Really poor response really bad customer service Really poor response.. orderd some product’s didn’t get anything for a good 10 days then emailed them on the 3rd email they said ur order was lost ?!!! We were going to send u a new shipment til now noting really poor work for a big company it I regret buying online from them really bad

Faulty product and ZERO customer service Spent £420 on an induction kit for it to be faulty with a huge air leak in the piping. Contacted them via email 4 times to have zero response. Contacted on Twitter only to have my tweet deleted and also contacted on Facebook only to have them read the message and not reply. Absolutely disgusting service and I am now going to make a chargeback with my bank to get a refund.

Thieves They took our companies money to create a custom filter for our company, knowing that they wouldn't complete the project as they were going to stop doing this type of work, and they refused to refund even though they never provided the product. This company, and their associates, are a bunch of thieves.

Costumer for life. I would like to say that they stand behind there product. I called them about a possible warranty on an air filter for my motorcycle. I purchased the bike used in 09 and the first thing I did was install a K&N air filter. It’s now 2024 and the filter media has started to deteriorate. I have always cleaned it every spring for the summer riding season. I called them and explained what was going on with the filter. They sent me a new one no questions asked. They didn’t even have me pay shipping. I was not expecting that. I will definitely be only running there filters for the rest of my life. You have definitely made a costumer for life.

Avoid K&N! Customer Service Sucks We ordered a K&N air filter for customers' Chevy Silverado, website showed it was in-stock at $69.00. We rec'd an email within an hour of order saying it was out of stock and no estimate of when back in stock. So we ATTEMPTED to cancel order, customer said he'ld get one on Amazon. K&N said order couldn't be cancelled and we'ld have to return product...??? Add insult to injury, Amazon ordered K&N filter was $48.00 and YES we did rec'd original filter weeks later. We returned it with a K&N return authorization and we are still waiting for a refund from these clowns 30+ days later. Advice: Shop around and DO NOT BUY DIRECT FROM K&N - their customer service is WORTHLESS!