They rectified the first issue we had… They rectified the first issue we had promptly which is good. However the quality of the pens is pretty poor, the ball of the pen barely purtrudes the nose cone so unless you're holding the pen completely vertical, the nose cone scratches the paper making it a very rough write and making the text thin and almost opaque.

Great Customer Service Although my logo is super small on the final product, I think that's my responsibility. The customer service was great. I needed a quick turnaround. And not only did they provide it, but two different customer care people were giving me updates about the status of my fonts and delivery dates. I greatly appreciate the communication.

Very Fast Order Turnaround Despite me missing a note from Fastpens with a question regarding my order, they were able to turn the order around very quickly and it still arrived with plenty of time to spare. You rock!

Fast, but had a color issue. Ordering process was great, pricing was good, and production time was awesome. However, I ordered light/medium gray pens and they turned out to be more like medium brownish. The black print had very little contrast despite looking normal when I ordered them. I'll probably still order again, but I'll be more careful about coloration.

Amazing Service, Would Buy Again Not only were the pens delivered incredibly quickly, they were high-quality and the print was spectacular. This was the only website that didn't have a minimum limit, so I'm very glad the product was of high quality.