NovelVox

760 Old Roswell Road, Suite 392,, 30076, Roswell, United States
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4.00
Based on 4 Reviews

5

75.00%

4

0.00%

3

0.00%

2

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1

25.00%
About NovelVox

NovelVox is an AI-enabled contact center solution provider. Since its inception, the company has been into creating contact center solutions to improve customer experience and agent performance. For the last 14 years, the company has always come up with integrated and advanced solutions including Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Chatbot (Infibot), omnichannel solutions for Cisco, Avaya, Genesys, and Amazon Connect. The company serves businesses of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. NovelVox provides ready integrations with 75+ 3rd party applications including CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv, etc. The products are aligned with industry-specific needs and offer solutions for healthcare, banking, insurance, credit union, and many more. The company has done over 200 deployments in India, UK, USA, KSA & UAE and it has clients in 20 plus countries.

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Lokesh
IN

Novel Vox has poor management… Novel Vox has poor management practices, lack of support for employees, toxic work culture, low employee morale, inadequate compensation or benefits, limited opportunities for growth

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David Smith
IN

Customized Products for Specific Contact Center Needs NovelVox products can be easily integrated with third party applications. The products are scalable and can play a significant role in improving customer retention rates. The serverless setups render fast installations. Even a non-tech person can easily use them, given the fact that they don’t require any coding.

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Thomas Rick
GB

NovelVox gives the Best Products in the Market. With an experience of over a decade and 150+ deployments in 16+ countries, NovelVox is among the leading organizations providing top-notch services to contact centres. Contact centre solutions like unified agent desktop, supervisor desktop, CTI connector, iVision Plus wallboard,etc can take your customer experience to the next level. Moreover, NovelVox provides 24/7 support services, and you would definitely get your queries resolved within the given timeframe.

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Hardeep Kaur
IN

NovelVox is best in the market We wanted to improve the overall agent-customer experience during the call. We were not sure about NovelVox at first, but after implementing it within our organization we were completely satisfied and happy. It made the availability of information easy and big thanks to NovelVox for creating a desktop for our custom requirements.

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