Problème chargement After 8 months of use, I've got a problem with my battery (Ado20 Air folding bikeAdo20 Air folding bike). It's no longer charging at 100%, so my range is only 20-25km. How is it possible to have so little range? I first had a good contact with customer service, who sent me back a battery, but the problem persists and since then I've had no reaction from them!

Christmas gift surprise Hi there, just wanted to take the opportunity and thank ADO for its very kind Christmas gift that has arrived from Madrid today. Very good PR as it shows you appreciate your ADO purchasers. I love the bikes,I really do, brilliant in every way so far, looking forward to using and posting videos in 2024. Yrs we have had a few teething problems but I will say, ADO team always helpful but more so the other users thru the app have been great. All the best, Happy Christmas and have a great 2024

Great bike and smooth experience I recently purchased the Ado Air 20, and I must say, the experience has been fantastic. The ride is incredibly smooth, and the bike's weight is manageable, making it easy for me to handle. One of my favorite features is its folding capability, allowing me to effortlessly place it in my trunk for portability. Although there was a slight delay in response, the Ado support team was very helpful and passionate, ensuring that all my questions about the bike's software were perfectly resolved. Additionally, the community atmosphere around ADO is welcoming and informative. I spent quite some time observing discussions in the ADO group before finally deciding to buy the Air 20. This bike has truly exceeded my expectations. Should any issues arise with the bike in the future, I'll be sure to update my review to reflect those experiences.

ADO had affordable, high quality e-bikes and great service! I currently own 2 ADO e-bikes: The Air 20 and Air 28. I love the quality of the ADO e-bikes, the different choices in models, along with their affordability too. Both models that I own are great! I love the color have choices offered and I think that ADO offers fantastic customer service! I have reached out with a few questions and their service has always been top notch. Replies within a very reasonable time frame and I feel that ADO goes above and beyond! They also have fun giveaways on social media. I have tried other E-bike companies and ADO is my favorite be far! :)

WORST EXPERINCE EVER We ordered 2 bikes in Oct 23, one off the bikes was sub standard and was returned. When the 2nd bike was replaced it was a different, colour, controller, decal and missing a carrier we had paid for. it is now March 24 we still have not had the order fulfilled and ADO are not answering my emails. These Bikes were meant as Christmas presents 2023, the ADO advertising states 48 hour delivery, we're still waiting and its March 2024. We have photos and a email trail to back all this up, ADO have made excuses, told blatant lies and have our money, buyer be very aware