Absolutely Unmatched service The folks here are genuinely oriented toward the user experience and they love what they do! I have never experienced faster delivery and customer service times ever, and I won't be shopping around elsewhere to find out either! 6 out of 5 stars.

The XL seat with tall cylinder is… The XL seat with tall cylinder is fantastic. Perfect height adjustment for my desk, comfortable, roomy, all the options with arm rest, very sturdy feeling, safe getting when 6'2" 285 leans back in it. Getting seat back attached was slightly difficult lining up bolts, side covers don't quite fit as nice as I'd want and the screw is to long. It's a tad hard on the seating and the lumbar pillow is no use behind the back but I would but another one in a heartbeat. Fantastic product.

couldn't refund reclining mechanism the same day it arrived. bought a reclining mechanism. turns out the seat was broken, leaving the chair back leaning back, giving the appearance it was stuck reclined. tried to refund it, but you apparently don't offer refunds, so i wasted $50. I proceded to buy my new chair from Secret Lab.

My 5-star Base Broke My 5-star Base Broke, and I was happy to see that you offered replacements for a reasonable price. Replacement was easy, but needed youtube guidance. I would recommend how-to videos for at-home replacement parts, which would be a nice touch in the future, similar to your assembly videos.

Chair is exactly what I needed Chair is so supportive. I haven't had any of the back or hip pain from working 10-2+ hours/day at my desk. I asked Customer Service prior to purchasing what would work best for my needs and the advice was just right. I also did have trouble with the right armrest not locking into the position when selected and they sent me a replacement part within 24 hours. Several of my co-workers from home have this chair and it was the best advice from them!