Complete lack of ownership and quality services The journey to verify our business on Google Business Profile has been a frustrating and protracted one. Despite our earnest attempts, including multiple video submissions and adherence to every instruction provided, progress has been negligible. Our exchanges with Google's support team have stretched over several months, yet we remain uninformed about the status of our verification. The experience has been marred by technical glitches and a lack of responsiveness from the support team, leaving us feeling stranded in a maze of unaddressed queries and unresolved issues. Our business's longstanding presence and our meticulous compliance with verification criteria seem to have little impact on expediting the process. While we've maintained patience and persistence, the communication breakdown and lack of accountability within Google's support structure are to say the least concerning. Our plea for guidance on escalating the matter remains unanswered, reflecting a huge and massive gap in customer service.

Nowadays I try to avoid Google products… Nowadays I try to avoid Google products as much as possible. Too many problems. If you report a bug (e.g. support ticket 6-4500000035187), the support department just says they are not in contact with the technical department, so they don't do anything about it. If you ask how you can get in touch with the technical department, they just ignore you. The result is Google systems that do not work properly, but they just don't know and don't fix it due to their internal structure. They don't take users seriously. Let me guess, Google will not respond here either. And that's exactly what I mean ...

Useless and incompetent why do Google… Useless and incompetent why do Google who are supposed to be the king of search do nothing to assist in me listing my business….JOKE!!!

Worst tool in history Worst tool in history, making up rule and holding small businesses down. Lawsuit incoming! This need the attention of congress and should be forced to broken up or removed from the state as a technology provider! They don’t have real support, their products no longer serve the interests they stat.

Totally useless and insanely… Totally useless and insanely complicated. Created something that is so complicated and lacks technical support.