I mistook a product name (plaque… I mistook a product name (plaque ‘blaster’) for how it worked (I imagined water blasts cleaning teeth). Ultrasonic instead requires good eyesight & steady hands (we’re 70+ and lack that). Instead of hassling with shipping ‘em back for credit etc, she offered to just rebate one & make it a BOGO, which I agreed to, hoping our kids or some friends will be happy to get ‘em from us as gifts. Good win-win solution.

Double order by mistake DAPHNIE, was amazing. She spotted a mistake I as the purchaser made and was unaware of it, but DAPHNIE caught it and made it right immediately. Thank you so much DAPHNIE for your honesty, and your quick response in your resolution to my mistake. You're quality of work that you bring to the company is truly appreciated by me, and is professional in every aspect. The company should be thankful to have genuinely quality of a worker like you. Thank you. Respectfully Jimmy Murphy.

The service team is exceptional The service team is exceptional Quick, thoughtful responses - not the typical templates that mean nothing This team understood or sympathized with my challenges and offered a reasonable resolution. The product itself will vary per user, still very worthwhile to try as it is likely to assist of time. While not an overnight solution for everyone, certainly a credible treatment.

After years of frustration using a… After years of frustration using a Braum Nose Hair Trimmer that NEVER had sufficient power and barely would run much less trim, and then recently getting a $35 MANSCAPED™ The Weed Whacker™ Nose and Ear Hair Trimmer – 9,000 RPM Precision Tool with Rechargeable Battery - which literally took me an hour and a half to get it to trim both nostrils due to its inability to efficiently get a hold on hairs and then cut. - I was thrilled to find the battery free mechanical clipper from Swisskilp which does the job in five minutes!!! And it costs less!!! I was so impressed that I purchased a second clipper for a spare.

Customer service is not servicing the customer… Customer service is not customer focused. I received 3 nail clippers and I only need 1. I assumed it was my mistake when ordering (which now I seriously doubt it). I had seen 4 different messages asking for a return address so send the other 2 back and receive a refund. Unsuccessfully so far !!! They have on your customer needs and remember the old saying: "The customer is always right".