Subpar Experience, But Effort to Rectify After We did not have a good experience with Coach America. Our bus was entirely too hot. We needed to ask the bus driver multiple times to please turn the air down, and eventually to just turn the AC on. The televisions didn’t work, so our bus full of children couldn’t watch the movies we planned to watch. The toilet in the bathroom was super shallow, which really freaked out our toddler. The bus was late to pick us up at the end of the day, so we got home later than we had planned for. Dylan from Coach America did reach out to me about this review almost immediately. He shared that this was likely a subcontracted bus and driver and not one from their actual fleet. He seems extremely passionate about this company and the quality they are known to provide, which is not indicative of this review. He also offered to make a donation to our organization, which certainly goes above and beyond thoughtful and was certainly not my intention with my review. If we were to need their services in the future, I would feel comfortable giving them another try provided they can ensure that we will be provided with their bus and staff.

Great to work with My organization has worked with Chris M. at Coach USA multiple times for trips from NJ to DC. They have been incredible to work with. Always on time, flexible and with the cleanest busses. We look forward to working with them again.

Coach America is a great charter bus company! Coach America is great!! I used their company to charter a bus for a student choir tour and had such a positive experience. Chris, Senior Sales Representative, was so great to work with to book, plan and confirm the details of our tour ahead of the charter. On-site, the bus driver, Mr. Terry, was also so great to work with and our group had wonderful things to say. If you are looking to charter a bus for a school group visiting another city, definitely book with Coach America! We are looking forward to working with them a couple more times this year too!

We had a great experience with Coach… We had a great experience with Coach America. Our bus was comfortable. Had no issues with AC which we usually do with other buses when traveling to Arizona. Steve was very kind, helpful and professional. One of our teens left their camera on the bus after our trip and Steve went out of his way to help us retrieve it. The family was most appreciative of this gesture. Our driver, Richard, was very accommodating and willing to make an extra stop on our way back for teens to get lunch.

Perfect Experience What an amazing experience booking with Coach America right from the start. Everyone from my sales agent Derek was so attentive and John Meyers who answered all my calls and emails right away, amazing team! I was anxious because it was for a very important event and they made it all so seamless, never booking anywhere else!