MARIA PILAR PINO VALEROS
ESIssues with delivery I placed my order on August 8 and so far I have not received my parcel.
Lei
GBCustomer Service (Abigail) very rude Customer Service (Abigail) very rude. My order was very late and hadn't moved in almost 2 weeks. I asked what I should do, she said she'd send out a replacement. Well, here I am almost 2 months past my original order date, I finally received my original order. But no compensation for the wait. They said once the "compensation order" comes in I can keep it but even that hasn't moved. I doubt anyone at the company cares enough to read this. Due to their lack of response on the website. Bottom line for me is that they only care about sales. Which is important but if I'm paying this much for products for me and my clients I'd like feel like they want me to be a returning customer, which I could be but if the only answer I'm getting is basically "sorry for the inconvenience, you just have to wait" I don't know how inclined I am to reordering.
djsklh
GBShipping and Customer Service There are two main areas where this company can improve. The first is shipping and the other is customer service. I placed an order weeks ago and the tracking isn’t even being updated at this point. I called customer service and the representative was completely unhelpful and seemed to not know what was going on or how to find out. I was honestly shocked at how clueless she was. As of today, I still don’t have my order and I’ve lost faith in customer services ability to resolve issues. This is my second and likely last order. Apres, your company would benefit from training your agents and analyzing your shipping process.
Alma Rivera
GBExcellent👍🏻 -
Travis Lim
SGItem issue Long story short. There is no return policy. It is a no-no for online shopper. Avoid at all cost.