The driver knew how to get things done… The driver knew how to get things done and get my truck to the repair shop

A savior on the worst day of my life Just minutes away from where I had made the impossible decision to euthanize my heart horse, my truck broke down on the highway. I was two hours from home in the middle of the night with a shattered heart. The rep at US Rider worked tirelessly to find someone who would haul the whole rig home for me. A few days later, I received a sympathy card from them. I will 1000% recommend them to anyone. I am so thankful for all they did.

Great for dispatch, not so much for problem resolution. All USRider team members with whom I spoke were professional and as helpful as policy allowed. However, when I ran into issues with a USRider-contracted service provider, I was left to deal with the problem on my own.

Always friendly people answer phone Always friendly people answer the phone. I usually have figured out quickest way to get a tow or other aid, and that helps simplify their task to cover the cost up front, which is much appreciated rather than having to request a reimbursement.

Great Job I don’t remember his name, but the service representative who helped us was simply outstanding!