Pura

W 1250 S 815, 84058, Orem, United States
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1.35
Based on 20 Reviews

5

0.00%

4

10.00%

3

0.00%

2

5.00%

1

85.00%
About Pura

🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight

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Arlene Preyor
GB

Horrible Horrible, sents are too expensive. Only last 1 week on full, 2weeks on medium and forget about full it last 3 days. Garbage

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Jennifer
GB

PURA Summer Crash! Update to previous negative review: 4 stars, because I did have to go through quite a lot to get through to someone with my issue. My best bet after talking with technical support and customer service, and through all the troubleshooting and reading other people’s reviews, PURA updated their system during the early summer and when they did, my PURA and several other’s around the world, stopped working. I finally got someone to look my original order and issue a return label. When the new PURA came, voila, it worked! Be persistent, I imagine this glitch has devastated the company. It is a great device. I hope they are able to recover their losses.

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Jennifer Finnigan
GB

They don't care about their customers Placed an order for two new scents. Almost two weeks later they were supposed to be delivered, USPS said that they were delivered but I never received them. I waited a few days to see if they would show up but they never did. I tried to contact customer support but they said it was a USPS issue and I needed to contact them and would need a report from USPS before they would even attempt to resolve. It's ridiculous for a company to require their customers to handle carrier issues. Love the diffuser but will be ordering all future scents from Amazon

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Stephanie Harrison
GB

Poor customer service I have to agee with what everyone else is saying. Wouldn't take my return saying is wasn't in the 30 day window. Being a new customer, you'd think they would take the return instead of getting a bad review.

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Natalie
GB

The diffuser and the scents are great… The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.

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