They don't care about their customers Placed an order for two new scents. Almost two weeks later they were supposed to be delivered, USPS said that they were delivered but I never received them. I waited a few days to see if they would show up but they never did. I tried to contact customer support but they said it was a USPS issue and I needed to contact them and would need a report from USPS before they would even attempt to resolve. It's ridiculous for a company to require their customers to handle carrier issues. Love the diffuser but will be ordering all future scents from Amazon

Don’t Waste Money on the Pura diffuser The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕

Unreliable service The device is fine. App works. Trying to get your subscription scents is a nightmare. Month after month they've charged for products that arrive anywhere from 2-4 weeks after the charges are collected. Never a single response to support inquiries. Terrible customer experience and unreliable provider.

Not happy at all I'm not sure why I'm bothering based on all the other reviews. Seems like my experience is on par with everyone else. Really disappointed in the business practices of Pura. They charged me for an order several weeks ago and never sent the product. After spending an hour trying to figure out how to contact them I sent an email. Today I learn both fragrances are out of stock. A good business practice would be to let a customer know and not charge them until you actually send the product. Seems deceptive to me.

The products are great…..IF you get… The products are great…..IF you get ever get them! Orders take a ridiculously long time to ship. I ordered something from their new Met collection and you would think these sets would be ready to go, given the amount of advertising they put into them. However, mine has yet to ship and customer service is like a ghost town. Also, instead of fulfilling current orders, they launch a new product that’s going to take precedence over any existing ones. I wish there was an alternative to this company.