Problème chargement After 8 months of use, I've got a problem with my battery (Ado20 Air folding bikeAdo20 Air folding bike). It's no longer charging at 100%, so my range is only 20-25km. How is it possible to have so little range? I first had a good contact with customer service, who sent me back a battery, but the problem persists and since then I've had no reaction from them!

Returning customer This is my second ado ebike. To date I have had no issues with either bike except for the widely reported rubbing brakes which are a relatively minor fix. Although ado are a relatively new company they seem to be doing all the right things to ensure customer satisfaction. The new ado air with torc sensor, snarf display, app and carbon belt with the promise of little maintaince is why I chose to stay with this brand over others. The after care/customer service provided when need is really helpful. The bike itself performes really well in both assisted mode and pure electric and easily switching between both modes. The only negative I can say about the bike is the way the motor cuts out when you reach the max assist speed and if feels like there is a big restince until you drop below the max assist speed and the motor cuts in again. It almost as if the bike wont let you peddle beyond 28 kph. This probably has something to do with carbon belt over chain. Overall really happy with the bike

My worst experience of buying online I purchase a Ado ebike in December 2023, but did not receive the bike till the second week of Jan 2024. I found that there was a problem and asked for a refund Ado eBike wasted my time and then said I since I had the ebike for over 14 days I was not entitled to one. I pointed out that I asked for a refund on day 10. Ado ebike finally agreed to a refund. I had to chase Ado Ebike for a return label and it took me an additional 3 months to get my refund after taking legal advise from a solicitor.

Great commuter choice Ado Air 20s is a super-commuter bike, perfect for everyday use and ideal for anyone who needs a "clean" and quick mean of transport to get safely to the jobplace in a question of minutes. No less importat is the aftermarket service, always ready to promptly solve any issue. Finally, after few months of use, I can say ADO was the best choice ever.

Top notch customer service & Facebook-contests The customer service from ADO is amongst the best I've ever experienced. Because of the time difference it sometimes takes a little longer to receive a reply, but I haven't had a single question they ignored. In their official Facebook group, they do several times contests for ADO-owners, where everyone has a fair chance of winning. I've won 1 time 😁 In the holiday-period they send out gifts to several random owners. They also gave me and some other owners the opportunity to test new products to receive honest reviews about them, even if the review turns out to be negative. ADO listens to its customers and upgrade their products where necessary and possible. Some materials on the bike are a bit cheaper to have an interesting end price for the bike, but they're definitely not bad materials. You can easily change items on the bike if you dislike 'em: I've changed to handlebars to a wider model, pedals also bit wider and over time I've changed the braking pads (original mechanical brakes are still on the bike). Proud ADO A20F+ owner for ±17 months by now. I'm 2m07, that's why I preferred wider handlebars and bigger pedals. Bike fits absolutely perfect