Product poorly packed Purchased a new 10kva inverter from Inverter Supply. Surprised it shipped in only in a cardboard box. We have purchased inverters from them before and always shipped in crates. When opened, the ears were damaged. This is 108 lbs. There is no way a cardboard box will protect it. To top it off, it was missing the mounting brackets. Calling customer service gave me excuses. First, she said it was shipped directly from Victron and was not their responsibility. Then, she finally admitted that the shipment originated from their warehouse since I had the shipper and tracking #. Inverter Supply's technical support is great, but the shipping department is poor. It looks like they took a returned unit and reshipped it without packaging. The root cause is that the product was not shipped in its original packaging and looks like a return.

Very easy to Navigate and received… Very easy to Navigate and received exactly what i ordered and in the expected time frame. i have already made another order.

Don't trust "In Stock" means in stock I ordered an inverter that showed "in stock" in the on line store. The order was acknowledged but the next day I got an email that the inverter was actually not in stock and it would be 4 weeks before you would beable to ship it. That forced me to cancel it from the order and buy from Amazon who had the inverter in stock. The other items on my order with Inverter Supply were delivered in good shape in a timely fashion. I would buy from them again.

The 1000 watt inverter… The 1000 watt inverter that was delivered to me is not what I expected. No built in 120 outlets. I remember the picture online showing built in outlets.

Prompt shipping/delivery Prompt shipping/delivery, for the product I wanted. Great experience.