Clear and Prompt The customer service representative was clear and prompt. They understood my concern immediately and moved toward resolution. I appreciate the care that they showed in helping me.

Fabulous experience with the company Fabulous experience with the company. The initial chair sent had a click sound when pulled back from max reclined. The representative Ching not only sent a replacement but sent a professional assembler to assemble the new chair and make sure it works fine. He also disassemble the old chair and packed it up which was picked up by FedEx next day. On top of it, they also gave me a rebate as a goodwill gesture. And the chair itself is awesome, a great addition to my study in progress.

The company's customer service is absolutely horrible The company's customer service is terrible. My desk was held up with a "security issue" that their poorly written emails struggled to clarify. I have spent several days (because the agents' response time is long) dealing in an email back and forth, and they never seemed to be able to clearly explain what they needed. I'm not sure the agents speak English very well. I want the very unique desk that Eureka sells, but I will never risk trying to buy a product from this company again.

Ran into a snag with installation… Ran into a snag with installation because a couple small parts were missing, but customer service resolved this quickly. Used for some days now, I am happy with this standing desk.

Glad I found this computer tower holder… Glad I found this computer tower holder on Eureka, as it can hold my NZXT computer case perfectly. The adjustable height is great. Quality build, no doubt.