Horrible Horrible, sents are too expensive. Only last 1 week on full, 2weeks on medium and forget about full it last 3 days. Garbage

Customer service is nonexistent Customer service is nonexistent. I ordered early December. Got the diffuser only late December but no fragrances. Its January and still no fragrances; diffuser is useless at this point. I only get automated msgs about being overwhelmed with orders so they are running behind. Ugh!

Worth it, I've owned 3 for over a year! I've been ordering from and using Pura smart devices (i have 3) and fragrance for a little over a year. The Pura smart devices have held up with no wear, no malfunction and are still working beautifully. The fragrances can be hit or miss. Some seem to lose their scent despite having half the bottle left which is such a waste (of both plastic and money), others last well into the "empty" phase. Pura always has a coupon deal going on and new scents so my house smells really good all the time for not a horrible amount of money. I love that i can just set up a schedule on my phone and forget about it and the scents will just fill the room. All in all definitely worth having and the company is responsive to feedback when theres any issues.

Not happy at all I'm not sure why I'm bothering based on all the other reviews. Seems like my experience is on par with everyone else. Really disappointed in the business practices of Pura. They charged me for an order several weeks ago and never sent the product. After spending an hour trying to figure out how to contact them I sent an email. Today I learn both fragrances are out of stock. A good business practice would be to let a customer know and not charge them until you actually send the product. Seems deceptive to me.

Don’t work after 3 purchases Don’t work after 3 purchases! Pura products are in expensive home goods stores and are 80 each! The refills are running for 18 each. I sadly, bought 3 of these and only one works! The store wouldn’t exchange. I can’t update the app and they keep saying “offline”. I will never buy a product like this again. Nowhere online or the app does it offer easy solutions. Driving me insane. I’m done.