Excellent👍🏻 -

Very fast delivery Very fast delivery and the products look amazing

Issues with delivery I placed my order on August 8 and so far I have not received my parcel.

Products are phenomenal, BUT... Products are phenomenal. Haven't had an issue yet. Their Aer Gel system is solid, and the Gel-X is as original as it can get. My main issue is their customer service. It seems like most companies forget what "customer service" was all about. The customer service staff aren't friendly at all. I get half-a**ed answers from them all the time, which is disappointing for a company that's leading the industry in product innovation. Also, when I reach out to their customer support through chat or email, it takes almost 48 hours to get somewhat of a response. That's pretty terrible... I do have confidence that they can turn this around, but the question is, will they?

Didn’t receive order and can’t get a refund! I was really looking forward to getting this kit and finally decided to splurge on it. Probably would have been awesome but unfortunately half of it (both boxes of tips) were not delivered. Customer service is prompt at responding, but completely unhelpful. They have to do an inventory which takes 5 business days, which I totally understand. However, their tone is accusatory and they have denied my request to purchase new tips at my expense and have them grant expedited shipping. I finally got so frustrated with this whole mess that I asked to have return labels sent to me after the investigation so that I could just return everything I received and be done with it - but this company does not allow returns or exchanges for any reason! They said they’d make a one time exception for me though, but I’d have to pay shipping. I am just really at a loss for words. I’ve never heard of a company not allowing returns or exchanges, especially since it’s only been 2 weeks, I have a receipt and everything is unopened/in original packaging. I had such high hopes and thought I was dealing with a high end company, but obviously not.