Shipping and Customer Service There are two main areas where this company can improve. The first is shipping and the other is customer service. I placed an order weeks ago and the tracking isn’t even being updated at this point. I called customer service and the representative was completely unhelpful and seemed to not know what was going on or how to find out. I was honestly shocked at how clueless she was. As of today, I still don’t have my order and I’ve lost faith in customer services ability to resolve issues. This is my second and likely last order. Apres, your company would benefit from training your agents and analyzing your shipping process.

Terrible customer service Terrible customer service, was placing an order with a discount code that worked right up till completion then it suddenly said “this discount code is not available to you”. I contacted customer service to only be told that codes are email linked and was ignored when I said I never received my welcome one. I told them I’d go elsewhere and to not contact me again unless it was a supervisor and yet the snotty Abigail replied again with have a good day ignoring my request for a supervisor.

Lacking complete communication. Ridiculous I ordered 2 nail sets and they came with it 4 days. Had them for a entire 24 hours before I even got the email that they were shipped I ordered more stuff cause I saw that the first ones I ordered came in and it wasn’t a scam. I ordered 200 dollars more stuff and now online they both say fulfilled but have not received them and have got a shipment number but it’s invalid on ups. Just annoying when you order something online and you are lead a stray with not knowing. Apres make most of there sales online you would think they’d be more efficient with how much they charge for there products. Apres nails, DO BETTER!

Trustworthy I've bought a lot of stuff and everytime it arrives quickly to Chile. Anytime there's a problem with an order they fix it right away and they don't make any problems as other websites. I've reached support several times and they always answer kindly and try to answer any question or problem that I have. I'll continue buying my stuff here, thank you Apres for your quality and good service ♡

Their shipping totally sucks Their shipping totally sucks. You pay $10 and have to wait 17 days to get your items... Nice.