Karoo really look after their cutomers I have had this excellent cycling computer for about a year, and always love updatng it to see what new features are available. Over the weekend i updated the software and device locked and stopped responding. Hari at support was helpful and suggested few things to try and resolve the issue. In the end he authorised a replacment unit which arrived in just 2 days. Happy cycling again!

Excellent Customer Service Just have to say that the customer service provided by Sumit at Hammerhead UK has been superb. I purchased a Karoo 2 from an online seller and the device had an issue with auto-scrolling on menus which looked like it was due to a faulty button. After issues processing the return with the online seller I reached out to Hammerhead UK. They very kindly agreed to provide a replacement and this was completed in a matter of days. Can't comment on the new device as I've not used it yet but I wanted to recognise the excellent customer service that I received.

Purchase & Ride1- New kid on the bloc is thumbs up With D2C products where you are not able to view in a store reviews from average joes like me that fund their own adventures, training and experiments can be really valuable. Having been a Garmin consumer through and through their monopoly in the market reigned giving no viable alternative until Wahoo arrived, but I felt it was a very "me to" product that just fell short so by default was the poor unit that sat in the drawer, but neither ever cut the mustard when you rally needed routing on those off familiar track adventures. Step in to the spot light the Karoo2... If you are like you will have read reviews, looked at product endorsements, seen every YouTube review and this maybe your final check before digging those hands into the deeps pockets for the 300+ notes (ouch). SO customer service to purchase and ride1 what are my thoughts; The screen is light years ahead, same matt gorilla glass of the wahoo with colour of Garmin and the touch screen is something of the 21st century, navigation with the beep, prompt and post box pop up if needed are crystal clear and the data fields are infamous and although you can see them I'd say less is more, but with multiple lay ups. Some funky turns and roundabouts but steady and sure that cursed turn left filled by make a u-turn was a distant memory. So far I have reached out to the CS team on a couple of items and as soon as I had sent received and automated response followed by human interaction generally on the same day with simple help. So far I'd say the new kid on the bloc is certainly the protagonist and there are 2 companies out there that will or should be very worried and for just reason. I will write a follow up before the 45days risk free, but at this point there is no way it's going back and I have a great condition 830 potentially looking for a new home.

Karoo 2 Explore with ease with the Karoo 2, and upload workouts from TrainingPeaks. No more stopping and more time riding.

Never arrived, logistics nightmare I was not able to test the device as never arrived. Their logistic is a disaster. They sent a message that the device was sent and then they tell they cannot deliver, with any explanation. So I sit and wait for a parcel that never arrives. Sort out your logistics use a company like Amazon that knows how to ship goods.