App no longer works and no customer service This worked great for me for the last 3 or 4 years. Now its suddenly stopped working properly. A good chunk of my photos don’t appear in the app (thankfully they are not deleted from my device). Contacted customer support several times over the past 4 months and nothing. Pretty much no social media (apart from twitter which no one looks at) and no other way to contact or review them. Disappointing.

Quite happy with the Monument. I'm quite happy with the Monument. It's just lacking a few things like backup through Ethernet. Shame as it would be perfect then.

Works great! I'm reviewing as a long time user of this device. I used to maintain 5 different USB drives -some of them are back of another backup; now I have the peace of mind that all my photos are centralized and properly organized. With the extra redundancy option, Monument creates an additional back up for me. My wife also uses the device and we can share albums and photos with each other. The team behind is responsive and helps me with the questions. Highly recommended for people looking for a long term photo backup solution.

Don't waist your time or money A load of crap used to work ok now monument 2 is out my one now doesn't work keep trying to get help from support team now they just don't answer emails

Very bad service Very bad service. No response from support team over the last 2 months. Really bad. Not recommended for purchase of any of the products of monument.