ZonSupport

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4.95
Based on 20 Reviews

5

95.00%

4

5.00%

3

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2

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1

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About ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!

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Michelle
AU

Pivotal for our Amazon business We engaged Zonsupport for our AMZ business when we realized that 15-20% of our inventory was faulty. As new sellers we needed someone who’s been in the business long enough to navigate the issues that we were experiencing. Zonsupport did this with grace and helped many of our customers. We had peace of mind that our customers were being looked after. A huge support for our business. Highly recommended.

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Tradewinds Design
AU

Priceless peace of mind It's so reassuring to have ZonSupport on-board. It really does feel like an in-house team looking after our customers. The peace of mind knowing these issues are taken care of 24/7 and every effort is made to step in and handle questions and issues objectively is priceless.

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Naomi Roberts
AU

ZonSupport provide an outstanding service ZonSupport provide an outstanding service. My customer contacts are taken care of completely. I don't even have to give a thought about customer service, returns, replacements, refunds and salvaging potentially bad reviews.Which leaves me the headspace and time to focus on growing my brand. Don't think twice - you won't regret it!

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customer
US

We have used ZonSupport since 2017 and… We have used ZonSupport since 2017 and have seen massive changes in our Amazon business since then. You really need your outsource partner to have your back so that as Amazon changes the rules, they have flexibility (and often deeper insight) into what you should do. We get as much value from ZonSupport managing our day to day customer inquiries and admin as we do from them alerting us to changes and giving us their recommendation. If you are looking for a true outsource partner, they should be at the top of your list. Regards Michael

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Kim Leedman
AU

Great service and peace of mind! We run a small E-commerce business, and we have been using the team at ZonSupport for nearly 4 years. Greg and the team are always accessible and responsive to our requirements. No task is too awkward! They provide peace of mind to help run your E-comm business in the background. Highly recommend!

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