have a go I will not use this company again. My order never arrived. Firstly, the customer service team was tracking my parcel, but completely ignored my emails when it did not arrive 14 days after the expected delivery date. After the experience I received, I find it very hard to believe that this company has "an ethical background and values". Sadly, they do not respect their own clients. I would not recommend Hurtig Lane to anyone who appreciates their own time, nerves and funds. I have received my money back thanks to my bank and Section 75 of the Consumer Credit Act 1974. Hurtig Lane made zero effort to sort the issue out. Since I have posted this review, Hurtig Lane has contacted me and sincerely tried to investigate and rectify the issue described above. As a genuine disclaimer I need to mention that I have received no financial or any other kind of benefits from Hurting Lane or 3rd parties in light of this addition to my previous review. I just truly believe that everyone can make a mistake and everyone has the right to a second chance. I need to say that a few years back I had a vegan leather watch strap from Hurtig Lane. The quality of the product was second to none, hence the desire to buy a new one.

High quality watches at good prices The watches are high quality and have the look and feel of genuine leather. The colours are vibrant. Most of all, the family running the business is very kind and passionate about their work. I would purchase again and have already recommended the brand to my friends and family.

Bumpy Start But Great Finish I too hadn't received shipping confirmation of my order from Black Friday and was concerned whether I would ever receive my watch. However, my email enquiry was answered promptly and professionally by Customer Service and I was provided with proof of shipping. I was okay with the item being past Christmas as long as I knew it was on the way. As luck would have it, my order was received the next day. It was very well packaged to protect against damage and the gift packaging and watch itself are beautiful. I think my daughter will love it and I would order from Hurtig Lane again without hesitation.

Unacceptable delivery timelines Yet to receive the watch strap ordered 15 days ago. Their website says that the delivery time for Rest of the World is 7-10 days, which is clearly not true. When I wrote to customer service, they said the typical time is 12-15 WORKING days, which is a far cry from what they have listed on their website. Since I haven't received my order yet, I can't comment on the product itself but the waiting time has been a complete letdown. Update: It’s been a month and I still haven’t received the strap. The Hurtig customer care team refunded the entire amount promptly when I wrote to them, but the overall experience has been very disappointing.

I really was happy with the watch I… I really was happy with the watch I received even though I had to pay a lot of duty to receive the watch ( not the company's fault but needing a return makes it difficult) I love the look and was happy when I got it but really disappointed to find the front of the face was scratched! I do not want to pay the extra 20 plus shipping to try and get a new one since I already had to pay a hefty import fee. I am so disappointed to receive it like this and feel there's nothing. I can do unless I pay a lot more.