Spanish vegan brand I love Spanish vegan brand I love! I bought myself the Moderno watch and some wooden makeup brushes for my girlfriend. We didn’t need to contact customer service, but shipping was fast and we love everything. They included a card in the parcel about the charity work they do too! Support small.

Such a lovely shopping experience I couldn't be happier with my Hurtig Lane watch! Not only is it beautiful and ethically-made, the customer service team are an absolute dream too. There was a small fault with the model I'd received and they were very helpful, sending a replacement straight away. I'll definitely be shopping with them again and also recommending them to friends!

The order came quick and the watch band… The order came quick and the watch band I got is high quality and looks amazing. 10/10 product.

Unacceptable delivery timelines Yet to receive the watch strap ordered 15 days ago. Their website says that the delivery time for Rest of the World is 7-10 days, which is clearly not true. When I wrote to customer service, they said the typical time is 12-15 WORKING days, which is a far cry from what they have listed on their website. Since I haven't received my order yet, I can't comment on the product itself but the waiting time has been a complete letdown. Update: It’s been a month and I still haven’t received the strap. The Hurtig customer care team refunded the entire amount promptly when I wrote to them, but the overall experience has been very disappointing.

Worth the wait This is a business that I would definitely give a second chance to. I placed my order on Nov 29th and waited weeks for confirmation of shipping and then experienced delays in response time when I emailed the company. It seems they fixed whatever email issue they were having that caused the delay, because afterwards they were very prompt to reply and very helpful. When I explained that I still never received my watch, they reshipped the watch with expedited shipping and a free watch band. I received my package on 12/21/23, a little under a month after I ordered. I am so thrilled it came in in time for Christmas. The watch is beautiful, the packaging is unique and trendy, and I feel good about the kind of company I gave my money to this holiday season. There were some bumps in the road, but the watch was worth the wait. I'll definitely order again in the future-- definitely recommend.