Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

Received A20 XE Received A20 XE Brakes not functioning I adjusted them properly still don't function Display showing E07 code Look on Facebook groups they are having endless problems with these bikes Steer clear at all cost get a fiido😎

My worst experience of buying online I purchase a Ado ebike in December 2023, but did not receive the bike till the second week of Jan 2024. I found that there was a problem and asked for a refund Ado eBike wasted my time and then said I since I had the ebike for over 14 days I was not entitled to one. I pointed out that I asked for a refund on day 10. Ado ebike finally agreed to a refund. I had to chase Ado Ebike for a return label and it took me an additional 3 months to get my refund after taking legal advise from a solicitor.

4 ado 20 bikes bought only 2 works I bought 4 ado 20 bikes in June 2023. 5 months later : 2 bikes stopped working with a E06 error. Impossible to fix the damned error. I have contacted the support team and they ask picture of the controller cable (impossible to replace the controller without cutting connectivity cable. I will not recommend the bikes based on my 3600 euro purchase

Great e-bike and excellent customer service. Ive had my Ado Air for almost a year and over 1000 miles. Its a very well made and reliable e-bike, perfect for my daily commute. Ado have excellent customer service and respond in a timely fashion on social media or WhatsApp. Ado also show appreciation for their customers with occasional free gifts and special offers. Overall, I highly recommend and will be keeping an eye on future products if i need to upgrade.