I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

Received A20 XE Received A20 XE Brakes not functioning I adjusted them properly still don't function Display showing E07 code Look on Facebook groups they are having endless problems with these bikes Steer clear at all cost get a fiido😎

Review based on experience so far…l am… Review based on experience so far…l am trying to order after much research on e-bikes. I am petite (1,50 & 40kg) so limited options.., settled on Adoebike A16+ .., however won’t accept my address in NL. Website offers NL, from Germany 🇩🇪. I cant even place an order & emailing & whatapp but no response, now reading the reviews.., based on Customer service comments… I’m rethinking 🤷🏼‍♀️ if I should still purchase. I’ll be back … to either add or take away some stars.

Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

ADO had affordable, high quality e-bikes and great service! I currently own 2 ADO e-bikes: The Air 20 and Air 28. I love the quality of the ADO e-bikes, the different choices in models, along with their affordability too. Both models that I own are great! I love the color have choices offered and I think that ADO offers fantastic customer service! I have reached out with a few questions and their service has always been top notch. Replies within a very reasonable time frame and I feel that ADO goes above and beyond! They also have fun giveaways on social media. I have tried other E-bike companies and ADO is my favorite be far! :)