I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

ADO had affordable, high quality e-bikes and great service! I currently own 2 ADO e-bikes: The Air 20 and Air 28. I love the quality of the ADO e-bikes, the different choices in models, along with their affordability too. Both models that I own are great! I love the color have choices offered and I think that ADO offers fantastic customer service! I have reached out with a few questions and their service has always been top notch. Replies within a very reasonable time frame and I feel that ADO goes above and beyond! They also have fun giveaways on social media. I have tried other E-bike companies and ADO is my favorite be far! :)

Returning customer This is my second ado ebike. To date I have had no issues with either bike except for the widely reported rubbing brakes which are a relatively minor fix. Although ado are a relatively new company they seem to be doing all the right things to ensure customer satisfaction. The new ado air with torc sensor, snarf display, app and carbon belt with the promise of little maintaince is why I chose to stay with this brand over others. The after care/customer service provided when need is really helpful. The bike itself performes really well in both assisted mode and pure electric and easily switching between both modes. The only negative I can say about the bike is the way the motor cuts out when you reach the max assist speed and if feels like there is a big restince until you drop below the max assist speed and the motor cuts in again. It almost as if the bike wont let you peddle beyond 28 kph. This probably has something to do with carbon belt over chain. Overall really happy with the bike

Great commuter choice Ado Air 20s is a super-commuter bike, perfect for everyday use and ideal for anyone who needs a "clean" and quick mean of transport to get safely to the jobplace in a question of minutes. No less importat is the aftermarket service, always ready to promptly solve any issue. Finally, after few months of use, I can say ADO was the best choice ever.

Christmas gift surprise Hi there, just wanted to take the opportunity and thank ADO for its very kind Christmas gift that has arrived from Madrid today. Very good PR as it shows you appreciate your ADO purchasers. I love the bikes,I really do, brilliant in every way so far, looking forward to using and posting videos in 2024. Yrs we have had a few teething problems but I will say, ADO team always helpful but more so the other users thru the app have been great. All the best, Happy Christmas and have a great 2024