MDacne

San francisco, United States
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4.05
Based on 20 Reviews

5

75.00%

4

0.00%

3

0.00%

2

5.00%

1

20.00%
About MDacne

#1 Acne app for analyzing acne prone skin. Real-time information about acne type and severity together with a custom personal acne treatment plan.

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Its Fa
GB

Mdacne I have severe acne but mdacne has been a life changer. My skin isn't completely clear yet but the texture of my skin has improved compared to before. The product takes time to work, so be patient and with any acne product, it gets worse before it gets better. Don't hesitate to try mdacne and watch your skin change. I also brought the mask which doesn't break out my skin compared to surgical masks

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Alanna E Roberts
GB

Must be fake reviews on here... Well. It's actually clearing up my face when not much else did. Every time I used the product I said "wow! And to think I only paid $9 in shipping! This is pretty awesome!!! I might actually buy the full product at some point!" UNTIL.. I pick up my phone and get alert MDACNE tried to charge me $58! Thankfully, I didn't have that much in that account so it didnt go through. I'm communicating with my bank and pretty furious MDACNE had done this because I never signed up for anything. I saw this from a Facebook ad which took me directly to a site to answer skin questions and upload a photo of my face. I was to input my card and address information FOR THE FREE TRIAL PACKAGE'S SHIPPING ONLY. There was NOTHING INDICATING ANY KIND OF SUBSCRIPTION OR MEMBERSHIP. This is NO WAY TO ADVERTISE YOUR PRODUCT. They may have a decent rating here on trustpilot, but go look at p*ss*edconsumer [dot] com and other review sites and see what THEY say!!!

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Roxi Rowell
GB

Bad experience overall. After seeing popup ads for the 'free trial box' I decided to order one. I regret this now. Cost me £9 just to ship it to the UK and when it did arrive, I was eager to try it. The pore strips didn't work properly and they were past the exp date BY TWO MONTHS. I had only realised this after I had tried out all the products and by then the damage to my skin was too bad. I specifically noted that I have dry skin and the 'treatment' made it worse. It made my face turn red and the skin was cracking so bad. It was very painful and I got in touch with someone from the team and they said that I shouldn't have applied the creams to my nose, around my mouth and eye area. Very bad experience. DO NOT PURCHASE THIS PRODUCT.

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Rebecca Jane Moseley
GB

struggle to cancel subscription I tried this product on the £9 offer unfortuantely it wasnt for me. I cancelled this by facebook messenger as for some reason there was nothing showing in my login account. I was then charged £58 so i emailed the support email, unfortunately the bank would not refund this. There is no contact number for MDacne and after weeks of waiting i heard nothing back. I cancelled my card and was again charged another £58 yesterday! again i have emailed and messaged. Please be careful you will make payments but struggle to get hold of anyone for support at Mdacne

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Katy
GB

Scammers and worst customer service I… Worst customer service I have ever received in my life!!!!!!! Do not buy this product, there I was thinking I could try this new product with their offer which seemed like a good deal, I could not of been more wrong. First of all the offer kit never arrived, then all of a sudden they take £58 out of my account, I haven’t even received the first kit and I did not agree to any subscription. When contacting their customer service I was told it’s my fault because I put in the wrong address and my parcels were returned to sender but I’m only allowed £29 back because my parcels were return to sender. First of all I have lived in this house since I was a little girl. I know my address, but according to this agent, she knows my address better than me, I put it wrong and because of that I’m only allowed a partial refund although I received no products. Which I’m sure is illegal, but anyway, I have had to go to my bank to block them taking payments and I will have to get my bank to get the rest of my money back. Customer service is awful Postal service is awful Agents know more than you about everything, even where you live They are just about money, they could not care I don’t have the product, they have not mentioned once about making sure this product gets to me, all they talk about is keeping my money. It’s not about good skin, it’s about them making money by hiding things in the small print.

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