Clunky program and assistance is impossible to get Clunky login processes. Assistance is impossible (also need a seperate login) Spam emails Terrible dashboard Unfriendly layout Unintuitive platform. Bad back end and front end

Close to calling them a scam We tried for months now to cancel the contract with cap hai, a business under the solar umbrella, and they not only would not acknowledge the cancellation, but plain out refuse to get in touch or stop the billing. When I finally called, they said that they would be happy to provide the signed contract where it states that this is a 12 month rolling contract, however this has been two weeks ago and I still have not received anything. I emailed solar & cap Hpi in the same email to file a complaint. Their complaints process says I should have received something after 24 hours, 5 days and then a resolution within 6 weeks if it's a tough case, I have had not one email after the generic "we received your query". We would like the complaint to be logged, and dealt with, and as a gesture of goodwill all payments to be returned.