Shipping and Customer Service There are two main areas where this company can improve. The first is shipping and the other is customer service. I placed an order weeks ago and the tracking isn’t even being updated at this point. I called customer service and the representative was completely unhelpful and seemed to not know what was going on or how to find out. I was honestly shocked at how clueless she was. As of today, I still don’t have my order and I’ve lost faith in customer services ability to resolve issues. This is my second and likely last order. Apres, your company would benefit from training your agents and analyzing your shipping process.

Their shipping totally sucks Their shipping totally sucks. You pay $10 and have to wait 17 days to get your items... Nice.

Issues with delivery Issues with delivery Placed my order in june 22. Still not received my order. Don't think I'll order from Apres again. Anita sandberg

TERRIBLE CUSTOMER SERVICE AND POLICY I’m surprised with the policy of return and refund from this company along with the customer service. They sent me wrong item and I asked for a refund with prepaid label for the wrong item was sent. They refused to pay the shipping cost and said the system doesn't allow modify the order or pay for the return shipping. Customer services is very rude with ridiculous policy. This is my first time order directly from Apres and I'm not gonna purchase again in the future. This is not type of business that we should support with this type attitude. Terrible experiences

Customer service is absolutely AMAZING Customer service is absolutely AMAZING! My address was incorrect after submitting my order, and they emailed me back immediately with a solution. I love the products! The nails stay on for 3 weeks, are so easy to do on my own, and look professional! Love this company!