Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

Top notch customer service & Facebook-contests The customer service from ADO is amongst the best I've ever experienced. Because of the time difference it sometimes takes a little longer to receive a reply, but I haven't had a single question they ignored. In their official Facebook group, they do several times contests for ADO-owners, where everyone has a fair chance of winning. I've won 1 time 😁 In the holiday-period they send out gifts to several random owners. They also gave me and some other owners the opportunity to test new products to receive honest reviews about them, even if the review turns out to be negative. ADO listens to its customers and upgrade their products where necessary and possible. Some materials on the bike are a bit cheaper to have an interesting end price for the bike, but they're definitely not bad materials. You can easily change items on the bike if you dislike 'em: I've changed to handlebars to a wider model, pedals also bit wider and over time I've changed the braking pads (original mechanical brakes are still on the bike). Proud ADO A20F+ owner for ±17 months by now. I'm 2m07, that's why I preferred wider handlebars and bigger pedals. Bike fits absolutely perfect

I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

My worst experience of buying online I purchase a Ado ebike in December 2023, but did not receive the bike till the second week of Jan 2024. I found that there was a problem and asked for a refund Ado eBike wasted my time and then said I since I had the ebike for over 14 days I was not entitled to one. I pointed out that I asked for a refund on day 10. Ado ebike finally agreed to a refund. I had to chase Ado Ebike for a return label and it took me an additional 3 months to get my refund after taking legal advise from a solicitor.

Great commuter choice Ado Air 20s is a super-commuter bike, perfect for everyday use and ideal for anyone who needs a "clean" and quick mean of transport to get safely to the jobplace in a question of minutes. No less importat is the aftermarket service, always ready to promptly solve any issue. Finally, after few months of use, I can say ADO was the best choice ever.