customer
GBI have been working with the team from…Work Hero I have been working with the team from Work Hero for years now. They are amazing!!!! Divina is my primary developer and she is both intelligent and tenacious. Sometimes we come upon multi-layered and complex problems, and she figures out a solution. Whether a problem is simple or complex, they get it fixed. I deeply appreciate the folks at Work Hero. I don't know how I would afford to run my organization without them.
Noah Britton
GBA Game-Changer for Web and SEO Agencies Running a web and SEO agency has its highs and lows. I've experimented with various outsourcing platforms over the years, and while some were decent, they could have done better. Then I discovered Work Hero, and it was a game-changer. From the outset, I was struck by Kevin's approach. As the main guy at Work Hero, Kevin gave me a thorough walk-through of their services. He provided clear, concise answers, highlighting a genuine commitment to customer satisfaction. The order portal they've set up? Top-notch. But where Work Hero shines brightest is undoubtedly their team. They've covered a range of tasks for me – from SEO nuances to more deeper development challenges and WordPress intricacies. Their standout quality? When instructions are a bit ambiguous, they don't hesitate to seek clarification. They aim to get it right, and they typically do – the first time. A special mention to John Ray, Jorge, and Djofil. Their expertise, combined with swift response times, has made collaborations both efficient and enjoyable. One more thing: Google Search Console and its pesky issues have always been a thorn in my side. Fortunately, Work Hero's team has adeptly handled those, freeing me from tasks I’d rather avoid. Having tried other platforms for design tasks with mixed results, finding Work Hero for development feels like I've struck gold. For agencies looking to bolster their operations, Work Hero strikes the right balance between professionalism and a relatable touch. Highly recommended!
Steven
VNSuper disappointed My first literal message to the founder and what happened "Someone on your end deactivated our premium wp rocket, installed nitro pack and it got down our website completely. We have several 100k daily unique, and I lost quite a bit of money tonite. This is the second time that someone on your end deactivated wp rocket without approval. I just hired a dev to fix it after being down for my whole night. " This is quite some time ago. Second case is quite recent. We had a bot attack. Took them 4.5 days only to ANSWER, not even fix the problem and this on a website with >100k uniques a day. Also turned out wprocket and cloudflare werent connected (again) Founder got back to me, refunded last month - and kicked me off their service without any prior communication. With the attack we lost way more then a month refund but even worse is the cancelling of our service - including open orders. Update 08.04 : We are in contact with the founder. They know exactly who this is. This is the message we just wrote them of today "Hi Kevin, Thank you for your message. To be honest I was hanging back and watching the situation. It’s been 11 days since my message off a critical bot attack on our website. It’s been another 6 days since your dev said they are checking into it. There has been no specific action or communication on the most important matter to me, a bot attack and probably vulnerability on a high traffic website. Or did you mean you would not solve the problem on your end if I don’t delete the review? Then you shouldn’t keep me getting charged. If that’s not the case the response times of two times 6 days its completely unacceptable for an urgent situation. Meanwhile I keep getting charged just this morning again. " Edit 16.04 What certainly isnt a misunderstanding is: Indeed we had a bot attack and it took them more then 4,5 days to answer, not even fix. High traffic website (100k daily) - a lot of revenue lost/customer reputation lost. This is the second time this happened and this with a 24/7 service. Its easter is a weak response-we operate in a country where is no easter. We also had a message of the founder on our email, saying they are shocked about this review and how to find a way to resolve this, predating their answer here. So they were well aware which customer steven was. (once again happy to provide evidence) We are in the process of resolving this with workhero. They are admitting that their tools actually lost connection for us two weeks before the bot attack and they are offering compensation plus using their service for 6 month for free. Im considering if I can build the trust again.
Navia
ATGreat work and amazing technical knowledge! Great work! We have been working with Work Hero for about 6 months now and has been great! We get last-minute IT support requests from clients that need fast action, and technical knowledge, and Work Hero have helped us incredibly with managing work loads and helping with technical challenges! They are very professional and I definitely recommend them, especially for smaller agencies who need an extra helping hand!
Marc Garfield
GBScaling Effortlessly with Work Hero Work Hero's team has been a game-changer for us, effectively extending our in-house capabilities and enabling growth. Their expertise, responsiveness, and quality of work allow us to offer superior service to our clients without missing a beat. Highly recommended for any business aiming to scale while maintaining excellence.