Kelly Volkswagen

72 Andover St., 01923, Danvers, United States
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4.56
Based on 16 Reviews

5

81.25%

4

6.25%

3

6.25%

2

0.00%

1

6.25%
About Kelly Volkswagen

The Kelly Automotive Group was established in October of 1965 and has grown considerably since our humble beginnings through three generations of hard working and dedicated automobile enthusiasts. We believe in Roland D. Kelly's age old adage of "Honest Sales and Excellent Service" and know that by treating our employees well and with respect, they will in turn provide our customers with a positive experience every time they visit one of our dealerships. In 2010, Brian Kelly purchased a long standing local Volkswagen dealership on the North Shore of MA and quickly turned it into one of the largest volume Volkswagen dealerships in the greater Boston area. Kelly Volkswagen is also the home of our state-of-the-art Kelly Collision Center, and is one of 7 dealerships and 9 brands in the Kelly Automotive Group.

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Az Moreno
GB

Very good Very good. I advise

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Saeed Barati zadeh
IR

This is so good for people's like me... -

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vini lesi
GR

Great experience with them -

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Bill Oliver
GB

I purchased a 2020 Toyota Camry last… I purchased a 2020 Toyota Camry last week and the sales process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the vehicle the sales person acknowledged the brakes needed to be replaced and the service department was replacing them and would be done soon. An hour later, the sales person said he felt awful but the brakes hadn't been delivered yet but we could schedule a time for me to come back. At this point the inspection sticker needed to be done. Thirty minutes later I was informed that the inspection system was down state wide. No problem, I said I would schedule an appointment and get the brakes and sticker done. On Monday, I set up an appointment for today. When I arrived today the service manager questioned why I was bringing a Toyota to the Volkswagen dealership. I gave him the back story. He spoke with the sales person and I was told the car would be worked on. I waited for 2 hours before asking the status of my vehicle. The service manager said my vehicle was still being worked on and he notified my sales person. The sales manager informed me that the work on the vehicle had not started yet. At this point I let the sales team know I was done being jerked around and asked for the inspection sticker fee and I would deal with it on my own. I found the sales team to be responsive but the service team didn't want anything to do with dealing with a vehicle that wasn't a Volkswagen. I would be very aware when purchasing any vehicle that isn't a Volkswagen since the service department doesn't care about that type of customer.

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Jeng Santana
GB

had my best experience had my best experience, very nice for rental.

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