I just downloaded the new version and didn't like it. I just downloaded the new version, December 2023, version 8.11. I use Skype daily and I'm largely happy with it but this new version promptly changed my name and my Skype ID and lost the funds I have against my account. Fortunately it installed alongside the old version so I was able to uninstall it promptly and revert to the more reliable older version. Stop trying to improve something that's fine as it is.

What happened to Skype? This used to be a well functioning phone app that was a reasonably priced alternative worldwide when other phone services failed. Now it seems to be a Social Media wannabe that can't place a phone call. You can't even edit a contact entry. If MS wants to get into the Social Media game why didn't you just create an app instead of ruining this one? Weren't apps your core business?

Poor customer support/do not use Skype unless you have to I have found Skype good until you have a problem and loose your account. It is impossible to get any useful help on their chat line or through recover your account. Customer support is useless and you loose your credit. I have spent over eight hours trying to resolve this.

Awful interface.Settings either in… Awful interface.Settings either in wrong places or completely hidden. Grid views never work properly. Caller windows don't appear. People can't see each other. No clear idea why certain video windows don't appear on main screen as grid - or at all - but may still indicate as 'connected' via circular profile icons at top. It's a complete mess.

I wish I can give Skype 0 stars I wish I can give Skype 0 stars. I have paid for credit which I have not received. This has happened several times and only after contacting them do I get my credit added to my account but on this occasion, they are saying they cannot see my credit as paid when it has been taken from my bank and I received a receipt as proof of payment. I contacted them again and they are saying they have applied for my money to be refunded. They never applied for it to be taken!!! Am done. Skype, you are dishonest and all bad deeds will return to you two fold.