Exceptional and I’m now a loyal customer I purchased my ADO Air 20 a few weeks ago and not only do I love the bike but the customer service has been exception with regards to a few niggles I have had and also in answering questions. I can’t recommend enough and they have a very loyal customer here.

Returning customer This is my second ado ebike. To date I have had no issues with either bike except for the widely reported rubbing brakes which are a relatively minor fix. Although ado are a relatively new company they seem to be doing all the right things to ensure customer satisfaction. The new ado air with torc sensor, snarf display, app and carbon belt with the promise of little maintaince is why I chose to stay with this brand over others. The after care/customer service provided when need is really helpful. The bike itself performes really well in both assisted mode and pure electric and easily switching between both modes. The only negative I can say about the bike is the way the motor cuts out when you reach the max assist speed and if feels like there is a big restince until you drop below the max assist speed and the motor cuts in again. It almost as if the bike wont let you peddle beyond 28 kph. This probably has something to do with carbon belt over chain. Overall really happy with the bike

Christmas gift surprise Hi there, just wanted to take the opportunity and thank ADO for its very kind Christmas gift that has arrived from Madrid today. Very good PR as it shows you appreciate your ADO purchasers. I love the bikes,I really do, brilliant in every way so far, looking forward to using and posting videos in 2024. Yrs we have had a few teething problems but I will say, ADO team always helpful but more so the other users thru the app have been great. All the best, Happy Christmas and have a great 2024

Review based on experience so far…l am… Review based on experience so far…l am trying to order after much research on e-bikes. I am petite (1,50 & 40kg) so limited options.., settled on Adoebike A16+ .., however won’t accept my address in NL. Website offers NL, from Germany 🇩🇪. I cant even place an order & emailing & whatapp but no response, now reading the reviews.., based on Customer service comments… I’m rethinking 🤷🏼‍♀️ if I should still purchase. I’ll be back … to either add or take away some stars.

ADO had affordable, high quality e-bikes and great service! I currently own 2 ADO e-bikes: The Air 20 and Air 28. I love the quality of the ADO e-bikes, the different choices in models, along with their affordability too. Both models that I own are great! I love the color have choices offered and I think that ADO offers fantastic customer service! I have reached out with a few questions and their service has always been top notch. Replies within a very reasonable time frame and I feel that ADO goes above and beyond! They also have fun giveaways on social media. I have tried other E-bike companies and ADO is my favorite be far! :)