Don’t Waste Your Money We’ve had 2 diffusers in two rooms for several months now and have been through multiple different scents, but rarely ever smell anything from either. Absolutely not worth the money. Very disappointed. Save your money!

So frustrating So frustrating. I cancelled my subscription because I don’t need them all the time. Now I don’t have access to my account to manage the run time. How does that make sense. And of course no way to reach anyone just email.

The products are great…..IF you get… The products are great…..IF you get ever get them! Orders take a ridiculously long time to ship. I ordered something from their new Met collection and you would think these sets would be ready to go, given the amount of advertising they put into them. However, mine has yet to ship and customer service is like a ghost town. Also, instead of fulfilling current orders, they launch a new product that’s going to take precedence over any existing ones. I wish there was an alternative to this company.

I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?

Don’t Waste Money on the Pura diffuser The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕