Hopefully Hurtig Lane do better in future FIRST REVIEW: Purchased a watch and received order confirmation mid-November. Requested a status update two weeks later. Now mid-December still heard nothing from them - not even a status update. Reading these reviews, it seems I'm not the only one... I'm so disappointed. I used to have a Hurtig Lane watch and it was great – so great, I wanted to replace it when I broke the old one while trying to change the battery myself (entirely my bad). Seems they've gone downhill over the past few years... UPDATE: After posting my first review, Hurtig Lane reached out to address the problem. Their communication from this point onward was consistently prompt and professional. However, the first package they sent out contained the wrong watch (a different face than the one I ordered). When I pointed this out, they sent out a second package with the correct watch and some complementary straps. I'm glad to have received the watch I ordered because the quality of their products is great. It still sucks that it took almost two months to arrive and that I had to post a negative review to prompt them to communicate and deliver my order. I do like their products and the ethics behind the company, so I hope they get their act together soon.

Such a lovely shopping experience I couldn't be happier with my Hurtig Lane watch! Not only is it beautiful and ethically-made, the customer service team are an absolute dream too. There was a small fault with the model I'd received and they were very helpful, sending a replacement straight away. I'll definitely be shopping with them again and also recommending them to friends!

Spanish vegan brand I love Spanish vegan brand I love! I bought myself the Moderno watch and some wooden makeup brushes for my girlfriend. We didn’t need to contact customer service, but shipping was fast and we love everything. They included a card in the parcel about the charity work they do too! Support small.

I really was happy with the watch I… I really was happy with the watch I received even though I had to pay a lot of duty to receive the watch ( not the company's fault but needing a return makes it difficult) I love the look and was happy when I got it but really disappointed to find the front of the face was scratched! I do not want to pay the extra 20 plus shipping to try and get a new one since I already had to pay a hefty import fee. I am so disappointed to receive it like this and feel there's nothing. I can do unless I pay a lot more.

Dedicated company Initially, my experience didn't seem great. However, it turned out that there were reasonable explanations. Emails from the company in response to mine were going into my spam, leaving me to think I was being ignored when this was not the case. Mike reached out via phone when he realised I was not recieving his emails and explained the issues they had been facing with their courier. The company are doing what they can to get my order to me before Christmas, which I greatly appreciate. The customer service has been excellent and they seem genuinely disheartened with the reflection the problems they have faced these last weeks has had on their company.