Sharper Edge Engines LLC

14028 Saddlehill Court, 32258, Jacksonville, United States
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3.40
Based on 5 Reviews

5

60.00%

4

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3

0.00%

2

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1

40.00%
About Sharper Edge Engines LLC

we carry a large inventory of Used engines, Remanufactured Engines, Rebuilt Engines, Used Transmissions and Rebuilt Transmissions. we also source help our customers other parts they need.

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Steve
US

Reseller of 3rd party engines This company is a reseller of 3rd party engines, not a remanufacturer. No shop, no inventory, Yalda's home is the business address. They just have the engine drop shipped to you. My remanufactured engine quit in under a year, 4400 miles. Now fight to get them to honor their warranty. "You don't need the paperwork, just call us if there is a problem." Then you find out about the draconian oil change requirements under policies on their website. Knew about that? How about a third party insurer? Get past that and got them to honor their warranty? Now constant monitoring to ensure they fix it, then get a defective engine back. Crickets regarding the defective engine, valves installed so they would not fully close. This after finding the missing bolts in the valve train and the crank timing gear installed using two nail shafts. Lawsuit to get troubleshooting and labor costs paid on the original warranty repair as well as parts requested by, but not returned by "their mechanic" (not an employee) that had to be replaced. Now another legal action to get reimbursed for costs associated with the repair of my returned warranty engine. If you deal with them, keep all the e-mails, texts, receipts and correspondence. You'll need it. Better to just not do business with them! There are so many inaccurate statements in their reply... I will highlight: my mechanic did not push a bolt in the wrong place, there was a broken tang from the head exterior in the head. They did not replace the engine, I marked the core before sending it back to them and I spent over 3 months keeping tabs on the "mechanic" who had the engine in Jacksonville. I have all the texts and pictures from him. I spent 3 months asking for the warranty troubleshooting and labor reimbursement before taking legal action and again texts and e-mails to prove it. Likewise I spent 3 months trying to ensure I got the parts requested by their mechanic back. They were not returned. Again, I have the texts and e-mails. They again assert they replaced the engine; the engine still has my name scribed in the block and the sticker from the original remanufacturer who went out of business is still on the engine. Yalda refunded me $500 to get out of her driveway where I was parked in Jacksonville to collect the promised full refund if the engine was not done ( I've got the texts and e-mails). Yalda was so sorry for all the inconvenience that she stated "this is not a refund, it is for all the trouble you've had..." The $455 was for the core deposit and broken water pump and missing gasket from the install kit. They did not want the core back due to all the problems with the remanufacturer. It took a Better Business complaint to get it paid. It may have been their final payment, but it cost me $1200 dollars for a dealer to figure out and fix valves that were not closing. That does not include additional monies to my installer for trying to figure out and fix my defective engine they returned. After 3 months, still no response. Guess you know what that means Jack! I will be more than happy to provide documentation, I have it all attached to the legal complaint. Once again to their reply, the $455 was a refund of the core deposit I paid at purchase, to pay for a new water pump delivered broken the first time it was delivered, and the gasket missing from the install kit. There is no mention of their broken promise of a full refund if the engine was not ready. It wasn't, no surprise. I drove to Jacksonville and parked in the driveway of Yalda's house, their business address on my invoice, and called her. She claimed they were out of state. Didn't get the promised full refund! She made it clear that the $500 was not a refund, but compensation for all the problems that had occurred. The remaining amount they claim to have refunded is the warranty provided 1 hour of troubleshooting, warranty 10 hours of labor, and reimbursement for all the parts of mine that were not returned. That is not a refund, it is a cost of doing business. They started early telling me they would return a remanufactured engine. I will happily provide a copy of their mechanics denial of my concerns regarding metal in the oil pan we found in preparation for return of the engine to them, and his admission that the engine was not remanufactured (as defined on Sharper Edge's website). The only thing done was the valves and they didn't do them right! It took their mechanic a month and a half to find the broken tang and that was after the engine had allegedly been to the machine shop the first time. It allegedly went to the machine shop a second time, but their mechanic could not produce a receipt to show me what had been done. Given their mechanics penchant for losing parts, is it possible he just replaced the valves? That would explain the missing bolts and the improper valve install.

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Tom
US

This is the third Engine I have trusted… This is the third Engine I have trusted to Sharper edge engines .Thanks Jack!

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THOMAS ALEXANDER
US

Warrant issues Warranty wasnt even close to what we duscussed on the phone. They were supposed to get me squared away and havent heard a word since. I got the emails sooo...

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James
US

Great experience What a great company. I just received my engine and it was clean and complete. I have bought engines in the past that never looked as good as this one. Hopefully I wont ever need another engine for my cars but if I do Sharper Edge will be the only one I go with.

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J.Moor
US

excellent job , excellent timing , honest all the way .... These people are one of the best on line businesses ... I got my motor less than a week and it runs smoothly ! Thank you all

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