Average Experience, Could be Better After reviewing the video and articles about unmatched trades, I corrected a few of them. However, I still had one left. I contacted customer service in my follow-up email to help me resolve it, but there was no response. My first follow-up email was on 3/17/23. I didn't receive a reply. My second follow-up email was on 3/23/23. I didn't receive a reply. My Trustpilot review was on 3/29/23, which was a total of 11 days after my first follow-up email and 5 days after my second follow-up email. I believe customer service that don't respond to multiple emails within a reasonable time is pretty terrible and inexperienced. They don't value their customers. I have a tax deadline, so I had to delete the unmatched trade that I couldn't resolve, which is why it no longer shows on my account. Bitcoin.Tax mistakenly believed the issue was resolved. Their eagerness to help on 4/1/23 (via email) and 4/2/23 (in their reply to this review) is already too late; I've already submitted my taxes, and they only responded because of my Trustpilot review (they managed to see the Trustpilot email but missed my two follow-up emails). Yes, they were helpful and replied to my previous emails, and they were helpful with my unmatched trades last year too, which I'm thankful. But I didn't receive any help in my last two follow-up emails, and I needed to submit my taxes. I'm sure Bitcoin.Tax is made of good people who consistently delivers great customer service to their other customers. I just didn't experience that consistency. For these reasons, I'll be using a different service in the future.

Successfully addressed my support… Successfully addressed my support ticket in a timely manner

Amazing Cryptocurrency Tax Service Excellent service with an straightforward interface. Supports many major exchanges to import transactions. Additionally it integrates well with major tax service software like TurboTax. Supports most cryptocurrencies. Keeps your past transactions so your base value is preserved. 20 free transactions to start and reasonable price after. Customer service is amazing with a great FAQ section and quick response (about 24 hrs) if you need to reach out for anything else. I've been using Bitcoin.Tax since 2017 and it has been very helpful.

Good for defi transactions using spreadsheet upload Treat all defi transactions as trades and bitcoin.tax will handle it. Instead of paying for some crazy expensive tax calculator tools that will most likely do a lot wrong, just create a spreadsheet in bitcoin.tax format for all your defi transactions and let it do the magic. I would recommend bitcoin.tax!

Great Platform and Helpful Team - especially Sal! Bitcoin.Tax and their entire team have been dedicated to reliable and helpful service since I first tried their platform. Whether you want to drag and drop csv files from CEXs or manually enter t/x's - the team is there to help and walk you through the process. Sal has provided constructive insight over the years and I will continue to remain a loyal customer of the platform as long as muh familia allows me to invest in crypto.