So frustrating So frustrating. I cancelled my subscription because I don’t need them all the time. Now I don’t have access to my account to manage the run time. How does that make sense. And of course no way to reach anyone just email.

Don’t work after 3 purchases Don’t work after 3 purchases! Pura products are in expensive home goods stores and are 80 each! The refills are running for 18 each. I sadly, bought 3 of these and only one works! The store wouldn’t exchange. I can’t update the app and they keep saying “offline”. I will never buy a product like this again. Nowhere online or the app does it offer easy solutions. Driving me insane. I’m done.

New scent settings SUCK! I have four Pura diffusers and enjoyed them for almost a year, until they changed the scent settings on their app. You could previously choose a level of 1 to 10. Now, you can only choose three levels: subtle, medium, or strong (and even the subtle is too strong for some oils). I’ve emailed their so-called customer service on multiple occasions and get a generic answer that this new setting is to give the user more flexibility. What a joke! My diffusers are now sucking through one fragrance bottle per week, even on the lowest setting and diffusing intermittently instead of all day. They used to last 2-3 weeks! Obviously it’s a gimmick to sell more fragrances. I will be selling all of my diffusers on marketplace, and resuming diffusing essential oils, which is much more cost-effective.

Poor customer service I have to agee with what everyone else is saying. Wouldn't take my return saying is wasn't in the 30 day window. Being a new customer, you'd think they would take the return instead of getting a bad review.

I used apples hide my email to sign in… I used apples hide my email to sign in for an order, I now have a subscription to scents I hate, that I have tried repeatedly to cancel. I receive a verification email code, then the form states ‘issues’ changing login. 8 times!!! Wrote an email - closed until M-F 8-5. Then maybe don’t advertise at an international level?!