I ordered an ebike, faulty I ordered an ebike, however after a few days it stopped working. I made contact with Ado and was given some troubleshooting information however this didn't resolve the issue. I was told that a replacement bike would be shipped to me, however communication has gone quiet and I have had no response. Really disappointed with the customer service. Waiting for weeks and weeks for either a replacement or refund. It's frustrating that no one is responding to me.

WORST EXPERINCE EVER We ordered 2 bikes in Oct 23, one off the bikes was sub standard and was returned. When the 2nd bike was replaced it was a different, colour, controller, decal and missing a carrier we had paid for. it is now March 24 we still have not had the order fulfilled and ADO are not answering my emails. These Bikes were meant as Christmas presents 2023, the ADO advertising states 48 hour delivery, we're still waiting and its March 2024. We have photos and a email trail to back all this up, ADO have made excuses, told blatant lies and have our money, buyer be very aware

Urban Rider Have two bikes from this company ADO 20 folding bike and DECE 300 I have so far found them to be up to expectations for the price and build quality so no complaints there Found the company acted quickly to a couple of niggles I had with accessories with good grace Overall enjoyable experience as ADO are building their bike brand

Exceptional and I’m now a loyal customer I purchased my ADO Air 20 a few weeks ago and not only do I love the bike but the customer service has been exception with regards to a few niggles I have had and also in answering questions. I can’t recommend enough and they have a very loyal customer here.

Great commuter choice Ado Air 20s is a super-commuter bike, perfect for everyday use and ideal for anyone who needs a "clean" and quick mean of transport to get safely to the jobplace in a question of minutes. No less importat is the aftermarket service, always ready to promptly solve any issue. Finally, after few months of use, I can say ADO was the best choice ever.