Customer Service Non-Existent I had a subscription to make unlimited calls to the US (landlines) for over 5 years and it worked perfectly until recently. The past few months I have been unable to connect to a US landline without any explanation or customer service help. Skype makes it impossible to get in contact with tech support and disconnect the service. I kept getting charged monthly for a service I am not able to use. So happy to finally cancel my subscription and go with another provider. Good riddance.

I wish I can give Skype 0 stars I wish I can give Skype 0 stars. I have paid for credit which I have not received. This has happened several times and only after contacting them do I get my credit added to my account but on this occasion, they are saying they cannot see my credit as paid when it has been taken from my bank and I received a receipt as proof of payment. I contacted them again and they are saying they have applied for my money to be refunded. They never applied for it to be taken!!! Am done. Skype, you are dishonest and all bad deeds will return to you two fold.

Skype is great product for audio calls Skype is great product for audio calls when the group of participants is not too large otherwise its gives audio voice issues. It is an average for video communications. Skype works nice for one to one communication but bad for more number of participants.

Don't by skype credit, it's a scam I bought skype credit today. My credit card balance was charged, but skype mobile app show processing... then it got error and no credit added to my Skype account. Also, there's no way to content Skype's support. No email, no hotline and online help page is just like FAQ which just say check the payment, check the balance blah blah blah... I found no way to get my money back nor get the credit that I bought.

Poor customer support/do not use Skype unless you have to I have found Skype good until you have a problem and loose your account. It is impossible to get any useful help on their chat line or through recover your account. Customer support is useless and you loose your credit. I have spent over eight hours trying to resolve this.