Disappointed! I've previously been so happy about the products and have easily been able to contact them and receive help however, this time they've completely ghosted me after taking my money. I ordered on the 2nd of January, the money was collected on the 3rd, I've written twice and haven't heard back. Now it's the 31st of January - almost a MONTH after! It is really bad customer service!

I placed an order a month ago and still… I placed an order a month ago and still haven't received it. When I tried to reach out to customer service, my emails were ignored. It's frustrating to have paid for something I haven't received and to not get any response from the company. Definitely not the experience I was hoping for.

Good quality I got my shampoo and conditioner on time and loved it!!!! I chose the floral daydreamer scent and it’s right on point!! Not too strong but very aromatic! However I don’t feel like it quite lives up to my expectations for the price. My hair gets greasy much sooner after washing than it does with other shampoos, and also alittle frizzier. I’ve only been using it for 1 month now so maybe it will get better. Overall I recommend this product.

Good product, horrid customer service The products are great and I strongly recommend them, however beware the customer service. You're better off having a conversation with a brick wall. I had an issue with my order and I got the same copy paste response and then a "we're resolving your ticket" even though literally nothing was fixed. I'd honestly be shocked if these people even read their customer service emails.

Hair quiz was both fun and easy to do! Hair quiz was both fun and easy to do!! The variety of scents, colors and options for hair types is fantastic. Shipping was also quick! The shampoo & conditioner combo has exceeded my expectations and has vastly improved the health of my hair!! If you decide to buy these products, remember to give it a few weeks to work before you make any judgements!