Ordered TWO of these bikes in May 2020 I ordered TWO of these bikes in May 2020! I got shipping notifications for them weeks ago but when I try to track the bikes, they say there is no tracking information available. On the 16th of August customer support said they would update me but I've heard nothing from them since. The lack of information is terrible. WHERE ARE OUR BIKES?

Great bike! It took a year to get it, some delays due to FLX not expecting such high volume sales AND other problems they didn’t anticipate, not the least of which the pandemic (delays in parts, factories closed, etc.) Ultimately very easy to assemble, solid quality and build!

They get a 1 star… They get a 1 star because I backed them on indigo after falling in love with their "Sterling" model. Now it's more than 4 months late and on top of that they changed color schemes last minute without telling everyone. Oh and they also went back on their word on the Display because at first they said if a certain number of bikes where sold, all bikes bike display would be upgraded and now they're saying that most won't be getting the free upgrade but can buy it on their website. Scammers for sure

Service above and beyond expectation! I have 2000 miles on my FLX Trail and recently broke my rear axel. I called service to order the part and was told they wouldn't have them for a few weeks. I was disappointed until he told me he would pull one off a new bike and ship it to me in a day or so. Fantastic service, way above and beyond expectation. I know where I will be buying my next bike, you should consider them too.

Where is our bike? Or our money? Ordered and paid 2 babymaker in 2020 and only got one delivered by April 2022. No reply to mails, no information what happened to our second bike. We totally understand that things got a bit complicated during the pandemic but flx is far from being a reliable or trustworthy company.