BEWARE!! BEWARE!!! DO NOT BUT FROM THIS COMPANY!!!! I ordered brown leather chairs and received bright orange chairs. And it’s not just me being picky. The chairs match an orange shop vac, and five people who saw them thought I intentionally ordered orange. Even the customer service agent I spoke with saw the picture and agreed they are orange. They aren’t even close to brown, and I’m fairly certain they aren’t real leather as described. Despite the truly awful chairs, AND having to email and call for three days to finally get ahold of someone, I have kept my cool and been kind and respectful, only to be met with gaslighting and corporate greed. After repeated emails pointing out that this was not just a matter of me changing my mind but that I essentially received incorrect items, and that I should not be responsible because of their mistakes, they extended a “gesture of goodwill” and agreed to waive the $425 return shipping cost if I pay the “minimum 25% restocking fee”. Assuming they only withhold the minimum (which based on my experience thus far seems extremely unlikely) that’s $400. Which means instead of the initial $825 return fees, they’re now graciously *eyeroll* allowing me to only pay $400 (at least) because of THEIR DECEIT AND MISREPRESENTATION. So I either keep the hideous orange chairs and am out $1600. Or return them and am out $400 with nothing to show for it except a week’s worth of frustration. This has by far been one of the worst purchases and customer service experiences. Avoid this company at all costs.

Poor shipment communication. I had received notice that my desk will be arriving on 8/29 via FedEx. The package arrived at my doorstep and upon opening it, I discovered it was only the desk legs and motor. NO DESKTOP!! I called customer service and they said they will provide a status in 24 hours. I received a communication the following day indicating that the desktop will be shipped by a different logistics company and they will provide a status. This company did not pick up the desk from Eureka until 8/31 and had to call me to schedule an appointment for delivery, and their first availability was not until 9/7. Eureka needs to do a better job communicating their shipments info to their customers! Also, if you have failed the customer in the initial shipment, you probably should prioritize the corrected shipment and not have them wait another week.

Eureka Office Furniture Surpasses Expections When setting up our new office, it was important that we select furniture that met both our financial and aesthetic criteria. After sifting through varied online reviews, I opted to order twelve items, including sofas, chairs, and desks from Eureka. Upon ordering, I was very pleased with the quick, professional response from their support team. They efficiently handled the delivery logistics, clarifying important points such as a loading dock and the manpower required for unloading. They also explained what was necessary for assembling the Ark desk, which needs at least two people due to its size and weight. In the end, I decided to choose to have Eureka pre-assemble the desk which significantly streamlined the setup process. This made the entire purchase and delivery so much easier! The delivery arrived via a dedicated box truck and was executed flawlessly. All my beautiful items arrived in pristine condition. In conclusion, Eureka surpassed my expectations. We are enjoying sleek, contemporary, quality furniture that is perfect and gorgeous in my office.

Beautiful standing desk Was bummed about a couple days late delivery. As someone who works from home, an ergonomic desk is a must, and this one didn't disappoint me. Really happy with the quality and its sleek design!

The desk works great with no issues The desk works great with no issues. I deducted one star though because of a two day delay in shipping. But still pleased with this purchase.