Very bad service Very bad service. No response from support team over the last 2 months. Really bad. Not recommended for purchase of any of the products of monument.

Works great! I'm reviewing as a long time user of this device. I used to maintain 5 different USB drives -some of them are back of another backup; now I have the peace of mind that all my photos are centralized and properly organized. With the extra redundancy option, Monument creates an additional back up for me. My wife also uses the device and we can share albums and photos with each other. The team behind is responsive and helps me with the questions. Highly recommended for people looking for a long term photo backup solution.

stopped to back up data / no customer… stopped to back up data / no customer support it was great but then suddenly it stopped to back up data without an fault message or such I can not get back up to work and I can't change the backup to primary contacted customer service multiple times without an answer for months

Organise countless photographs. This is a wonderful new artefact in the shape of a box to organise countless photographs. You need to provide your own storage media, but with 1 TB SSD drives coming in at under £100 and ordinary hard drives of up to 4 TB at under £50 that is acceptable, and, at the moment you need to source your own caddy for the drive you choose. The connection is visible at the back and obviously the appearance would be preferable if the drive could be fitted into and connected within the drive space. It takes time to upload your countless photos from you computer hard drive, but uploading from your tablet or mobile phone, because there are probably less photos, is more speedy. Once uploaded the software within the box organises the photos in accordance with the metadata (if any) into Locations, Scenes and, very helpfully, facial recognition and sorts your photos by date, location, camera, person and scene. It also gives you the ability to tag the photos. Above all, however, after the initial outlay, (at the moment) there are no additional fees. I moved to this upon the demise of Shoeboxapp, where my partner and I had both subscribed to the "Pro" edition at about £78 per year, so in two to three short years the Monument Photo Management Device will be showing a profit. What is brilliant is that photos taken on your mobile or tablet are uploaded as soon as you come within your home wifi without the need to do anything, so you have a reliable backup readily available. You can then increase space on your mobile and tablet by deleting the photos, safe in the knowledge that they are stored within the drive attached to the box. It would be advisable to backup the drive within the box, either to another drive or the cloud, but the box can be arranged as its own raid backup. That, however, would not guard against a local disaster. It would be helpful if the software would enable incremental back up. There are improvements that doubtless will be made over time, but as a start up I believe this device is fully worthy of the 5 star rating I have given. Since giving that review, I have been charged import duties and charges of £35.26, which, of course, has a slight effect on the financial position.

Initially good but support doesnt exist The product is greatat first, however when there is a problem there is zero support, I can no longer run the app on android dont no why but the support just ignores my support messages, Please avoid this product as its very flakey