I bought an air 20 and was so satisfied… I bought an air 20 and was so satisfied with the product as well as the customer support that I bought a second one 2 months later ;-) Product: I searched a lot on the internet, but only this one checked all points important to me: - light and easy-foldable (easy for my 12y old daughter to take up and off public transport / trunk of car) - decent battery range that allows for longer weekend trips - no chain that gets your pants dirty - good instant support when needed (without taking away the pleasant part of cycling) Support: I had issues to connect my phone to the bike. I was promptly put in contact with the app developer over whatsapp. He supplied me with step by step instructions and custom-made video to help me out.

Problems Bike arrived quickly. Constructed it eventually but afetr the 12 hour charge there is no response when the handlebar controller power button is pushed for >3 seconds. Also the app will not identify the bike via bluetooth. Still waiting for a response from customer service. Need some urgent help (no human being to speak to so very frustrated).

Review based on experience so far…l am… Review based on experience so far…l am trying to order after much research on e-bikes. I am petite (1,50 & 40kg) so limited options.., settled on Adoebike A16+ .., however won’t accept my address in NL. Website offers NL, from Germany 🇩🇪. I cant even place an order & emailing & whatapp but no response, now reading the reviews.., based on Customer service comments… I’m rethinking 🤷🏼‍♀️ if I should still purchase. I’ll be back … to either add or take away some stars.

Great e-bike and excellent customer service. Ive had my Ado Air for almost a year and over 1000 miles. Its a very well made and reliable e-bike, perfect for my daily commute. Ado have excellent customer service and respond in a timely fashion on social media or WhatsApp. Ado also show appreciation for their customers with occasional free gifts and special offers. Overall, I highly recommend and will be keeping an eye on future products if i need to upgrade.

Top notch customer service & Facebook-contests The customer service from ADO is amongst the best I've ever experienced. Because of the time difference it sometimes takes a little longer to receive a reply, but I haven't had a single question they ignored. In their official Facebook group, they do several times contests for ADO-owners, where everyone has a fair chance of winning. I've won 1 time 😁 In the holiday-period they send out gifts to several random owners. They also gave me and some other owners the opportunity to test new products to receive honest reviews about them, even if the review turns out to be negative. ADO listens to its customers and upgrade their products where necessary and possible. Some materials on the bike are a bit cheaper to have an interesting end price for the bike, but they're definitely not bad materials. You can easily change items on the bike if you dislike 'em: I've changed to handlebars to a wider model, pedals also bit wider and over time I've changed the braking pads (original mechanical brakes are still on the bike). Proud ADO A20F+ owner for ±17 months by now. I'm 2m07, that's why I preferred wider handlebars and bigger pedals. Bike fits absolutely perfect