KC
GBWorth the wait This is a business that I would definitely give a second chance to. I placed my order on Nov 29th and waited weeks for confirmation of shipping and then experienced delays in response time when I emailed the company. It seems they fixed whatever email issue they were having that caused the delay, because afterwards they were very prompt to reply and very helpful. When I explained that I still never received my watch, they reshipped the watch with expedited shipping and a free watch band. I received my package on 12/21/23, a little under a month after I ordered. I am so thrilled it came in in time for Christmas. The watch is beautiful, the packaging is unique and trendy, and I feel good about the kind of company I gave my money to this holiday season. There were some bumps in the road, but the watch was worth the wait. I'll definitely order again in the future-- definitely recommend.
Consumer
GBSo I gave a Five star review because of… So I gave a Five star review because of the way the company delivered my item and once the communication problem had been sorted it was delivered in the stated time on the website , if you are ordering from this company try not to panic as I believe the issues I was having like a few others was down to technology rather than the company it selves but true to their word they rectified this and I had my item within a week so fair play 👍 The watch I ordered was just the ticket and the gift pouch was first class so would highly recommend 👍⭐️
Laura Hallinan
CAI really was happy with the watch I… I really was happy with the watch I received even though I had to pay a lot of duty to receive the watch ( not the company's fault but needing a return makes it difficult) I love the look and was happy when I got it but really disappointed to find the front of the face was scratched! I do not want to pay the extra 20 plus shipping to try and get a new one since I already had to pay a hefty import fee. I am so disappointed to receive it like this and feel there's nothing. I can do unless I pay a lot more.
Sophie
GBLove my cactus leather watch straps! I bought a new strap for my watch made from cactus leather and I love it! I contacted the company as I was not sure what size strap I needed and they sent me really clear instructions how how to measure my watch strap. I now also have a Hurtig Lane square watch. Orders arrived quickly. Recommend :-) especially the cactus leather!
Naomi Coppard
GBDedicated company Initially, my experience didn't seem great. However, it turned out that there were reasonable explanations. Emails from the company in response to mine were going into my spam, leaving me to think I was being ignored when this was not the case. Mike reached out via phone when he realised I was not recieving his emails and explained the issues they had been facing with their courier. The company are doing what they can to get my order to me before Christmas, which I greatly appreciate. The customer service has been excellent and they seem genuinely disheartened with the reflection the problems they have faced these last weeks has had on their company.