Karoo 2 Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process. Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough. Would I say they offer good customer service?? Yes

Karoo 2 Explore with ease with the Karoo 2, and upload workouts from TrainingPeaks. No more stopping and more time riding.

Never arrived, logistics nightmare I was not able to test the device as never arrived. Their logistic is a disaster. They sent a message that the device was sent and then they tell they cannot deliver, with any explanation. So I sit and wait for a parcel that never arrives. Sort out your logistics use a company like Amazon that knows how to ship goods.

great device and outstanding customer… great device and outstanding customer service bought the karoo2 about a year back and it's a great device. I use it for gravel rides and it's got a lot of useful functions, I love it. It got shipped very fast to Denmark from their hub in the Netherlands, and I also got great customer service. My gps mount broke, and they sent it back to me complimentary right away. After 2 days I was able to get out riding again. Highly recommended

Excellent Customer Service Just have to say that the customer service provided by Sumit at Hammerhead UK has been superb. I purchased a Karoo 2 from an online seller and the device had an issue with auto-scrolling on menus which looked like it was due to a faulty button. After issues processing the return with the online seller I reached out to Hammerhead UK. They very kindly agreed to provide a replacement and this was completed in a matter of days. Can't comment on the new device as I've not used it yet but I wanted to recognise the excellent customer service that I received.