Customer Service (Abigail) very rude Customer Service (Abigail) very rude. My order was very late and hadn't moved in almost 2 weeks. I asked what I should do, she said she'd send out a replacement. Well, here I am almost 2 months past my original order date, I finally received my original order. But no compensation for the wait. They said once the "compensation order" comes in I can keep it but even that hasn't moved. I doubt anyone at the company cares enough to read this. Due to their lack of response on the website. Bottom line for me is that they only care about sales. Which is important but if I'm paying this much for products for me and my clients I'd like feel like they want me to be a returning customer, which I could be but if the only answer I'm getting is basically "sorry for the inconvenience, you just have to wait" I don't know how inclined I am to reordering.

Terrible customer service Terrible customer service, was placing an order with a discount code that worked right up till completion then it suddenly said “this discount code is not available to you”. I contacted customer service to only be told that codes are email linked and was ignored when I said I never received my welcome one. I told them I’d go elsewhere and to not contact me again unless it was a supervisor and yet the snotty Abigail replied again with have a good day ignoring my request for a supervisor.

Issues with delivery I placed my order on August 8 and so far I have not received my parcel.

Products are phenomenal, BUT... Products are phenomenal. Haven't had an issue yet. Their Aer Gel system is solid, and the Gel-X is as original as it can get. My main issue is their customer service. It seems like most companies forget what "customer service" was all about. The customer service staff aren't friendly at all. I get half-a**ed answers from them all the time, which is disappointing for a company that's leading the industry in product innovation. Also, when I reach out to their customer support through chat or email, it takes almost 48 hours to get somewhat of a response. That's pretty terrible... I do have confidence that they can turn this around, but the question is, will they?

Amazing customer service and quick… Amazing customer service and quick shipping times