon if you want to actually receive your products. Their support contact info on their site is not accurate and when you do contact support it seems they lack training and are a group of teenagers doing their “best” aka not helpful at all.

Costumer for life. I would like to say that they stand behind there product. I called them about a possible warranty on an air filter for my motorcycle. I purchased the bike used in 09 and the first thing I did was install a K&N air filter. It’s now 2024 and the filter media has started to deteriorate. I have always cleaned it every spring for the summer riding season. I called them and explained what was going on with the filter. They sent me a new one no questions asked. They didn’t even have me pay shipping. I was not expecting that. I will definitely be only running there filters for the rest of my life. You have definitely made a costumer for life.

Best product, baked up with #1 service Purchased a filter on-line from a 'stockist', arrived without the frame to secure in the filter housing. Supplier didn't have another in stock, so contacted K&N UK by email explaining the issue and if I could buy the frame alone. Response within minutes with offer to provide required frame without charge, even though it was not their problem. Arrived within 48 hrs of being informed; great service. Product....have always fitted to EFI vehicles, especially if planning a re-map...6 bikes, 2 vans and 3 cars !

The worst customer service ever The worst customer service ever. All they care is to get your money and when you need their support they won’t give the extra effort to have a happy customer. Will not do business with K&N ever.

Purchased a K & N oil filter Purchased a K & N oil filter, when ready to fit it got conflicting reports about if it would fit or not. Emailed K & N 10 times and no response. Avoid this company at all costs, most appalling company I have ever had the misfortune of dealing with. What's the use of having a so called "customer service" email if there is never any reply. Just amazed