Loved the guides and so much fun The first part of the tour was great. We were picked up on time at our hotel. The check in was very easy. WESLEY was great and very funny and informative. CHAD our guide was the best and deserves a raise. He deserves 5 plus stars. He made our time in the desert so fun. The trouble started after we got back. We had to wait almost 90 minutes for the shuttle to take us back to our hotel. The driver was very rude and had a foul mouth. Then the bus broke down on the side of the highway and the drivers language got even worse. We had to wait for another vehicle to pick us up. They sent a van that we had to squeeze in like sardines because there was not enough room. I know they can't control a mechanical breakdown, but they can control making sure they have the bus available to take guests back to their hotels in a timely manner

Good experience Good experience and price, always ring them for an extra discounted offer

WORST Place - Scammers We were here with 2 others. This is the current review I have written down of everything which happened. It took over 5-6 hours and we still could not ride. We decided at that point, we wanted a full refund. Here is the review of that day: Absolute worst experience. When we checked in, I was told by Kay we were down for a side by side, I made sure to correct this and show the proof of our dune buggy reservation. Ater a 1.5-2.5 hour wait, and me talking to the front desk, I ask if we would be going out soon and get told - "Well there was an issue with one of the vehicles" and "You know its a 2-3 hour drive time, right?" I'm like ummm, what, "Yes that's what we paid for, not the 2-3 hour wait time". I don't understand why a vehicle issue happened and we weren't spoken to whatsoever during this entire wait period. There was zero communication. Well we finally get into the van to go to the Valley of Fire tour we paid for, and our Buggy isn't loaded up! They loaded the wrong vehicle. They loaded a 6 seater side by side instead of a 2 seater dune Buggy. When we mentioned, yet again I might add as I had already spoken to the front desk about this issue, that we paid for the dune buggies not the side by side, the guy literally told me "I dont recommend the dune buggies" Im over here thinking, sir, what, I dont understand? Your company logo is literally a dune Buggy and it's your biggest seller - that you actually have real dune buggies not just atvs. So I respond "I would like the 2 seater dune Buggy we reserved in the first place, please." We wait about 20 more minutes or so in the car before heading out to the desert. When we finally get to the desert, we have to wait another 1.5-2 hours, and this is after stopping to get lunch along the way and making a few wronf turns! So we finally give up when the vehicles get there as it is now peak heat time and we were supposed to have gotten BACK at that time, not JUST STARTING. We had even tried to call these people several times before they got there to see their ETA. We never got a single pickup call until they were 9 miles out. This was hands down the absolute worst experience we had in our 4 day Vegas trip. And we had a total of 3 excursions. This was the 3rd. Furthermore, this was so far off, the driver we had was called in on his day off to drive us. That's how unprepared these people were. When we got back, we spoke to an extremely rude man, Eric, who straight up said we didn't have to send the vehicles out there if you were just going to cancel to begin with. He then goes on to say, you could've told us you didn't want the side by side, which I did at the very beginning. I did not appreciate being treated like that after several hours of wait time already and severe issues along the way. He told us he will not authorize anything on a Sunday but to email this email and be very detailed. He is refusing to give proof he recieved all items so I don't have to deal with any issues in the refund process. He also specifically tried making us leave several times and put all the blame on us when we genuinely did nothing wrong. Absolutely no services were received. We paid for this with a Groupon and thank goodness we did! Because even after a very carefully and politely drafted email with screenshot proof of everything, we never received any response back from their QA department AFTER 2 WEEKS. We sent 3 emails during a 2 week time period and they never even attempted to contact us. We even tried calling! They ignored us because they wanted to thieve our money. Luckily we let Groupon know exactly what happened and they came through for us. they themselves had issues getting into contact with these people! 10/10 do NOT recommend this place. They are rude, run down, and just want your money. Zero communication skills, zero skills for employee professionalism. Only Mike there had any semblance of professionalism and he wasnt even a supervisor. The least professional individual and employee there was Eric and he is a supervisor. Overall extremely disappointing.

My family rented buggies for Pismo… My family rented buggies for Pismo beach. We showed up at the correct time only to be told that the Park Warden had closed the park and we could not go on our ride. We had to leave the area the next day as we were on a tight vacation schedule. That was 8 months ago and Sun Buggy REFUSES to give a refund for a service that they DID NOT PROVIDE. This is not even legal. Do NOT give your money to this company... you will be disappointed.

SHADY UNSAFE UNRELIABLE SHADY, UNSAFE AND UNRELIABLE HORRIBLE and SHADY ! Do not go unless you want your day ruined and to be out $200 cad. Me and my 3 girlfriends thought this would be a fun outing to breakup our Vegas trip. Not only was Sunbuggy over 1 hour late picking us up, they didn’t let us know they were going to be late or coming at all. Each time we reached out to find out what was going on we were never given a straight answer. We sat in front our hotel praying they would eventually show up. The ATV ride started 2 1/2 hours after our original start time and what was meant to be a 1 hour ride with pictures only lasted 15 minutes. Unfortunately someone in the group we were paired with, flipped their ATV and hit their head. This person was unable to stand after this incident and our guide was struggling to keep this person conscious. Our guide assured us they would be taking this person to a hospital, which they did not and the person ended up busing back to their hotel. After witnessing this horrific accident and seeing how Sunbuggy dealt with it, my friends and I were afraid to continue Atving so we Uber back to our hotel (they were suppose to transport us back). Our guide offered us a voucher to ATV some other time but, no one from Sunbuggy has reached out to us to provide us with this “voucher”. We have called and emailed multiple times requesting a refund but have got no response. This tour not only left me and my friends traumatized, it also ruined what was otherwise a fun trip. Save yourself the mental, psychical and financial pain and go with another company :(