Didn’t receive order and can’t get a refund! I was really looking forward to getting this kit and finally decided to splurge on it. Probably would have been awesome but unfortunately half of it (both boxes of tips) were not delivered. Customer service is prompt at responding, but completely unhelpful. They have to do an inventory which takes 5 business days, which I totally understand. However, their tone is accusatory and they have denied my request to purchase new tips at my expense and have them grant expedited shipping. I finally got so frustrated with this whole mess that I asked to have return labels sent to me after the investigation so that I could just return everything I received and be done with it - but this company does not allow returns or exchanges for any reason! They said they’d make a one time exception for me though, but I’d have to pay shipping. I am just really at a loss for words. I’ve never heard of a company not allowing returns or exchanges, especially since it’s only been 2 weeks, I have a receipt and everything is unopened/in original packaging. I had such high hopes and thought I was dealing with a high end company, but obviously not.

This company should be out of business This company should be out of business. they have the worst customer service. they do not answer phones and they could care less when they mess up. packages are often delivered late if at all. Yet you always see them posting on social media new launches. If I could give them a 0 star I would. 100% do no recommend

Issues with delivery I placed my order on August 8 and so far I have not received my parcel.

Shipping and Customer Service There are two main areas where this company can improve. The first is shipping and the other is customer service. I placed an order weeks ago and the tracking isn’t even being updated at this point. I called customer service and the representative was completely unhelpful and seemed to not know what was going on or how to find out. I was honestly shocked at how clueless she was. As of today, I still don’t have my order and I’ve lost faith in customer services ability to resolve issues. This is my second and likely last order. Apres, your company would benefit from training your agents and analyzing your shipping process.

Customer service is absolutely AMAZING Customer service is absolutely AMAZING! My address was incorrect after submitting my order, and they emailed me back immediately with a solution. I love the products! The nails stay on for 3 weeks, are so easy to do on my own, and look professional! Love this company!