My wife love it My wife was in the hunt for an ergonomic desk that would allow her to work comfortably while standing. However, she was adamant about not compromising on design. After a thorough search, we stumbled upon Eureka Ergonomic and discovered they had an attractive selection of standing desks on sale. When our desk arrived, we were so impressed. In one desk, we found both the functionality and aesthetics, we were searching for.

Manufacturer defect, refused to help. I brought their 42 inch desk and when assembling it, we noticed that that there were no screw holes for both sides drilled into the supports of the desk which are to attach the left leg to the desk. I contacted their support and they beat around the bush, asking for pictures of all sizes, including pictures of the instruction manual (which I had already provided in the initial email) before brushing me off. I managed to get it together, but because of the lack of screws on the left leg, the desk is lacking the proper support. It's a nice desk, well put together, manufactured and the RGB embedded in the glass is fantastic. The desk gets 5 stars. It's their customer service which gets 2. Edit: Customer service for back to me and sent a new desk free of charge.

Fabulous experience with the company Fabulous experience with the company. The initial chair sent had a click sound when pulled back from max reclined. The representative Ching not only sent a replacement but sent a professional assembler to assemble the new chair and make sure it works fine. He also disassemble the old chair and packed it up which was picked up by FedEx next day. On top of it, they also gave me a rebate as a goodwill gesture. And the chair itself is awesome, a great addition to my study in progress.

Poor shipment communication. I had received notice that my desk will be arriving on 8/29 via FedEx. The package arrived at my doorstep and upon opening it, I discovered it was only the desk legs and motor. NO DESKTOP!! I called customer service and they said they will provide a status in 24 hours. I received a communication the following day indicating that the desktop will be shipped by a different logistics company and they will provide a status. This company did not pick up the desk from Eureka until 8/31 and had to call me to schedule an appointment for delivery, and their first availability was not until 9/7. Eureka needs to do a better job communicating their shipments info to their customers! Also, if you have failed the customer in the initial shipment, you probably should prioritize the corrected shipment and not have them wait another week.

AVOID THIS COMPANY AVOID THIS COMPANY - Horrible communication problems and unfulfilled promises. I have been trying to resolve an order that has gone wrong in every way for the past month. The poorly reboxed office chair I ordered arrived so smashed, due to lack of internal packing, that there were holes in it and parts had fallen out. Eureka tried to avoid responding to my many emails and calls, then said they'd issue a refund when I filed a complaint. But the refund has never shown up and once again, no response. I've never been so angry and frustrated with a seller and feel very used - promising a refund to get me off their back and close my complaint but never doing it. Despicable and dishonest business practices.