Ordered the Babymaker in February-still not here Ordered the Babymaker in February. It is now August 14th and still don’t have a ship date. Customer service, when anyone finally replies (NEVER do they answer the phone) was snarky. I have asked for a refund. My husband has a black Babymaker and the motor is already not working. They sent him a YouTube video that didn’t solve anything. Really frustrating experience. I have asked for a full refund for mine since I have missed the whole summer and no reply. I have recommended to our friend’ inquiries that they look at Rad Rover instead.

Great bike! It took a year to get it, some delays due to FLX not expecting such high volume sales AND other problems they didn’t anticipate, not the least of which the pandemic (delays in parts, factories closed, etc.) Ultimately very easy to assemble, solid quality and build!

Ordered TWO of these bikes in May 2020 I ordered TWO of these bikes in May 2020! I got shipping notifications for them weeks ago but when I try to track the bikes, they say there is no tracking information available. On the 16th of August customer support said they would update me but I've heard nothing from them since. The lack of information is terrible. WHERE ARE OUR BIKES?

FLX BM Pro - worth the wait Received my FLX BM Pro late December 2020 (I'm in New Zealand) and it's great! 3 months late but that is more than reasonable given we are in the middle of the worst pandemic in modern history... I think the team at FLX are genuine, and were victims of their own success in terms of production logistics - but as a long-time backer of Kickstarter and Indiegogo, 3 months is nothing! (yes I'm looking at you Park & Diamond helmet, and you too Rockwell Model T Razor...) Great fun and super versatile as a modern single-speed commuter. And the matt black is a gorgeous colour. (P.S. - If I could rate the name separately I would give it a single star - so sleazy! I'm glad you can't actually see it unless the bike is upside-down!)

They get a 1 star… They get a 1 star because I backed them on indigo after falling in love with their "Sterling" model. Now it's more than 4 months late and on top of that they changed color schemes last minute without telling everyone. Oh and they also went back on their word on the Display because at first they said if a certain number of bikes where sold, all bikes bike display would be upgraded and now they're saying that most won't be getting the free upgrade but can buy it on their website. Scammers for sure