Exceptional and I’m now a loyal customer I purchased my ADO Air 20 a few weeks ago and not only do I love the bike but the customer service has been exception with regards to a few niggles I have had and also in answering questions. I can’t recommend enough and they have a very loyal customer here.

Great commuter choice Ado Air 20s is a super-commuter bike, perfect for everyday use and ideal for anyone who needs a "clean" and quick mean of transport to get safely to the jobplace in a question of minutes. No less importat is the aftermarket service, always ready to promptly solve any issue. Finally, after few months of use, I can say ADO was the best choice ever.

4 ado 20 bikes bought only 2 works I bought 4 ado 20 bikes in June 2023. 5 months later : 2 bikes stopped working with a E06 error. Impossible to fix the damned error. I have contacted the support team and they ask picture of the controller cable (impossible to replace the controller without cutting connectivity cable. I will not recommend the bikes based on my 3600 euro purchase

I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

Problème chargement After 8 months of use, I've got a problem with my battery (Ado20 Air folding bikeAdo20 Air folding bike). It's no longer charging at 100%, so my range is only 20-25km. How is it possible to have so little range? I first had a good contact with customer service, who sent me back a battery, but the problem persists and since then I've had no reaction from them!