I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?

The diffuser and the scents are great… The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.

PURA Summer Crash! Update to previous negative review: 4 stars, because I did have to go through quite a lot to get through to someone with my issue. My best bet after talking with technical support and customer service, and through all the troubleshooting and reading other people’s reviews, PURA updated their system during the early summer and when they did, my PURA and several other’s around the world, stopped working. I finally got someone to look my original order and issue a return label. When the new PURA came, voila, it worked! Be persistent, I imagine this glitch has devastated the company. It is a great device. I hope they are able to recover their losses.

Horrible Horrible, sents are too expensive. Only last 1 week on full, 2weeks on medium and forget about full it last 3 days. Garbage

Don’t Waste Money on the Pura diffuser The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕