They take the money, but don't send the item/s! Never thought I'd have to write something like this after being a loyal zitsticka customer for years, but here we are. November marked the first month that my subscription for the skin discipline supplement was charged and the order confirmed, but never received as it never actually shipped. I was told some kind of warehouse issue had effected orders from actually going out. This is concerning as a lot of people are prone to forgetting what they have ordered - If I hadn't contacted Zitsticka myself, I don't believe I'd have ever received what I paid for. Fast forward to December - it has happened again. A week ago the money was taken from me, an order confirmation email received and then... crickets. A week later and the order hasn't even shipped, nor am I expecting it to without me having to send an email complaining. It quite literally is theft though, you cannot charge someone and expect THEM to have to chase you for their order, as if they won't, they'll have paid £30 to receive absolutely nothing. That's attempted theft, guys. Sort it out.

No contact? No sending promptly…? Shame I like their products but they take a long time to send, not apologetic at all about it, and customer services don’t reply in a good time frame, if at all?

For body acne... no no For body acne - no impact (only tried body acne treatments from them as this is my main concern). Trial period lasted 4 months (this is pretty reasonable and generous). The combo I used was their BodyDouble. It really does seem all marketing, no impact for me.

Cleared cyst in 5 days! I've started getting cystic acne and decided to give the Killa patches a go after the last cycle left my skin so incredibly painful as the cysts were so swollen and deep. Even with using actives in my skincare (AHA, BHA, PHA and retinol) it took 2 months for those cysts to go. I've since tried these patches when I saw another cyst coming up and it has taken 5 days to clear the cyst and start the healing. I used 3 killa patches in the evening and then the goo getter in the day (they were free though, i think it's better buying Cosrx ones as they're cheaper and not so obvious on your skin). I know they're expensive, but knowing just how much pain I was in last time means I'd happily pay that again. Best bet is to order when there's a sale on.

I don't want to download an app to… I don't want to download an app to track my order. Give me tracking on I can click on via web browser on my phone. NO I WILL NOT DOWNLOAD ROUTE, NO I WILL NOT DOWNLOAD SHOP to track my order!!!!