AVOID THIS COMPANY AVOID THIS COMPANY - Horrible communication problems and unfulfilled promises. I have been trying to resolve an order that has gone wrong in every way for the past month. The poorly reboxed office chair I ordered arrived so smashed, due to lack of internal packing, that there were holes in it and parts had fallen out. Eureka tried to avoid responding to my many emails and calls, then said they'd issue a refund when I filed a complaint. But the refund has never shown up and once again, no response. I've never been so angry and frustrated with a seller and feel very used - promising a refund to get me off their back and close my complaint but never doing it. Despicable and dishonest business practices.

Ran into a snag with installation… Ran into a snag with installation because a couple small parts were missing, but customer service resolved this quickly. Used for some days now, I am happy with this standing desk.

The company's customer service is absolutely horrible The company's customer service is terrible. My desk was held up with a "security issue" that their poorly written emails struggled to clarify. I have spent several days (because the agents' response time is long) dealing in an email back and forth, and they never seemed to be able to clearly explain what they needed. I'm not sure the agents speak English very well. I want the very unique desk that Eureka sells, but I will never risk trying to buy a product from this company again.

About my experience The desk was delivered quickly, as scheduled, undamaged and with all pieces. Assembly instructions were relatively easy to follow and came with necessary tools and additional connectors, just in case. Desk works as expected, raising up or down smoothly and with little noise. The on-desk power sources for USB, Qi wireless and standard 120, are convenient though they do take up some of the limited desk area. The desktop area is not that deep and led to some rearranging of keyboard and notepad. I did not find it necessary to use the monitor shelf but it too would further encroach on the limited desktop space. The drawers are nice to help keep the desktop clear and add additional color and interest to the otherwise dark desktop.

Poor shipment communication. I had received notice that my desk will be arriving on 8/29 via FedEx. The package arrived at my doorstep and upon opening it, I discovered it was only the desk legs and motor. NO DESKTOP!! I called customer service and they said they will provide a status in 24 hours. I received a communication the following day indicating that the desktop will be shipped by a different logistics company and they will provide a status. This company did not pick up the desk from Eureka until 8/31 and had to call me to schedule an appointment for delivery, and their first availability was not until 9/7. Eureka needs to do a better job communicating their shipments info to their customers! Also, if you have failed the customer in the initial shipment, you probably should prioritize the corrected shipment and not have them wait another week.