In app purchase does not work I purchased an international call subscription on Skype and paid in app via Apple Pay. Apple took the payment but the subscription never came through. I’ve contacted both Apple and Skype multiple times about this and each point to the other as the responsible party. Apple refuses to refund the money and Skype refuses to activate the subscription as they say Apple has not sent through the required information. I have never had such a disappointing experience with an in-app purchase. This is outright fraud on the part of Skype.

Customer Service Non-Existent I had a subscription to make unlimited calls to the US (landlines) for over 5 years and it worked perfectly until recently. The past few months I have been unable to connect to a US landline without any explanation or customer service help. Skype makes it impossible to get in contact with tech support and disconnect the service. I kept getting charged monthly for a service I am not able to use. So happy to finally cancel my subscription and go with another provider. Good riddance.

I just downloaded the new version and didn't like it. I just downloaded the new version, December 2023, version 8.11. I use Skype daily and I'm largely happy with it but this new version promptly changed my name and my Skype ID and lost the funds I have against my account. Fortunately it installed alongside the old version so I was able to uninstall it promptly and revert to the more reliable older version. Stop trying to improve something that's fine as it is.

I keep going round in circles with… I keep going round in circles with passcodes and being able to put money on my account t9 use. I go through forgotten passcode. Then I cannot remember the old email address and it does not allow me to receive codes by my phone number as it loops me. Tel 07825 323 211

Don't by skype credit, it's a scam I bought skype credit today. My credit card balance was charged, but skype mobile app show processing... then it got error and no credit added to my Skype account. Also, there's no way to content Skype's support. No email, no hotline and online help page is just like FAQ which just say check the payment, check the balance blah blah blah... I found no way to get my money back nor get the credit that I bought.