Super Box
GBSTAY AWAY FROM REPAIRPAL.COM STAY AWAY!! I bought this extended warranty for my vehicle at the dealer in San Antonio. Dealer assured me with the extended warranty tear that I bought I could take the vehicle to a certified preferred mechanic and they would repair with only a $100.00 deductible. Welp..check engine came on catalytic converter, O2 sensors went out. After months of trying to get the information to take it to a mechanic finally took it to Lambs auto repair in Round Rock tx. They kept it for a while. After 3 days arguing back and forth with repairpal, thry told me that no repairs will be approved because the catalytic converter was not covered (lie #1) I called repairpal explaining the situation, their response was only sensors were covered(lie#2) Called mechanic told them to replace O2 sensors they called repairpal and were told O2 sensors replacement WILL NOT be approved. So if you want to waste and throw money away send me a message and I'll send you my venmo or cash app, you will be doing the same paying for extended warranty from repairpal NOTHING!!
Jake Hammer
GBAuto Shops Beware!!! REPAIR SHOP OWNERS BEWARE! RepairPal SUCKS! Repairpal charges referrals fees for referrals they do not create! We had dozens of referrals that Repairpal was taking credit for that were not generated by their organization. They would charge us 10% referral fees for our own employees and employees family members vehicles. They charged us 10% for my childhood baseball coach that was texting and calling me (shop owner) directly about his vehicles issues. Historically, repairpal would allow us to dispute questionable referral fees that were charged. About a year ago this started to change, and they would charge us for repairs based on limited to no evidence that they were the catalyst for the referral. They customer service team was initially very helpful and thorough, trying to work with us to get to the bottom of the issue and credit us for repair visits that they did not generate. However, they now will charge us for any visit with an account associated with one of their preferred vendors (Agero, USAA, etc). Therefore, repairpal was charging for my close friends and even family to visit my shop. At any rate, they over charged us to the tune of thousands if not 10's of thousands of dollars over the last few years. We cancelled our account, and they continued to bill us after the closing date and for customers and repair visits that they did not create. I could go on and on, RP sucks, do not use them!