Excellent Experience I had an excellent experience with AvidWorks, both with Lorena with customer support and Will with installation. AvidWorks installed several smart-home products, and Lorena and Will were very efficient, enthusiastic, professional, and thorough in explaining not only how each product works, but further possibilities in integrating my home system. As a result, I'm having AvidWorks back out to install additional products and put my entire home on one system. Highly recommended.

AvidWorks Technology AvidWorks Technology, Will Gates and Lorena, are the rare professional service organization. Expert, responsive, kind, prompt, affordable solutions for in home and in business technology solutions. I used them to install a Ring home security system. They went above and beyond their scope of services to install, set up, trouble shoot and design the system, from recommended components to technical solutions required for the installation. You cannot find a better team. I give them the highest possible rating. David

I recently completed a very large… I recently completed a very large remodel of my home, which took 14 months with lots of Covid-related delays. Avidworks installed a Nest security system including a doorbell, 4 indoor cameras, 4 outdoor cameras, 2 Yale Nest door locks, a Nest Guard with motion detectors and 8 smoke detectors. From the first meeting with Lorena and Will to the final execution of our plan, it took 15 months, and they were absolutely fantastic the whole way through. Lorena could not be more communicative, friendly, and detail-oriented. Every question I had was researched and thoughtfully explained. The installation took 2 days, and Will spent a good deal of time and effort finding the most aesthetically pleasing way to mount everything. The thing I most appreciated about working with both of them is how well they listened. I had very specific and slightly different objectives than most people, and they listened to my concerns and helped me brainstorm solutions. When I decided not to install one piece of equipment that Lorena had spent a good amount of time researching, I told her I wanted to pay her for her time, since my decision had nothing to do with the work she had done, and it seemed fair to compensate her. She refused my offer and told me she would only accept payment when a piece of equipment was actually installed. Exceedingly gracious and a sign of just how ethical and motivated they are to make their customers happy. A word about cost - there's a good amount of time spent planning, researching and advising on a system compared to the actual time spent installing. I felt their quote was straightforward and completely reasonable, and it captured the real cost of the work it takes to deliver an installation that will make a customer happy. I would rather pay a bit more to get a well-thought out system by people who care about the details. And their system ended up being far less and easier to manage than the security system companies I had out to quote i.e. Bay Alarm.

He absolutely takes pride in the… He absolutely takes pride in the quality of his work, and it clearly shows. I would recommend Will and Lorena from AvidWorks to everyone, and would certainly go back to them for any future Nest needs.

Fantastic installation, very professional. Lorena and Will were absolutely fantastic to work with. They were super professional, friendly, on-time, and responsive. Scheduling an appointment was very easy and smooth. When Will came on site, we realized that we might have difficulty drilling through the tiles behind where the Nest Hello would be mounted. Rather than just throwing caution to the wind and going for it, Will was super meticulous about doing it right. We tested a drill bit against an extra piece of tile I had on hand, and it didn't go through. Will then took the spare piece of tile with him, went and found/bought some drill bits that would work, came back a couple of days later and did a fantastic, clean installation. He absolutely takes pride in the quality of his work, and it clearly shows. I would recommend Will and Lorena from AvidWorks to everyone, and would certainly go back to them for any future Nest needs.