It was very scary It was very scary when I wasn’t receiving the verification code meaning I couldn’t access my account. I finally got to support and Vaida couldn’t have been more helpful explaining what was happening that end. Thankfully, all was sorted and I am now in my account again. Thank you.

EXCEPTIONAL and FAST customer support from Denise!!! We had made a mistake on our automation timing and the sequence had triggered too early. We needed to set up an auxiliary automation and didn't understand how to import the affected subscribers, which would trigger the new series of emails. It was Saturday night and Denise got back to us in MINUTES! We went back and forth a few times and she was SO FAST. Finally, she offered to import the affected subscribers for us and this new automation triggered only TWO MINUTES LATER! I have worked customer support myself and am so impressed by her professionalism, swiftness, and friendliness. Thank you so much Denise!!!

Troubleshooting an issue with Sites I use MailerLite primarily for hosting resources under the Sites heading. I was having trouble loading my resources, e.g. resources (dot) mydomain (dot) com/resource. The Bot was friendly and quickly found an available agent for me to speak with. David was upbeat and friendly, and was able to fix my problem within minutes. All of my Sites are working again.

finding surveys results in email automations What I thought was a complicated task turned out really quick and easy to find! Vaida showed me exact real time screenshots to take me step by step in finding the survey results in my email automations! How efficient!

Panagiotic was excellent Panagiotic was excellent! He quickly diagnosed my issue, offered to go above and beyond by confirming proper email delivery across multiple email platforms. He worked with me for about an hour. It's hard to find excellent customer support these days, and he definitely exceeded my expectations.