Karoo 2 Bought a Karoo 2, it factory reset itself three times within the two weeks of owning it, so spent a lot of time logging back in and having to waiting for it redownload all the maps... On the third time I raised a RMA, which was a pretty quick and slick process. Would I recommend a Karoo 2? No, at this time don't think the software is mature and stable enough. Would I say they offer good customer service?? Yes

Masterclass in Comms & Customer Experience Being a young and small company building its production and logistics capabilities, its taken a few months for them to ship product - the Karoo 2 -at scale. At first, I was a little worried. But I shouldn't have been. This company has delivered a masterclass in how you maintain quality and trustworthy communications to keep you informed of where you stand in line for your product delivery. They set realistic expectations and even beat them. The product packaging and unboxing experience beats that of much more mature companies. And then the product itself works right out of the box. If you are coming from a Garmin, then the fact this just works as well as offering a 'next-gen' product experience, it feels like 2007 all over again when I moved from a Microsoft phone to an Apple iPhone. No more slow, clunky interface. And Garmin is notoriously unreliable and their software quality poor. I'm coming from a 1030 Plus, and its no competition. The Karoo 2 is a disruptive product that will hopefully push the overall market to step up its game. And with a customer experience to match, these guys deserve to succeed.

Never arrived, logistics nightmare I was not able to test the device as never arrived. Their logistic is a disaster. They sent a message that the device was sent and then they tell they cannot deliver, with any explanation. So I sit and wait for a parcel that never arrives. Sort out your logistics use a company like Amazon that knows how to ship goods.

Fed up with workarounds The unit has multiple shortcomings but I guess these may be different for what you are using it for. I test the basics against an old but super reliable and functional Lezyne Mega C. It sends a live tracking email - Karoo can’t. You have to text a weblink. Lezyne permits a cadence (only) Bluetooth link but Karoo can’t - it takes speed and distance bundled with cadence and then conflicts with its own speed and distance measures - so speed and distance stop at random intervals and gives erroneous data. Lezyne displays a simple clear graphic of the SRAM shifter position. Karoo displays numbers… Lezyne is inexpensive and ‘just works’ Karoo 2 is expensive and needs constant tinkering or workarounds for you to try to justify the costs. Unfortunately I was well through my 45 days when I acquired my new modern ebike with lots of Bluetooth and Ant+ sensors. I have to unpair these to get any sense from Karoo 2. Am just wearied with it…

I am a very happy Karoo 2 user I am a very happy Karoo 2 user, for one year. I had some questions, got quick and qualified answers, so I bought Karoo 2. For me, the Karoo 2 was, by far, my best buy the last couple last years. I have used several other cycling computers, but no one matches the Karoo