Pura is Not Smart My review is not about the service but the actual product. I can say without hesitation that this little device is an unfortunate waste of time, money, patience and sanity. We are a device friendly home but keeping this little nightmare working and on schedule is a very frustrating part-time job. Just buy a regular plug sans app/smart schedule and move on with your life.

Worth it, I've owned 3 for over a year! I've been ordering from and using Pura smart devices (i have 3) and fragrance for a little over a year. The Pura smart devices have held up with no wear, no malfunction and are still working beautifully. The fragrances can be hit or miss. Some seem to lose their scent despite having half the bottle left which is such a waste (of both plastic and money), others last well into the "empty" phase. Pura always has a coupon deal going on and new scents so my house smells really good all the time for not a horrible amount of money. I love that i can just set up a schedule on my phone and forget about it and the scents will just fill the room. All in all definitely worth having and the company is responsive to feedback when theres any issues.

The diffuser and the scents are great… The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.

Not happy at all I'm not sure why I'm bothering based on all the other reviews. Seems like my experience is on par with everyone else. Really disappointed in the business practices of Pura. They charged me for an order several weeks ago and never sent the product. After spending an hour trying to figure out how to contact them I sent an email. Today I learn both fragrances are out of stock. A good business practice would be to let a customer know and not charge them until you actually send the product. Seems deceptive to me.

Unreliable service The device is fine. App works. Trying to get your subscription scents is a nightmare. Month after month they've charged for products that arrive anywhere from 2-4 weeks after the charges are collected. Never a single response to support inquiries. Terrible customer experience and unreliable provider.