Christi Davis Simms
GBNot happy at all I'm not sure why I'm bothering based on all the other reviews. Seems like my experience is on par with everyone else. Really disappointed in the business practices of Pura. They charged me for an order several weeks ago and never sent the product. After spending an hour trying to figure out how to contact them I sent an email. Today I learn both fragrances are out of stock. A good business practice would be to let a customer know and not charge them until you actually send the product. Seems deceptive to me.
Jennifer Finnigan
GBThey don't care about their customers Placed an order for two new scents. Almost two weeks later they were supposed to be delivered, USPS said that they were delivered but I never received them. I waited a few days to see if they would show up but they never did. I tried to contact customer support but they said it was a USPS issue and I needed to contact them and would need a report from USPS before they would even attempt to resolve. It's ridiculous for a company to require their customers to handle carrier issues. Love the diffuser but will be ordering all future scents from Amazon
Tracy Lenahan
GBPura is Not Smart My review is not about the service but the actual product. I can say without hesitation that this little device is an unfortunate waste of time, money, patience and sanity. We are a device friendly home but keeping this little nightmare working and on schedule is a very frustrating part-time job. Just buy a regular plug sans app/smart schedule and move on with your life.
Samantha Phifer
GBDonāt work after 3 purchases Donāt work after 3 purchases! Pura products are in expensive home goods stores and are 80 each! The refills are running for 18 each. I sadly, bought 3 of these and only one works! The store wouldnāt exchange. I canāt update the app and they keep saying āofflineā. I will never buy a product like this again. Nowhere online or the app does it offer easy solutions. Driving me insane. Iām done.
Chels C
GBI used apples hide my email to sign in⦠I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states āissuesā changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe donāt advertise at an international level?!