4 ado 20 bikes bought only 2 works I bought 4 ado 20 bikes in June 2023. 5 months later : 2 bikes stopped working with a E06 error. Impossible to fix the damned error. I have contacted the support team and they ask picture of the controller cable (impossible to replace the controller without cutting connectivity cable. I will not recommend the bikes based on my 3600 euro purchase

Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

I recently bought the ADOa20xe I recently bought the ADOa20xe, good bike for travelling short distances in city centres. I Drove 200 km and did not encounter any issues appart from the battery who appears to be in need for recharging earlier then predescribed. Bike is quite heavy for lifting in and out public transport. On the other hand it is less fragile and drives more comfortable The ignition key to put on the battery below the frame is useless as well as the seven gears. One gear would be sufficient for experienced cycliste.

I ordered an ebike, faulty I ordered an ebike, however after a few days it stopped working. I made contact with Ado and was given some troubleshooting information however this didn't resolve the issue. I was told that a replacement bike would be shipped to me, however communication has gone quiet and I have had no response. Really disappointed with the customer service. Waiting for weeks and weeks for either a replacement or refund. It's frustrating that no one is responding to me.