Automation can be Confusing Automation can be Confusing! Submitting a form on the weekend - no problem. A reply email arrived stating that someone would reply to me as soon as possible. They did, and it was still the weekend. The automation issues were fixed, and further questions from me were answered in a timely and knowledgeable manner. Thanks Team

EXCEPTIONAL and FAST customer support from Denise!!! We had made a mistake on our automation timing and the sequence had triggered too early. We needed to set up an auxiliary automation and didn't understand how to import the affected subscribers, which would trigger the new series of emails. It was Saturday night and Denise got back to us in MINUTES! We went back and forth a few times and she was SO FAST. Finally, she offered to import the affected subscribers for us and this new automation triggered only TWO MINUTES LATER! I have worked customer support myself and am so impressed by her professionalism, swiftness, and friendliness. Thank you so much Denise!!!

Happy to use Mailerlite Well, you have a great app, I like all the things you provide. The email authorification made me a little frustrated... But overall you live chat customer service is awesome and so kind and helpfull (David and Mariia) - they helped me with my issue and made my client happy too. So I am having good experience with you guys :).

They took off my admin role for no reasons and gave it to someone having no business with the email marketing of my company. They took off my admin role for no reasons and gave it to someone having no business with the email marketing of my company. Mailerlite just took off "by mistake" my admin status from 2 of my accounts and I have to ask a customer to give me admin back on one of them, when I am the one who made it from scratch, paid for it directly and managed it for him. No compensation proposed, I can just be happy they fixed it after a whole day of work wasted, and having to sort half the problem by myself. If you trust them for giving them your email marketing assets, I guess you are in danger this will happen to you too. Already migrating to another, hopefully more trustworthy email marketing platform.

MailerLite Has The Best Customer Service I have used the MailerLite email marketing services for the past two years for my WordPress website. The customer service was exceptional whenever I had a problem I could not figure out. MailerLite also provides written guidelines and videos I find most helpful. According to Forbes, it was rated as one of the best email marketing software of 2023. That has always been my experience.