Unreliable service The device is fine. App works. Trying to get your subscription scents is a nightmare. Month after month they've charged for products that arrive anywhere from 2-4 weeks after the charges are collected. Never a single response to support inquiries. Terrible customer experience and unreliable provider.

Customer service is nonexistent Customer service is nonexistent. I ordered early December. Got the diffuser only late December but no fragrances. Its January and still no fragrances; diffuser is useless at this point. I only get automated msgs about being overwhelmed with orders so they are running behind. Ugh!

Pura - not worth the frustration. There are many issues with this product. Does not work if you have 5G and/or on a mesh network. App continuously crashes and in order to fix issues with your diffuser you must delete app and re-install which then forces you to re-install diffusers. This can happen many times in one day. Once app and diffuser issues seem fixed the scent doesn’t work. It seems any connectivity issues really stop all functionality. To add to the very frustrating experience there are no live customer service people you can talk to. It’s all via email and only during the hours of 8am-5pm MST. Great concept but unfortunately coupled with all issues with two diffusers and one Pura car diffuser I would say save your money.

PURA Summer Crash! Update to previous negative review: 4 stars, because I did have to go through quite a lot to get through to someone with my issue. My best bet after talking with technical support and customer service, and through all the troubleshooting and reading other people’s reviews, PURA updated their system during the early summer and when they did, my PURA and several other’s around the world, stopped working. I finally got someone to look my original order and issue a return label. When the new PURA came, voila, it worked! Be persistent, I imagine this glitch has devastated the company. It is a great device. I hope they are able to recover their losses.

I'd give minus 5 stars I could I'd give minus 5 stars I could. No phone system and a chat bot that loops. No customer service whatsoever. Can't handle subscribing from a company with no customer service. Bye Pura. You took a great idea and turned it into a complete nightmare. Did you even consult with an user experience person?