Don’t work after 3 purchases Don’t work after 3 purchases! Pura products are in expensive home goods stores and are 80 each! The refills are running for 18 each. I sadly, bought 3 of these and only one works! The store wouldn’t exchange. I can’t update the app and they keep saying “offline”. I will never buy a product like this again. Nowhere online or the app does it offer easy solutions. Driving me insane. I’m done.

I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?

Pura - not worth the frustration. There are many issues with this product. Does not work if you have 5G and/or on a mesh network. App continuously crashes and in order to fix issues with your diffuser you must delete app and re-install which then forces you to re-install diffusers. This can happen many times in one day. Once app and diffuser issues seem fixed the scent doesn’t work. It seems any connectivity issues really stop all functionality. To add to the very frustrating experience there are no live customer service people you can talk to. It’s all via email and only during the hours of 8am-5pm MST. Great concept but unfortunately coupled with all issues with two diffusers and one Pura car diffuser I would say save your money.

The diffuser and the scents are great… The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.

I used apples hide my email to sign in… I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states ‘issues’ changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe don’t advertise at an international level?!