I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

Urban Rider Have two bikes from this company ADO 20 folding bike and DECE 300 I have so far found them to be up to expectations for the price and build quality so no complaints there Found the company acted quickly to a couple of niggles I had with accessories with good grace Overall enjoyable experience as ADO are building their bike brand

Received A20 XE Received A20 XE Brakes not functioning I adjusted them properly still don't function Display showing E07 code Look on Facebook groups they are having endless problems with these bikes Steer clear at all cost get a fiido😎

4 ado 20 bikes bought only 2 works I bought 4 ado 20 bikes in June 2023. 5 months later : 2 bikes stopped working with a E06 error. Impossible to fix the damned error. I have contacted the support team and they ask picture of the controller cable (impossible to replace the controller without cutting connectivity cable. I will not recommend the bikes based on my 3600 euro purchase