I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?

So frustrating So frustrating. I cancelled my subscription because I don’t need them all the time. Now I don’t have access to my account to manage the run time. How does that make sense. And of course no way to reach anyone just email.

Pura - not worth the frustration. There are many issues with this product. Does not work if you have 5G and/or on a mesh network. App continuously crashes and in order to fix issues with your diffuser you must delete app and re-install which then forces you to re-install diffusers. This can happen many times in one day. Once app and diffuser issues seem fixed the scent doesn’t work. It seems any connectivity issues really stop all functionality. To add to the very frustrating experience there are no live customer service people you can talk to. It’s all via email and only during the hours of 8am-5pm MST. Great concept but unfortunately coupled with all issues with two diffusers and one Pura car diffuser I would say save your money.

I used apples hide my email to sign in… I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states ‘issues’ changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe don’t advertise at an international level?!

These are garbage These are garbage. First device worked two weeks and then would not connect to our internet (we are a tech savvy house and have no other issues with other devices) they shipped another one. This device has lasted a little over a month and again will not connect. Waste of time and money.