It used to be a really good app It used to be a really good app, but the moment it became a part of Microsoft everything went wrong. First the interface, which is unbearable, then weird policies like security policy which no-one can understand and lastly user management, where you never know if you are looking in your phone book and looking for a Skype user ... Relatively simple and easy task, isn't it? But Microsoft (again) made it totally wrong - like everything.

Poor customer support/do not use Skype unless you have to I have found Skype good until you have a problem and loose your account. It is impossible to get any useful help on their chat line or through recover your account. Customer support is useless and you loose your credit. I have spent over eight hours trying to resolve this.

Don't by skype credit, it's a scam I bought skype credit today. My credit card balance was charged, but skype mobile app show processing... then it got error and no credit added to my Skype account. Also, there's no way to content Skype's support. No email, no hotline and online help page is just like FAQ which just say check the payment, check the balance blah blah blah... I found no way to get my money back nor get the credit that I bought.

Good for audio calls I'm satisfied with the quality of audio calls. I don't use video though. Skype comes in handy if you have a remote job and need to collaborate with your colleagues. As for other purposes, the features may not be enough. For example, if I was giving private or group classes, I would probably prefer a video conferencing platform instead. But it's up to you, I remember Skype language lessons were extremely popular before the pandemic. Anyway, what you definitely can't do on Skype is send large files. There's a limit of 300MB.

Disgusted If it weren't for my job requiring the use Skype, I would stop using it FOREVER. You repeatedly ban and block accounts without any valid reason. I attempted to reach out to the chat support, but they claimed it wasn't their department. Despite filling out forms and sending emails over the past 3 months, I have NEVER RECEIVED A SINGLE RESPONSE. I have thoroughly reviewed your policy, and I am not violating any terms. No contacts are being added, no bulk messaging, no spam, and no scams are involved. Despite creating new accounts, you persistently ban me. Yesterday, I wasn't even using Skype when you blocked me again. You must stop relying on bots; Hire more humans; there's NO ONE to contact about the issue. The chat support is utterly USELESS, to say the least. They disregard the problem description, respond with copy-and-paste messages, avoid my questions, and purposefully miss the point. It's like talking in a loop, repeatedly explaining the same thing to someone who isn't reading anyway. Frankly, I am embarrassed for you.