Offered a resolution but did not follow through! You submitted the following review to invertersupply.com. They would like to help you with your order and have responded to your concerns below. 1 stars Latham L - CA, united states 22 Feb 2023 I was told by the lady that took my order over the phone that, it was after hours and the order would ship on Monday and I would have it on Tuesday, this is why I had the installers scheduled for Tuesday. I understands things happen but there was no communication and I had to "figure it out". I also understand how a business runs and nothing is free, but some of the shipping back would be greatly appreciated. Thank you for getting back to me so quickly, when I spoke to the guy on Monday he made me feel nothing could be done and didn't call back with a explanation or anything I was just frustrated with the whole transaction at that point. Got a few email responses then crickets....... invertersupply.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided. Customer Service1 stars Feb 22, 2023 3:43:53 pm - invertersupply.com Lathem I looked at your order and did notice that there was an error on our part during shipping. We are in the process of issue you a refund for the shipping. We do apologize for the inconvenience and thank you for shopping at Inverter Supply

My manager ordered the wrong batteries… My manager ordered the wrong batteries on accident $2,000 dollars worth and we had to return and order the right batteries the second time but then you charged us a 20% restock fee my manager was not happy with that plus we have to pay for the shipping label to send it back to you $150 dollars besides all that it was good but my manager said no more going through you guys small business like us and all that money to just get the right batteries to us never again so sorry to say we will not be doing business with you anymore

I ordered an Inverter MagnShine for my… I ordered an Inverter MagnShine for my RV, the first of January as with everything this year, it was a waiting game. 4 months later, I had the inverter with the profession help and service I was given by Inverter Supply. The Inverter came the shipping box from the factory was perfect, no signs of any damage. My RV repairman open the box and the Inverter had been damaged at the factory and packaged and shipped damaged. I contacted Inverter Supply in a few days I had a return label and contact person. After they received the Inverter last week, I was notified my charge card was being credited the amount. This company "Inverter Supply" goes above and beyond to help people. I obtained another Inverter for my RV. I highly recommend Inverter Supply! They are Honest, Helpful and Profession People. In no way was my problem because of the people at Inverter Supply, but the factory, but these people made it right. Great Job! I will use then again.

They helped me find an alternative to… They helped me find an alternative to what I needed and then got it to me quick

Prompt shipping/delivery Prompt shipping/delivery, for the product I wanted. Great experience.