WORST CAR SHOPPING EXPERIENCE EVER WORST CAR SHOPPING EXPERIENCE EVER. Prejudiced behavior by leadership/dealership I went to Wells Auto group to look at a BMW i8. My plan was to purchase one within the next 6 weeks. My first contact was made through true car, and I immediately received a text and email from Madison. When I arrived 15 min later she welcomed me and left a small impromptu meeting that she was attending. She said leadership had the keys and she had to wait for the meeting to conclude to get them. A had already checked the door struts and they were worn and didn’t fully open unassisted. When she got back she said she could give me the key to check the car inside but I would not be allowed to test drive the car without applying for a loan through them!! What BS!! I asked why? She said “we need to make sure you’re serious about buying the car”! That made me furious. No ma’am! Unacceptable and racist behavior!! I told her I already had my own financing. And walked out! I’ll buy my vehicle elsewhere! And I have half a mind to report this to EEOC. I’m a long time BMW owner and airline Pilot and I’ve NEVER been so blatantly disrespected in my car buying experience… EVER

I was looking for a specific year make… I was looking for a specific year make model & color all over the country. I was very happy when that particular car showed up less than 150 miles from me. Mercedes’ SLK 55 AMG. Mind you this was a cash deal and not cheap. Well, the salesman “Mustafa” and I came to a final walk out the door price. The car was missing the spare tire and manuals. It was in writing and agreed that they would get me a spare tire. Mustafa assured me that manuals would be replaced(not in writing only verbally). Well two months later after many promises their actions show their true intentions. Now they will not answer my calls nor return them. I’ve tried to speak with the sales manager with the same results. I can only assume this is over as far as they are concerned. I really really hate being lied to!!!

Great customer service and very… Great customer service and very reasonable price