DriveSavers Data Recovery

400 Bel Marin Keys Blvd., 94949, Novato, United States
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3.67
Based on 9 Reviews

5

66.67%

4

0.00%

3

0.00%

2

0.00%

1

33.33%
About DriveSavers Data Recovery

For over 30 years, we've performed data recovery on every kind of storage device including hard disk drives (HDDs), solid-state drives (SSDs), smartphones, tablets, USB flash drives, camera cards and enterprise-level devices like RAIDs. We handle every kind of data loss situation including mechanical failure, physical, water and fire damage, data corruption, file deletions, head crashes and more. We are open 24/7 to help when you need it.

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Peter Goodwin
GB

“It is the best platform for the… “It is the best platform for the trading of new companies and business that need global reach.”

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Aubrey
GB

best service in the town best service in the town, love your drive savers on the spot! got a good one with 20 terabytes!

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Eric
GB

If I could give a Negative 5 Stars I… If I could give a Negative 5 Stars I would. This is a 2-part review. My experience and then my attempt to contact higherups and resolve the situation. I was so upset because of how they handled this that I left a negative review on Yelp. I then thought about it and could not believe this company would try and scam someone like I feel they did then ruin my HD. I was told the drive had been imaged (meaning it was recovered), but they had not open the HD or done anything else to it. I thought the right thing to do was approach the owner directly. Part 2: I have never left a negative review for any business. This time I must so no one else experiences what I did. I should have read all the 1 Star reviews before going to them. I had a perfectly good 6T drive with 10 years of files on it. I run a commercial photography studio and have a large computer tower that I have multiple large drives in. I was replacing my main SSD when I damaged the connector on the 6T drive. I called them and ran the drive over right away and was quoted between $900 and $3900. I explained that the files were intact and just the drive connector was damaged. I am very computer savvy, but I was not aware that the PCB board can easily be replaced by removing a few screws and replacing it (and I explained to them I had an identical drive and board bought from the same HD lot). I have my initial Yelp review below this 1. I thought I would try and contact the owner JAY HAGAN on April 2, 2021 thru LinkedIn, but received no response. I then contacted GARY BLOUNT (Director of Global Sales) on April 5, 2021 and he referred me to LORRAINE DAVIS (Customer Care Manager) on April 12, 2021, who ignored my LinkedIn message. Part 1: Here is my original review: I am NOT happy AT ALL. I thought I was going to get honest and professional service and I am fairly computer savvy. In retrospect I really think they were trying to pull a fast one. I damaged the SATA connector on a hard drive (while changing a different drive}. I called, explained the situation and clearly explained that the files were intact, I had just damaged the connector. This was on a Friday. They quoted me $900 to $3900, which seemed pretty steep, but I needed the files since my backup was not as current. I later found out that HO PCB boards can be replaced and inexpensively, which means it should have been easy to fix. A couple hours after I dropped it off Sam called me and asked what types of files was I trying to recover, again I explained that all the files should be intact. He said he wouldn't know until the techs looked at the drive and I OK'd moving forward. So Monday rolls past and I called and talked with Patty and explained again, along with the new info,I had on the PCB board replacement. She said she would expedite things and find out. No call back. I said I did not want to pay almost $4000 for a recovery of uncorrupted files. Then Tuesaday morning, still no info about the drive. I called and said I was not happy and wanted the drive back, I was then moved up to a supervisor who was very rude, asked me if I had a clean room and said this is like doing heart surgery. I asked what had been done. She finally said the drive was imaged (meaning it could be copied to a new drive). I asked if they opened the sealed drive and she said no. I said I wanted it back and picked it up today. I had a matching PCB board from an identical drive because I had bought them at the same time. The boards are identical! Now the drive is unrecognized and useless. I moved the board back and forth with the other drive so I know it ts working. My wife heard the call with the supervisor and she was stunned at how she talked down to me. Did I say I am NOT happy? Buyer Beware!!

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Carson Clay
PK

the team is very helpful recovers all… the team is very helpful recovers all my records, recommended

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