Terrible customer service Terrible customer service, was placing an order with a discount code that worked right up till completion then it suddenly said “this discount code is not available to you”. I contacted customer service to only be told that codes are email linked and was ignored when I said I never received my welcome one. I told them I’d go elsewhere and to not contact me again unless it was a supervisor and yet the snotty Abigail replied again with have a good day ignoring my request for a supervisor.

Amazing customer service and quick… Amazing customer service and quick shipping times

TERRIBLE CUSTOMER SERVICE AND POLICY I’m surprised with the policy of return and refund from this company along with the customer service. They sent me wrong item and I asked for a refund with prepaid label for the wrong item was sent. They refused to pay the shipping cost and said the system doesn't allow modify the order or pay for the return shipping. Customer services is very rude with ridiculous policy. This is my first time order directly from Apres and I'm not gonna purchase again in the future. This is not type of business that we should support with this type attitude. Terrible experiences

Products are phenomenal, BUT... Products are phenomenal. Haven't had an issue yet. Their Aer Gel system is solid, and the Gel-X is as original as it can get. My main issue is their customer service. It seems like most companies forget what "customer service" was all about. The customer service staff aren't friendly at all. I get half-a**ed answers from them all the time, which is disappointing for a company that's leading the industry in product innovation. Also, when I reach out to their customer support through chat or email, it takes almost 48 hours to get somewhat of a response. That's pretty terrible... I do have confidence that they can turn this around, but the question is, will they?

You are honestly the best company in… You are honestly the best company in the nail industry. Your quality is unlike any other company, as well as the unique ideas and designs in terms of nails. Also the customer service is excellent, i sent email and straight they answered me. Again thank you very much for your prompt service and resolution of the problem.