Good luck getting a claim approved. They don't answer their phones or email. I've been paying my premiums as scheduled for nearly 2 years & I now have an issue (the AC in my MINI) that needs to be repaired. I have called the company 15 times, & only spoken to one less than helpful person. All calls involved extensive hold times, & in 14 of the 15 calls, I was disconnected after being on hold for 15-20 mins. I finally got a claim number. That was last week. I have sent several emails as well. My mechanic also cannot get thru to a person to get the claim authorized. No one, & especially not a business, has time to sit around, wait on hold & be hung up on, multiple times several days in a row. It's August, in AZ, and I need to have my AC repaired, period. It's supposed to be covered. This company is absolutely useless & continues to blame their poor response times (or lack of any response) on COVID-19. There is no excuse, except that they're scamming people, apparently.

This company is a complete scam This company is a complete scam. I paid $1850.00 for their platinum coverage plan. Nine months later I had a repair issue and they wanted me to agree to have used control arms that had 80,000 miles on them installed. Instead I took their meager money and purchased new arms. They also only covered 30% of the labor cost. Now I have another claim and they are completely refusing to cover it. I just Googled the company and found that they have been banned from doing business in the state of California. DO NOT USE THIS COMPANY !!!!

I wish I had seen these reviews before… I wish I had seen these reviews before I purchased a policy which I did in February of 2020. In June 0f 2021 I place my first and only claim. Anti-freeze was leaking into the water pump which is located in the engine. The job was estimated by my mechanic and refused because they claim my car was overheating which is was not. They were rude and unrelenting. I reported them to my states department of insurance as well as the BBB.

STAY AWAY DON'T TRUST THEM Like everyone else almost impossible to file a claim or get them on the phone. When I call they are rude and make it seem its my fault. The option for repair shops to report an issue is hangs up on the shops or sends them to voicemail and ever calls them back. Worst service and to me a fradulent company that will rip you off.

Buyers don't be full by high rating, I was. It will be a miracle if the pay a claim. If they do there will be a lot of haggling and uncalled negotiations. I take my car to dealer for maintenance and they have refused all legitimate claims without providing any reasoning. My mistake we got suckeredin buying two warranties from them. Unless I get their written report for their denial reasons I am going to take all the legal actions available to me for as long as it takes. I have 4 years left on a warranty, hope I never have to use it again because I know they won't pay and fight each time.