After asking for a review of an auto shop, they buried my critical review. After going to an auto repair shop that ripped me off, RepairPal, whom I'd had nothing to do with, contacted me and requested a review of that shop almost a week later. After a few days, I filled out the negative, honest review and submitted it. The review was not shared despite the fact that several other reviews - all very short and positive - were posted more recently. I emailed RepairPal a couple of days ago about this "oversight" and haven't heard back from them. I've never used RepairPal and this has convinced me that I never will.

Auto Shops Beware!!! REPAIR SHOP OWNERS BEWARE! RepairPal SUCKS! Repairpal charges referrals fees for referrals they do not create! We had dozens of referrals that Repairpal was taking credit for that were not generated by their organization. They would charge us 10% referral fees for our own employees and employees family members vehicles. They charged us 10% for my childhood baseball coach that was texting and calling me (shop owner) directly about his vehicles issues. Historically, repairpal would allow us to dispute questionable referral fees that were charged. About a year ago this started to change, and they would charge us for repairs based on limited to no evidence that they were the catalyst for the referral. They customer service team was initially very helpful and thorough, trying to work with us to get to the bottom of the issue and credit us for repair visits that they did not generate. However, they now will charge us for any visit with an account associated with one of their preferred vendors (Agero, USAA, etc). Therefore, repairpal was charging for my close friends and even family to visit my shop. At any rate, they over charged us to the tune of thousands if not 10's of thousands of dollars over the last few years. We cancelled our account, and they continued to bill us after the closing date and for customers and repair visits that they did not create. I could go on and on, RP sucks, do not use them!