Don’t Waste Your Money We’ve had 2 diffusers in two rooms for several months now and have been through multiple different scents, but rarely ever smell anything from either. Absolutely not worth the money. Very disappointed. Save your money!

The diffuser and the scents are great… The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.

Pura - not worth the frustration. There are many issues with this product. Does not work if you have 5G and/or on a mesh network. App continuously crashes and in order to fix issues with your diffuser you must delete app and re-install which then forces you to re-install diffusers. This can happen many times in one day. Once app and diffuser issues seem fixed the scent doesn’t work. It seems any connectivity issues really stop all functionality. To add to the very frustrating experience there are no live customer service people you can talk to. It’s all via email and only during the hours of 8am-5pm MST. Great concept but unfortunately coupled with all issues with two diffusers and one Pura car diffuser I would say save your money.

PURA Summer Crash! Update to previous negative review: 4 stars, because I did have to go through quite a lot to get through to someone with my issue. My best bet after talking with technical support and customer service, and through all the troubleshooting and reading other people’s reviews, PURA updated their system during the early summer and when they did, my PURA and several other’s around the world, stopped working. I finally got someone to look my original order and issue a return label. When the new PURA came, voila, it worked! Be persistent, I imagine this glitch has devastated the company. It is a great device. I hope they are able to recover their losses.

I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?