Hopefully Hurtig Lane do better in future FIRST REVIEW: Purchased a watch and received order confirmation mid-November. Requested a status update two weeks later. Now mid-December still heard nothing from them - not even a status update. Reading these reviews, it seems I'm not the only one... I'm so disappointed. I used to have a Hurtig Lane watch and it was great – so great, I wanted to replace it when I broke the old one while trying to change the battery myself (entirely my bad). Seems they've gone downhill over the past few years... UPDATE: After posting my first review, Hurtig Lane reached out to address the problem. Their communication from this point onward was consistently prompt and professional. However, the first package they sent out contained the wrong watch (a different face than the one I ordered). When I pointed this out, they sent out a second package with the correct watch and some complementary straps. I'm glad to have received the watch I ordered because the quality of their products is great. It still sucks that it took almost two months to arrive and that I had to post a negative review to prompt them to communicate and deliver my order. I do like their products and the ethics behind the company, so I hope they get their act together soon.

Unacceptable delivery timelines Yet to receive the watch strap ordered 15 days ago. Their website says that the delivery time for Rest of the World is 7-10 days, which is clearly not true. When I wrote to customer service, they said the typical time is 12-15 WORKING days, which is a far cry from what they have listed on their website. Since I haven't received my order yet, I can't comment on the product itself but the waiting time has been a complete letdown. Update: It’s been a month and I still haven’t received the strap. The Hurtig customer care team refunded the entire amount promptly when I wrote to them, but the overall experience has been very disappointing.

Love their bee jewellery! I’m obsessed with their Bee jewellery and they give donation of profits to a bee conservation charity. I ordered their jewel necklace and matching earrings, they came in a really nice gift pouch and box. I bought for me but I will be buying for a friend too as they make a really nice gift. I emailed them because I made a mistake on my address, they replied quickly and fixed it. So happy to find a successful vegan brand!

High quality watches at good prices The watches are high quality and have the look and feel of genuine leather. The colours are vibrant. Most of all, the family running the business is very kind and passionate about their work. I would purchase again and have already recommended the brand to my friends and family.

Such a lovely shopping experience I couldn't be happier with my Hurtig Lane watch! Not only is it beautiful and ethically-made, the customer service team are an absolute dream too. There was a small fault with the model I'd received and they were very helpful, sending a replacement straight away. I'll definitely be shopping with them again and also recommending them to friends!