I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?

Don’t work after 3 purchases Don’t work after 3 purchases! Pura products are in expensive home goods stores and are 80 each! The refills are running for 18 each. I sadly, bought 3 of these and only one works! The store wouldn’t exchange. I can’t update the app and they keep saying “offline”. I will never buy a product like this again. Nowhere online or the app does it offer easy solutions. Driving me insane. I’m done.

So frustrating So frustrating. I cancelled my subscription because I don’t need them all the time. Now I don’t have access to my account to manage the run time. How does that make sense. And of course no way to reach anyone just email.

Horrible Horrible, sents are too expensive. Only last 1 week on full, 2weeks on medium and forget about full it last 3 days. Garbage

Don’t Waste Your Money We’ve had 2 diffusers in two rooms for several months now and have been through multiple different scents, but rarely ever smell anything from either. Absolutely not worth the money. Very disappointed. Save your money!