New scent settings SUCK! I have four Pura diffusers and enjoyed them for almost a year, until they changed the scent settings on their app. You could previously choose a level of 1 to 10. Now, you can only choose three levels: subtle, medium, or strong (and even the subtle is too strong for some oils). I’ve emailed their so-called customer service on multiple occasions and get a generic answer that this new setting is to give the user more flexibility. What a joke! My diffusers are now sucking through one fragrance bottle per week, even on the lowest setting and diffusing intermittently instead of all day. They used to last 2-3 weeks! Obviously it’s a gimmick to sell more fragrances. I will be selling all of my diffusers on marketplace, and resuming diffusing essential oils, which is much more cost-effective.

Pura is Not Smart My review is not about the service but the actual product. I can say without hesitation that this little device is an unfortunate waste of time, money, patience and sanity. We are a device friendly home but keeping this little nightmare working and on schedule is a very frustrating part-time job. Just buy a regular plug sans app/smart schedule and move on with your life.

Customer service is nonexistent Customer service is nonexistent. I ordered early December. Got the diffuser only late December but no fragrances. Its January and still no fragrances; diffuser is useless at this point. I only get automated msgs about being overwhelmed with orders so they are running behind. Ugh!

They don't care about their customers Placed an order for two new scents. Almost two weeks later they were supposed to be delivered, USPS said that they were delivered but I never received them. I waited a few days to see if they would show up but they never did. I tried to contact customer support but they said it was a USPS issue and I needed to contact them and would need a report from USPS before they would even attempt to resolve. It's ridiculous for a company to require their customers to handle carrier issues. Love the diffuser but will be ordering all future scents from Amazon

Horrible Horrible, sents are too expensive. Only last 1 week on full, 2weeks on medium and forget about full it last 3 days. Garbage