WORST EXPERINCE EVER We ordered 2 bikes in Oct 23, one off the bikes was sub standard and was returned. When the 2nd bike was replaced it was a different, colour, controller, decal and missing a carrier we had paid for. it is now March 24 we still have not had the order fulfilled and ADO are not answering my emails. These Bikes were meant as Christmas presents 2023, the ADO advertising states 48 hour delivery, we're still waiting and its March 2024. We have photos and a email trail to back all this up, ADO have made excuses, told blatant lies and have our money, buyer be very aware

Great e-bike and excellent customer service. Ive had my Ado Air for almost a year and over 1000 miles. Its a very well made and reliable e-bike, perfect for my daily commute. Ado have excellent customer service and respond in a timely fashion on social media or WhatsApp. Ado also show appreciation for their customers with occasional free gifts and special offers. Overall, I highly recommend and will be keeping an eye on future products if i need to upgrade.

Urban Rider Have two bikes from this company ADO 20 folding bike and DECE 300 I have so far found them to be up to expectations for the price and build quality so no complaints there Found the company acted quickly to a couple of niggles I had with accessories with good grace Overall enjoyable experience as ADO are building their bike brand

My worst experience of buying online I purchase a Ado ebike in December 2023, but did not receive the bike till the second week of Jan 2024. I found that there was a problem and asked for a refund Ado eBike wasted my time and then said I since I had the ebike for over 14 days I was not entitled to one. I pointed out that I asked for a refund on day 10. Ado ebike finally agreed to a refund. I had to chase Ado Ebike for a return label and it took me an additional 3 months to get my refund after taking legal advise from a solicitor.

Problème chargement After 8 months of use, I've got a problem with my battery (Ado20 Air folding bikeAdo20 Air folding bike). It's no longer charging at 100%, so my range is only 20-25km. How is it possible to have so little range? I first had a good contact with customer service, who sent me back a battery, but the problem persists and since then I've had no reaction from them!