Karoo 2 Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process. Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough. Would I say they offer good customer service?? Yes

Poor The fact that the 5 star reviews all seem to be customer service related doesn't bode well. Trip computers don't need customer service. I have a Karoo 2. It's badly thought through and is forever scuppering my attempt to record rides. It's real "emperor's new clothes" territory. Avoid.

Amazing computer, amazing company I've always disliked Garmin EDGE computers, but until the last few years there weren't many genuine alternatives. I've had several Garmin computers - 500, 510, 705, 1000 - all of them were buggy, had a poor user interface, slow to operate, and had issues with Garmin Connect. I tried a couple of times to ditch Garmin. I had a Polar v650 which was nice, but bricked when passing the military base in Mallorca. I also had a Bryton, but it had an even worse UI than Garmin, and didn't like rain. Most recently, I've had a Wahoo ELEMNT, which is a fantastic alternative to Garmin's EDGE computers. Last year though, despite being an advocate of iOS and Apple products, I plumped for Hammerhead's Android based Karoo 2 head unit. Hammerhead pay nearly as much attention to their packaging design as Apple - the boxes are well designed, and unboxing is part of the experience of ownership. Unlike Garmin, there's cheap looking printed glossy external boxes with fluted brown internal sections - everything is matt board with spot UV logos. It all feels very premium. Which is should do given the cost of the device. The Karoo 2 itself feels more like a premium mobile phone than a GPS bike computer. The plastics are high quality, everything is nice and tactile - a bit like a Wahoo ELEMNT in that instance. The screen display is bright and crisp, and it's easy to read everything even with my ageing eyes. As a UI/UX designer, I'm always picky when it comes to human/computer interfaces. I am easily frustrated by some of the poor UI design that we all experience on a daily basis, so any new bike computer has its work cut out to impress me. This is where the Karoo 2 excels over the competition. They've paid attention to the UX/UI design, the interactions are smooth and well thought out, and it is a breeze to use. As I say, it's built on Android, so unfortunately there are some obvious Android system screens in there but it's a small price to pay. Rather than building their own OS, Hammerhead have used a proven platform to build on so they can concentrate on their cycling specific features. The other thing about Hammerhead is they run their software side like a proper software company, and seem to adhere to Agile methodology. The release new updates often, and continually improve the features, functionality, usability, and interface of their product. I didn't ride outside over the winter (I have asthma and it makes it difficult for me) so I didn't use my Hammerhead from September until April. Turning it on in April there were updates to run, and there were multiple new features and updates added. I also experienced their customer service when my mount snapped. I contacted their support team, and within 2 working days I had a new mount free of charge under warranty. Ultimately, the Karoo 2 may not have certain features that Garmin users have, as Garmin is a more mature company. However, Hammerhead clearly have a backlog in place as they regularly update their firmware, and you can request new features and report bugs via their various support systems. One of the features I wanted was a climber function, and sure enough they have released one. If the Hammerhead has the features you need to use, then I'd seriously recommend ditching whatever you have now and going for a Karoo 2. Great computers, great software, great customer service.

Masterclass in Comms & Customer Experience Being a young and small company building its production and logistics capabilities, its taken a few months for them to ship product - the Karoo 2 -at scale. At first, I was a little worried. But I shouldn't have been. This company has delivered a masterclass in how you maintain quality and trustworthy communications to keep you informed of where you stand in line for your product delivery. They set realistic expectations and even beat them. The product packaging and unboxing experience beats that of much more mature companies. And then the product itself works right out of the box. If you are coming from a Garmin, then the fact this just works as well as offering a 'next-gen' product experience, it feels like 2007 all over again when I moved from a Microsoft phone to an Apple iPhone. No more slow, clunky interface. And Garmin is notoriously unreliable and their software quality poor. I'm coming from a 1030 Plus, and its no competition. The Karoo 2 is a disruptive product that will hopefully push the overall market to step up its game. And with a customer experience to match, these guys deserve to succeed.

Exceptional customer service response to Karoo 2 issue As with others - just wanted to recognise that Hari and the Hammerhead team were absolutely brilliant in responding to an issue I had with my Karoo2. They went way above and beyond the call of duty in helping out and sorting out an issue I was experiencing. Beyond that, they were extremely generous in resolving a separate matter. This isn't the first time that Hammerhead have responded in this way, and it is a key reason why I choose to stay with the Hammerhead ecosystem. Thank you all so much!