Fabulous experience with the company Fabulous experience with the company. The initial chair sent had a click sound when pulled back from max reclined. The representative Ching not only sent a replacement but sent a professional assembler to assemble the new chair and make sure it works fine. He also disassemble the old chair and packed it up which was picked up by FedEx next day. On top of it, they also gave me a rebate as a goodwill gesture. And the chair itself is awesome, a great addition to my study in progress.

Ran into a snag with installation… Ran into a snag with installation because a couple small parts were missing, but customer service resolved this quickly. Used for some days now, I am happy with this standing desk.

Manufacturer defect, refused to help. I brought their 42 inch desk and when assembling it, we noticed that that there were no screw holes for both sides drilled into the supports of the desk which are to attach the left leg to the desk. I contacted their support and they beat around the bush, asking for pictures of all sizes, including pictures of the instruction manual (which I had already provided in the initial email) before brushing me off. I managed to get it together, but because of the lack of screws on the left leg, the desk is lacking the proper support. It's a nice desk, well put together, manufactured and the RGB embedded in the glass is fantastic. The desk gets 5 stars. It's their customer service which gets 2. Edit: Customer service for back to me and sent a new desk free of charge.

BEWARE!! BEWARE!!! DO NOT BUT FROM THIS COMPANY!!!! I ordered brown leather chairs and received bright orange chairs. And it’s not just me being picky. The chairs match an orange shop vac, and five people who saw them thought I intentionally ordered orange. Even the customer service agent I spoke with saw the picture and agreed they are orange. They aren’t even close to brown, and I’m fairly certain they aren’t real leather as described. Despite the truly awful chairs, AND having to email and call for three days to finally get ahold of someone, I have kept my cool and been kind and respectful, only to be met with gaslighting and corporate greed. After repeated emails pointing out that this was not just a matter of me changing my mind but that I essentially received incorrect items, and that I should not be responsible because of their mistakes, they extended a “gesture of goodwill” and agreed to waive the $425 return shipping cost if I pay the “minimum 25% restocking fee”. Assuming they only withhold the minimum (which based on my experience thus far seems extremely unlikely) that’s $400. Which means instead of the initial $825 return fees, they’re now graciously *eyeroll* allowing me to only pay $400 (at least) because of THEIR DECEIT AND MISREPRESENTATION. So I either keep the hideous orange chairs and am out $1600. Or return them and am out $400 with nothing to show for it except a week’s worth of frustration. This has by far been one of the worst purchases and customer service experiences. Avoid this company at all costs.

I found a unique desk design that is… I found a unique desk design that is just beautiful, so bought it. Very happy with this product and price!