WORST EXPERINCE EVER We ordered 2 bikes in Oct 23, one off the bikes was sub standard and was returned. When the 2nd bike was replaced it was a different, colour, controller, decal and missing a carrier we had paid for. it is now March 24 we still have not had the order fulfilled and ADO are not answering my emails. These Bikes were meant as Christmas presents 2023, the ADO advertising states 48 hour delivery, we're still waiting and its March 2024. We have photos and a email trail to back all this up, ADO have made excuses, told blatant lies and have our money, buyer be very aware

My worst experience of buying online I purchase a Ado ebike in December 2023, but did not receive the bike till the second week of Jan 2024. I found that there was a problem and asked for a refund Ado eBike wasted my time and then said I since I had the ebike for over 14 days I was not entitled to one. I pointed out that I asked for a refund on day 10. Ado ebike finally agreed to a refund. I had to chase Ado Ebike for a return label and it took me an additional 3 months to get my refund after taking legal advise from a solicitor.

Christmas gift surprise Hi there, just wanted to take the opportunity and thank ADO for its very kind Christmas gift that has arrived from Madrid today. Very good PR as it shows you appreciate your ADO purchasers. I love the bikes,I really do, brilliant in every way so far, looking forward to using and posting videos in 2024. Yrs we have had a few teething problems but I will say, ADO team always helpful but more so the other users thru the app have been great. All the best, Happy Christmas and have a great 2024

Exceptional and I’m now a loyal customer I purchased my ADO Air 20 a few weeks ago and not only do I love the bike but the customer service has been exception with regards to a few niggles I have had and also in answering questions. I can’t recommend enough and they have a very loyal customer here.

My ado air 28 international is a great… My ado air 28 international is a great bike nice and comfy I have changed seat and pedals and grips but that was a personal thing original ones were ok , easy to build with Allen bolts rather than Phillips screws which can round off, I got it in grey which I think looks good ,people say about the hills well mine flies them has good as other e-bikes costing three times the price which I own.