Masterclass in Comms & Customer Experience Being a young and small company building its production and logistics capabilities, its taken a few months for them to ship product - the Karoo 2 -at scale. At first, I was a little worried. But I shouldn't have been. This company has delivered a masterclass in how you maintain quality and trustworthy communications to keep you informed of where you stand in line for your product delivery. They set realistic expectations and even beat them. The product packaging and unboxing experience beats that of much more mature companies. And then the product itself works right out of the box. If you are coming from a Garmin, then the fact this just works as well as offering a 'next-gen' product experience, it feels like 2007 all over again when I moved from a Microsoft phone to an Apple iPhone. No more slow, clunky interface. And Garmin is notoriously unreliable and their software quality poor. I'm coming from a 1030 Plus, and its no competition. The Karoo 2 is a disruptive product that will hopefully push the overall market to step up its game. And with a customer experience to match, these guys deserve to succeed.

Poor The fact that the 5 star reviews all seem to be customer service related doesn't bode well. Trip computers don't need customer service. I have a Karoo 2. It's badly thought through and is forever scuppering my attempt to record rides. It's real "emperor's new clothes" territory. Avoid.

great device and outstanding customer… great device and outstanding customer service bought the karoo2 about a year back and it's a great device. I use it for gravel rides and it's got a lot of useful functions, I love it. It got shipped very fast to Denmark from their hub in the Netherlands, and I also got great customer service. My gps mount broke, and they sent it back to me complimentary right away. After 2 days I was able to get out riding again. Highly recommended

Purchase & Ride1- New kid on the bloc is thumbs up With D2C products where you are not able to view in a store reviews from average joes like me that fund their own adventures, training and experiments can be really valuable. Having been a Garmin consumer through and through their monopoly in the market reigned giving no viable alternative until Wahoo arrived, but I felt it was a very "me to" product that just fell short so by default was the poor unit that sat in the drawer, but neither ever cut the mustard when you rally needed routing on those off familiar track adventures. Step in to the spot light the Karoo2... If you are like you will have read reviews, looked at product endorsements, seen every YouTube review and this maybe your final check before digging those hands into the deeps pockets for the 300+ notes (ouch). SO customer service to purchase and ride1 what are my thoughts; The screen is light years ahead, same matt gorilla glass of the wahoo with colour of Garmin and the touch screen is something of the 21st century, navigation with the beep, prompt and post box pop up if needed are crystal clear and the data fields are infamous and although you can see them I'd say less is more, but with multiple lay ups. Some funky turns and roundabouts but steady and sure that cursed turn left filled by make a u-turn was a distant memory. So far I have reached out to the CS team on a couple of items and as soon as I had sent received and automated response followed by human interaction generally on the same day with simple help. So far I'd say the new kid on the bloc is certainly the protagonist and there are 2 companies out there that will or should be very worried and for just reason. I will write a follow up before the 45days risk free, but at this point there is no way it's going back and I have a great condition 830 potentially looking for a new home.

Karoo really look after their cutomers I have had this excellent cycling computer for about a year, and always love updatng it to see what new features are available. Over the weekend i updated the software and device locked and stopped responding. Hari at support was helpful and suggested few things to try and resolve the issue. In the end he authorised a replacment unit which arrived in just 2 days. Happy cycling again!