Bumpy Start But Great Finish I too hadn't received shipping confirmation of my order from Black Friday and was concerned whether I would ever receive my watch. However, my email enquiry was answered promptly and professionally by Customer Service and I was provided with proof of shipping. I was okay with the item being past Christmas as long as I knew it was on the way. As luck would have it, my order was received the next day. It was very well packaged to protect against damage and the gift packaging and watch itself are beautiful. I think my daughter will love it and I would order from Hurtig Lane again without hesitation.

Do not order from Hurtig Lane Vegan and ethically made watches, what's not to like? Well, that's the theory. The practice is some of the worst customer service I've experienced to date, and I would caution everyone against ordering from this shop. I ordered a watch in early March, the website stated delivery times to be 5–7 days. After two weeks of no news, no shipment notice, and no watch, I contacted the shop. At first I did not get a reply. After another attempt, they finally responded and told me that my order may have got lost. After several further emails, I was told the watch had been shipped (but if so, why was I not notified of its shipment?), but that the courier might have lost it. They offered to post the watch again with a different courier. When I agreed to this, I was told that the style I had ordered was sold out and I would have to wait at least another week. Why was this not mentioned before? Instead, I spent about 10 days emailing back and forth with their customer service without clear answers, and only further delays. Overall, my impression is that this site might be a scam, and that they might attempt to stall customers indefinitely. Their website has stated for over a month now that customers will get a discount "this weekend". This seems odd. So overall I recommend: do not order from them! The only aspect of this which was handled promptly was the refund. I wish I could be refunded for the time I wasted on this whole experience as well. Edit: After leaving this review, I was contacted by the company multiple times with accusations of writing multiple negative reviews. I wish I had never ordered from them in the first place. Avoid!

100% recommend! I wanted to leave a review because I LOVE my cactus leather watch and I really like that is not just made out of PU leather like a lot of vegan brands. I made a mistake twice with my order, I put the wrong address and I ordered the wrong sized watch strap. The team were really friendly and helpful. They even resent the correct size strap to me for free before they received my returned strap. Great products and service. Would 100% recommend! I have seen some recent reviews here mentioning that customers did not receive a reply to their email. The lady I spoke to mentioned that they had experienced a problem with their mailbox which is now fixed and they are now working on answering any missed emails.

Worth the wait This is a business that I would definitely give a second chance to. I placed my order on Nov 29th and waited weeks for confirmation of shipping and then experienced delays in response time when I emailed the company. It seems they fixed whatever email issue they were having that caused the delay, because afterwards they were very prompt to reply and very helpful. When I explained that I still never received my watch, they reshipped the watch with expedited shipping and a free watch band. I received my package on 12/21/23, a little under a month after I ordered. I am so thrilled it came in in time for Christmas. The watch is beautiful, the packaging is unique and trendy, and I feel good about the kind of company I gave my money to this holiday season. There were some bumps in the road, but the watch was worth the wait. I'll definitely order again in the future-- definitely recommend.

Happy to support a vegan brand Happy to support a vegan brand! Ordered a cactus leather watch for my wife and a bee bracelet for my daughter. The team are friendly and I love that this company give back to local charities. Based in Spain the delivery times aren't as fast as Amazon but I think it is worth the wait and happy to support an ethical company! I will certainly purchase again in the future!