Exceptional and I’m now a loyal customer I purchased my ADO Air 20 a few weeks ago and not only do I love the bike but the customer service has been exception with regards to a few niggles I have had and also in answering questions. I can’t recommend enough and they have a very loyal customer here.

Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

Great e-bike and excellent customer service. Ive had my Ado Air for almost a year and over 1000 miles. Its a very well made and reliable e-bike, perfect for my daily commute. Ado have excellent customer service and respond in a timely fashion on social media or WhatsApp. Ado also show appreciation for their customers with occasional free gifts and special offers. Overall, I highly recommend and will be keeping an eye on future products if i need to upgrade.

Top notch customer service & Facebook-contests The customer service from ADO is amongst the best I've ever experienced. Because of the time difference it sometimes takes a little longer to receive a reply, but I haven't had a single question they ignored. In their official Facebook group, they do several times contests for ADO-owners, where everyone has a fair chance of winning. I've won 1 time 😁 In the holiday-period they send out gifts to several random owners. They also gave me and some other owners the opportunity to test new products to receive honest reviews about them, even if the review turns out to be negative. ADO listens to its customers and upgrade their products where necessary and possible. Some materials on the bike are a bit cheaper to have an interesting end price for the bike, but they're definitely not bad materials. You can easily change items on the bike if you dislike 'em: I've changed to handlebars to a wider model, pedals also bit wider and over time I've changed the braking pads (original mechanical brakes are still on the bike). Proud ADO A20F+ owner for ±17 months by now. I'm 2m07, that's why I preferred wider handlebars and bigger pedals. Bike fits absolutely perfect

Returning customer This is my second ado ebike. To date I have had no issues with either bike except for the widely reported rubbing brakes which are a relatively minor fix. Although ado are a relatively new company they seem to be doing all the right things to ensure customer satisfaction. The new ado air with torc sensor, snarf display, app and carbon belt with the promise of little maintaince is why I chose to stay with this brand over others. The after care/customer service provided when need is really helpful. The bike itself performes really well in both assisted mode and pure electric and easily switching between both modes. The only negative I can say about the bike is the way the motor cuts out when you reach the max assist speed and if feels like there is a big restince until you drop below the max assist speed and the motor cuts in again. It almost as if the bike wont let you peddle beyond 28 kph. This probably has something to do with carbon belt over chain. Overall really happy with the bike