Pura

W 1250 S 815, 84058, Orem, United States
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1.35
Based on 20 Reviews

5

0.00%

4

10.00%

3

0.00%

2

5.00%

1

85.00%
About Pura

🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight

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Stephanie Harrison
GB

Poor customer service I have to agee with what everyone else is saying. Wouldn't take my return saying is wasn't in the 30 day window. Being a new customer, you'd think they would take the return instead of getting a bad review.

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Karen Cobb
GB

I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?

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Erica Manthey
GB

New scent settings SUCK! I have four Pura diffusers and enjoyed them for almost a year, until they changed the scent settings on their app. You could previously choose a level of 1 to 10. Now, you can only choose three levels: subtle, medium, or strong (and even the subtle is too strong for some oils). I’ve emailed their so-called customer service on multiple occasions and get a generic answer that this new setting is to give the user more flexibility. What a joke! My diffusers are now sucking through one fragrance bottle per week, even on the lowest setting and diffusing intermittently instead of all day. They used to last 2-3 weeks! Obviously it’s a gimmick to sell more fragrances. I will be selling all of my diffusers on marketplace, and resuming diffusing essential oils, which is much more cost-effective.

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Chels C
GB

I used apples hide my email to sign in… I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states ‘issues’ changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe don’t advertise at an international level?!

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Angela Clagg
GB

Don’t Waste Money on the Pura diffuser The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕

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