Worth it, I've owned 3 for over a year! I've been ordering from and using Pura smart devices (i have 3) and fragrance for a little over a year. The Pura smart devices have held up with no wear, no malfunction and are still working beautifully. The fragrances can be hit or miss. Some seem to lose their scent despite having half the bottle left which is such a waste (of both plastic and money), others last well into the "empty" phase. Pura always has a coupon deal going on and new scents so my house smells really good all the time for not a horrible amount of money. I love that i can just set up a schedule on my phone and forget about it and the scents will just fill the room. All in all definitely worth having and the company is responsive to feedback when theres any issues.

The products are great…..IF you get… The products are great…..IF you get ever get them! Orders take a ridiculously long time to ship. I ordered something from their new Met collection and you would think these sets would be ready to go, given the amount of advertising they put into them. However, mine has yet to ship and customer service is like a ghost town. Also, instead of fulfilling current orders, they launch a new product that’s going to take precedence over any existing ones. I wish there was an alternative to this company.

Don’t Waste Money on the Pura diffuser The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕

Not happy at all I'm not sure why I'm bothering based on all the other reviews. Seems like my experience is on par with everyone else. Really disappointed in the business practices of Pura. They charged me for an order several weeks ago and never sent the product. After spending an hour trying to figure out how to contact them I sent an email. Today I learn both fragrances are out of stock. A good business practice would be to let a customer know and not charge them until you actually send the product. Seems deceptive to me.

I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?