I ordered an ebike, faulty I ordered an ebike, however after a few days it stopped working. I made contact with Ado and was given some troubleshooting information however this didn't resolve the issue. I was told that a replacement bike would be shipped to me, however communication has gone quiet and I have had no response. Really disappointed with the customer service. Waiting for weeks and weeks for either a replacement or refund. It's frustrating that no one is responding to me.

I recently bought the ADOa20xe I recently bought the ADOa20xe, good bike for travelling short distances in city centres. I Drove 200 km and did not encounter any issues appart from the battery who appears to be in need for recharging earlier then predescribed. Bike is quite heavy for lifting in and out public transport. On the other hand it is less fragile and drives more comfortable The ignition key to put on the battery below the frame is useless as well as the seven gears. One gear would be sufficient for experienced cycliste.

Exceptional and I’m now a loyal customer I purchased my ADO Air 20 a few weeks ago and not only do I love the bike but the customer service has been exception with regards to a few niggles I have had and also in answering questions. I can’t recommend enough and they have a very loyal customer here.

ADO had affordable, high quality e-bikes and great service! I currently own 2 ADO e-bikes: The Air 20 and Air 28. I love the quality of the ADO e-bikes, the different choices in models, along with their affordability too. Both models that I own are great! I love the color have choices offered and I think that ADO offers fantastic customer service! I have reached out with a few questions and their service has always been top notch. Replies within a very reasonable time frame and I feel that ADO goes above and beyond! They also have fun giveaways on social media. I have tried other E-bike companies and ADO is my favorite be far! :)

Urban Rider Have two bikes from this company ADO 20 folding bike and DECE 300 I have so far found them to be up to expectations for the price and build quality so no complaints there Found the company acted quickly to a couple of niggles I had with accessories with good grace Overall enjoyable experience as ADO are building their bike brand