Useless Useless, I will no longer buy from toolstation.fr as they use Heppner to deliver who are incompetent. Tracking won’t work, packages don’t arrive/say they have arrived when they haven’t. Avoid

Worst experience ever in my live for a… Worst experience ever in my live for a delivery!! The driver refused to drive up to our house because he claimed his tiny truck was too big for the driveway - we have frequently much bigger vans and trucks coming without any problems, told him this, but he refused. He was only willing to dump the bed, 128kg, on the sidewalk, not even on our property. When I asked him to at least offload it behind the fence, he said no and returned and wanted to leave without delivering the bed at all, which was, by then, already at the driveway to our house. Half way back to his truck I tried to stop him and tell him to just leave the bed where it is right now, on the street. When he refused again, I sat down on the bed and said stop, “I want my bed now!” He started pulling hard on the transport van underneath and caused several bruises on my legs. He pretended to punch me physically and stopped right in front of me in order to frighten me. Then he tried to get me off the bed packages again, more bruises! I started to grab a package and carry back towards my gate. He followed me and pulled it out of my hands, another bruise on my neck was the result. He was not willing to discuss or do anything. ABSOLUTELY INSANE!! Where is the client service??? Why would you take a package away from a client who is that desperate that he agrees to even pick up his packages from a busy road. My wife (8 month pregnant came and tried to get him off of me, I was afraid he would do something to her as well! This guy need to be FIRED!!! WORST EVER!!! When calling the Company, I was told that it is my problem with the bruises bc. I was sitting on the boxes… and they refused to give me another appointment for the delivery. HANDS OFF THAT COMPANY!!!!!!!!

These people are completely useless These people are completely useless. They fail to deliver my parcel and mark on the tracking that they have asked me for a delivery date. No such request has been made. The also say my address is incomplete. It is perfectly complete and everyone else manages to deliver here. They are impossible to contact and only have their own online contact form. I have messaged them twice in this way to arrange delivery , and no has responded