Great American e bike This company is great. The product (Babymaker 2) is competitively priced with way above average components. It is lighter and rides better than other pedal assist bikes in its class. User friendly and low maintenance. The company's sales team has been non existent with all questions and accessory orders handled by the service and tech department. They rock! All questions answered and very helpful! Assembled in the USA!

Ordered TWO of these bikes in May 2020 I ordered TWO of these bikes in May 2020! I got shipping notifications for them weeks ago but when I try to track the bikes, they say there is no tracking information available. On the 16th of August customer support said they would update me but I've heard nothing from them since. The lack of information is terrible. WHERE ARE OUR BIKES?

They get a 1 star… They get a 1 star because I backed them on indigo after falling in love with their "Sterling" model. Now it's more than 4 months late and on top of that they changed color schemes last minute without telling everyone. Oh and they also went back on their word on the Display because at first they said if a certain number of bikes where sold, all bikes bike display would be upgraded and now they're saying that most won't be getting the free upgrade but can buy it on their website. Scammers for sure

Very poor product quality, lack of support on faults Delivery after more than 1 year. Faulty parts: Bike computer defaults to "ERROR" Missing parts: Charger cable doesn't fit bike. Misaligned parts: Handle bar mount and other parts aren't aligned properly, looks really ugly. Non-fitting parts: Accessories like the bell have a diameter that doesn't fit the handle bar. Bad fit and finish: poor paint job. Understanding this is a kickstarter campaign, this is probably my own fault. Never ever again though.

Ordered the Babymaker in February-still not here Ordered the Babymaker in February. It is now August 14th and still don’t have a ship date. Customer service, when anyone finally replies (NEVER do they answer the phone) was snarky. I have asked for a refund. My husband has a black Babymaker and the motor is already not working. They sent him a YouTube video that didn’t solve anything. Really frustrating experience. I have asked for a full refund for mine since I have missed the whole summer and no reply. I have recommended to our friend’ inquiries that they look at Rad Rover instead.