stopped to back up data / no customer… stopped to back up data / no customer support it was great but then suddenly it stopped to back up data without an fault message or such I can not get back up to work and I can't change the backup to primary contacted customer service multiple times without an answer for months

Don't waist your time or money A load of crap used to work ok now monument 2 is out my one now doesn't work keep trying to get help from support team now they just don't answer emails

This company is a RIPOFF This company is a RIPOFF. Their equipment ultimately fails after you have paid $$$ and there is NO SUPPORT. Many bad reviews on various sites including the Chicago area Better Business Bureau. SAVE YOUR MONEY AND BUY A PRODUCT FROM A COMPANY THAT VALUES YOUR BUSINESS.

Good Product Good Product, Perfomed as promised. My home internet speed is about 80mbps and for roughtly 34,000 photos and 3,500 videos It took me about 3 full days of Storage transfer from 2 phones to WD HDD drive. Once this was done it took about 2 days to analyse the photos into the application and then another 1-2 days for entire backup into my Toshiba drive. It's only one time effort for large data for the first time when you connect. Once the legacy information has been transfered, it a cakewalk for everyday use. My wife and I have checked it for about two weeks now and it's performing as promised in the ad. Please remember one thing is that when you buy the HDD from outisde ensure you buy the basic hard dirve (Unencrypted one) otherwise monument will not recognise the same. I bought the Toshiba Basic Canvio 4TB (unenrypted ) for the same reason and not the Toshiba Advanced Canvio (encrypted HDD)

Very bad service Very bad service. No response from support team over the last 2 months. Really bad. Not recommended for purchase of any of the products of monument.