Very bad service Very bad service. No response from support team over the last 2 months. Really bad. Not recommended for purchase of any of the products of monument.

Don't waist your time or money A load of crap used to work ok now monument 2 is out my one now doesn't work keep trying to get help from support team now they just don't answer emails

This company is a RIPOFF This company is a RIPOFF. Their equipment ultimately fails after you have paid $$$ and there is NO SUPPORT. Many bad reviews on various sites including the Chicago area Better Business Bureau. SAVE YOUR MONEY AND BUY A PRODUCT FROM A COMPANY THAT VALUES YOUR BUSINESS.

App no longer works and no customer service This worked great for me for the last 3 or 4 years. Now its suddenly stopped working properly. A good chunk of my photos don’t appear in the app (thankfully they are not deleted from my device). Contacted customer support several times over the past 4 months and nothing. Pretty much no social media (apart from twitter which no one looks at) and no other way to contact or review them. Disappointing.

Organise countless photographs. This is a wonderful new artefact in the shape of a box to organise countless photographs. You need to provide your own storage media, but with 1 TB SSD drives coming in at under £100 and ordinary hard drives of up to 4 TB at under £50 that is acceptable, and, at the moment you need to source your own caddy for the drive you choose. The connection is visible at the back and obviously the appearance would be preferable if the drive could be fitted into and connected within the drive space. It takes time to upload your countless photos from you computer hard drive, but uploading from your tablet or mobile phone, because there are probably less photos, is more speedy. Once uploaded the software within the box organises the photos in accordance with the metadata (if any) into Locations, Scenes and, very helpfully, facial recognition and sorts your photos by date, location, camera, person and scene. It also gives you the ability to tag the photos. Above all, however, after the initial outlay, (at the moment) there are no additional fees. I moved to this upon the demise of Shoeboxapp, where my partner and I had both subscribed to the "Pro" edition at about £78 per year, so in two to three short years the Monument Photo Management Device will be showing a profit. What is brilliant is that photos taken on your mobile or tablet are uploaded as soon as you come within your home wifi without the need to do anything, so you have a reliable backup readily available. You can then increase space on your mobile and tablet by deleting the photos, safe in the knowledge that they are stored within the drive attached to the box. It would be advisable to backup the drive within the box, either to another drive or the cloud, but the box can be arranged as its own raid backup. That, however, would not guard against a local disaster. It would be helpful if the software would enable incremental back up. There are improvements that doubtless will be made over time, but as a start up I believe this device is fully worthy of the 5 star rating I have given. Since giving that review, I have been charged import duties and charges of £35.26, which, of course, has a slight effect on the financial position.