No response with ANOTHER Project Coordinator. I contracted with this company in February of 2023. It was to be a 4 month project. It is now April 2024 and this project is yet to be completed. I love the book and design- but still waiting on audiobook and free books and more marketing as contracted. I have had over 5 Project coordinators and have all been great until there were issues then i was pawned off to another project coordinator. This one has ghosted me. I have called and he is always "in a meeting". I email him and he reads but rarely responds. I have sent emails to the company and now they are not responding. I was promised an ROI but I have spent thousands of dollars and have only seen 1% ROI. I will be happy to revise this review if I get a call back and my work completed. so frustrating. Now I am afraid the company is out of business and I will not be able to recoup my losses.

I have worked with 3 different teams on one small project... Still no book! I have worked with 3 different teams at this company in 3 cities in America for more than a year. I still don't have a book. I have paid them more than $2400 for the book and a really terrible website they created for me. (It's no longer online.) I have not been able to get the refund due me according to their contract. Other than that, the only thing they have done on my project since March 2023 is to put their poor work on Kindle in my name while I was out of the country and not consulted. My first "team" were all fired because their work on my project was so poorly done and done so slowly. The second team included a professional editor but he disappeared in just a few weeks (supposedly sick and in a hospital.) The third team was led by a young women with very little knowledge and experience and it's being withheld from me now. All I want from them is that they live up to the contract they gave me and return my money.

ADP--Frustrating, Costly, and Totally Unsatisfying ADP receives 1 star for finally publishing my book, Macaw Becomes a Rainbow, but only after publishing what was to be a children's book in English and Spanish as two separate books, and it took several email complaints for them to correct the error. ADP receives the second star for finishing the Website, but only after several months of anguish and emails about the product. From start to finish, the publishing process was aggravating, complete with bait-and-switch tactics, and much higher costs than anticipated such that I'll never recoup my expenses, even if the book sells well. The initial cost was quoted as $1199. Then they required $4200 more to finish the job which was to include an online video, etc. They told me, none of this was covered in the original $1199. I had no choice if I wanted the book printed. Then they wanted $4000 more to make a 1-minute video rather than the 30-second one (I declined). Then they wanted $499 more to manage and monitor the Website for 3 years, a cost that I thought was covered in the $4200 which they said only covered 30-days. I don't know how others here received 4 & 5 star service. Two stars is generous for the amount of aggravation I endured during the months-long process. The final rub was they would not send books to Barnes & Noble unless B&N sent them a W-9 form for me. I'm not a B&N employee! So B&N doesn't have my books for sale. If you want to self-publish, do not use ADP (B&N's service might be better). I'm done with ADP. Fortunately a major university press now has two of my academic books in press. Update 12/8/2023: I have received several small royalty checks this year. One further problem is that ADP does not itemize the royalties. I have no idea which of my books has sold, so I cannot check whether the royalty amounts are correct. Just one more reason not to use this publisher. Update 12/31/2023: I would now reduce my rating to 1 star. I went to my Website, and when I clicked on the image of Macaw Becomes a Rainbow, books by B.E. Themeson fill the screen!!! And bookstores such as Barnes & Noble still are unable to order this or any of my books from Amazon. Overall, a terrible experience becomes worse. Update 1/8/2024: My experience with Amazon Digital Pro continues to worsen. I would now rate them as minus 10 it I could. I emailed Max Rogers, my supposed ADP rep who job it is, in part, to remedy problems such as another author's books being on my website. Nothing has been corrected, and he didn't bother to reply. This is my last update. Deal with Amazon Digital Pro at your own risk.

Don't think I could recommend Some things went okay. Other times not so much. I could have used a lot more clarity on the process. The reps were at times evasive and even deceitful. And now the emails for my contact people are all returned as "undeliverable".

Incompetent and Shady Practices The company didn't know the difference between line edits, copy edits, and ghostwriting. At one point they sent me someone else's manuscript. They said they refunded me, but I have yet to get a penny back.